Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83451 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 6, 2021 — Rated 10 out of 10 by Donna Whitten Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin was wonderful to work with and did a great job!!! Will be requesting him next appointment!!

Report a concern   June 6, 2021 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazing company, amazing service! My go to for getting carpets and rugs cleaned!

Report a concern   June 6, 2021 — Rated 10 out of 10 by Beth Spicer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks tremendous!!! The technician arrived on time, was very friendly, and did an amazing job on our carpet ~ it looks brand new!

Report a concern   June 6, 2021 — Rated 1 out of 10 by B.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet was not clean. Stains remained after cleaning.

Report a concern   June 6, 2021 — Rated 10 out of 10 by Gretchen Palmer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that you don’t use chemicals it safe for your children and pets and a system that you use to clean with seems to work very well I’ve used Zerorez For approximately 10 to 15 years and I’ve always been pleased with their services you do a great job and I highly recommend Zerorez to everyone

Report a concern   June 6, 2021 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was knowledgable, hard working, on time and did a good job.

Report a concern   June 6, 2021 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very kind and professional. Also did a very thorough job cleaning my couch!

Report a concern   June 6, 2021 — Rated 0 out of 10 by P.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Pleasant fellow came by himself so he had no help to move the few things I couldn’t do myself. He had no blocks or foil pieces to keep the legs of furniture up off the wet carpet. The carpet was still wet the following evening - I had called that morning. But it would be 48 hours since cleaning time to get someone back to redo or dry or ???. The fellow arrived at the 48 hr mark and walked around quickly running his hand across the carpet surface, pronounced it dry. I had been running ceiling fans, portable fans and my a/c fans the surface was dry - and stiff I might add! Pushing into the carpet and padding revealed dampness still remained. I’ve been thru a black mold experience in another home so I’m quite sensitive to dampness remaining. I think now all is dry after many days of fans etc. I feel someone should have been sent back after 24 hrs - we were told it would be dry in 4-6 hours. The carpet is still stiff in spots - what causes this? One final problem was a big white spot left in our driveway. No one ever responded to our question as to what that was. Good morning Texas had recommended your company - I would not !

Report a concern   June 6, 2021 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free, pet and kid friendly products, and our technician didn’t try to push unnecessary products/services on us

Report a concern   June 5, 2021 — Rated 10 out of 10 by Kent Sanders Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is my 4th experience with Zerorez and I couldn't be happier! Our carpet look and feel very clean and fresh and we've found that they stay cleaner for a longer period of time than when we use other companies.
The technician, Joe, was excellent, also. He explained all of my options well with no pressure and helped me select the best services for our home. He was gracious and professional.
We're sold!

Kent S.

Report a concern   June 5, 2021 — Rated 9 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’m glad you don’t use chemicals

Report a concern   June 5, 2021 — Rated 0 out of 10 by L.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Customer service was great but the cleaning sucked he explained to me because the carpet was old so I went with it and I'm so glad I didn't upgrade lets just say as soon as he left I touched the carpet not wet. Didnt smell clean and did not look like it had even been vaccumed. Very disappointed I had to hire another cleaning company and only charged me 80 for 3 rooms and he even show us the dirt he pulled up.

I feel like I deserve a refund. I cant even say I got what I payed for because I paid less and received better

Report a concern   June 5, 2021 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My experience was amazing!!! Thank you so much!!! The floor looks amazing.

Report a concern   June 5, 2021 — Rated 10 out of 10 by J.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician did an excellent job of cleaning the carpets and couches. He was on time & courteous.

Report a concern   June 5, 2021 — Rated 10 out of 10 by Julie Bohon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was great and I love that the carpets are not crunchy

Report a concern   June 5, 2021 — Rated 6 out of 10 by M.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I've always cleaned my carpet, but am no longer able. Does not look as clean or resilient.
Was pleased with Nick. He walked me through and asked if it looked good. Just thought it looked wet so I said yes. Once totally dry I wasn't as pleased. I think it was no fault of his, but possibly just the cleaning process.

Report a concern   June 5, 2021 — Rated 10 out of 10 by George Bogard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech. was extremely through and did a great job!

Report a concern   June 5, 2021 — Rated 10 out of 10 by Richard and Sondra Walke Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean and dependable.

Report a concern   June 5, 2021 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough job! Very nice technician!

Report a concern   June 5, 2021 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free, quick, efficient, friendly service!

Report a concern   June 5, 2021 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Micheal was great. He did a fantastic job. I was very pleased with his effort and the way my carpet looks.

Report a concern   June 5, 2021 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service from the rep who answers the calls and the service man who cleaned. My carpet looks great and it didn't take long at all.

Report a concern   June 5, 2021 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He did amazing work!!!

Report a concern   June 5, 2021 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My appointment time wasn’t until 3:30, but I was notified around 1:00 that if I was available they could come early. I was super excited about that! The technicians were very friendly and knowledgeable. My carpet looks brand new. It is absolutely incredible!

Report a concern   June 4, 2021 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, affordable, fast

Report a concern   June 4, 2021 — Rated 10 out of 10 by Donna Carlson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The techs did their best and my carpets and time looked great.

Report a concern   June 4, 2021 — Rated 10 out of 10 by Michael Waite Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt arrival. I didn’t have to sit around and wait for the team. They showed up right at 8 am.

Report a concern   June 4, 2021 — Rated 10 out of 10 by Humera Mughal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a wonderful job

Report a concern   June 4, 2021 — Rated 0 out of 10 by P.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Y’all ruined my carpet. It is still wet and mildewed. Your technician agreed, but yet I can’t get anyone from your company to make this correct. Next step is media and attorney!!

Report a concern   June 4, 2021 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very friendly, product worked great on tile floors


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