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based on 83451 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing company, amazing service! My go to for getting carpets and rugs cleaned!
Our carpet looks tremendous!!! The technician arrived on time, was very friendly, and did an amazing job on our carpet ~ it looks brand new!
Carpet was not clean. Stains remained after cleaning.
I like the fact that you don’t use chemicals it safe for your children and pets and a system that you use to clean with seems to work very well I’ve used Zerorez For approximately 10 to 15 years and I’ve always been pleased with their services you do a great job and I highly recommend Zerorez to everyone
Tech was knowledgable, hard working, on time and did a good job.
Very kind and professional. Also did a very thorough job cleaning my couch!
Pleasant fellow came by himself so he had no help to move the few things I couldn’t do myself. He had no blocks or foil pieces to keep the legs of furniture up off the wet carpet. The carpet was still wet the following evening - I had called that morning. But it would be 48 hours since cleaning time to get someone back to redo or dry or ???. The fellow arrived at the 48 hr mark and walked around quickly running his hand across the carpet surface, pronounced it dry. I had been running ceiling fans, portable fans and my a/c fans the surface was dry - and stiff I might add! Pushing into the carpet and padding revealed dampness still remained. I’ve been thru a black mold experience in another home so I’m quite sensitive to dampness remaining. I think now all is dry after many days of fans etc. I feel someone should have been sent back after 24 hrs - we were told it would be dry in 4-6 hours. The carpet is still stiff in spots - what causes this? One final problem was a big white spot left in our driveway. No one ever responded to our question as to what that was. Good morning Texas had recommended your company - I would not !
Chemical free, pet and kid friendly products, and our technician didn’t try to push unnecessary products/services on us
This is my 4th experience with Zerorez and I couldn't be happier! Our carpet look and feel very clean and fresh and we've found that they stay cleaner for a longer period of time than when we use other companies.
The technician, Joe, was excellent, also. He explained all of my options well with no pressure and helped me select the best services for our home. He was gracious and professional.
We're sold!
Kent S.
I’m glad you don’t use chemicals
Customer service was great but the cleaning sucked he explained to me because the carpet was old so I went with it and I'm so glad I didn't upgrade lets just say as soon as he left I touched the carpet not wet. Didnt smell clean and did not look like it had even been vaccumed. Very disappointed I had to hire another cleaning company and only charged me 80 for 3 rooms and he even show us the dirt he pulled up.
I feel like I deserve a refund. I cant even say I got what I payed for because I paid less and received better
My experience was amazing!!! Thank you so much!!! The floor looks amazing.
Your technician did an excellent job of cleaning the carpets and couches. He was on time & courteous.
The tech was great and I love that the carpets are not crunchy
I've always cleaned my carpet, but am no longer able. Does not look as clean or resilient.
Was pleased with Nick. He walked me through and asked if it looked good. Just thought it looked wet so I said yes. Once totally dry I wasn't as pleased. I think it was no fault of his, but possibly just the cleaning process.
The tech. was extremely through and did a great job!
Very clean and dependable.
Thorough job! Very nice technician!
Chemical free, quick, efficient, friendly service!
Micheal was great. He did a fantastic job. I was very pleased with his effort and the way my carpet looks.
Great customer service from the rep who answers the calls and the service man who cleaned. My carpet looks great and it didn't take long at all.
He did amazing work!!!
My appointment time wasn’t until 3:30, but I was notified around 1:00 that if I was available they could come early. I was super excited about that! The technicians were very friendly and knowledgeable. My carpet looks brand new. It is absolutely incredible!
Clean, affordable, fast
The techs did their best and my carpets and time looked great.
Prompt arrival. I didn’t have to sit around and wait for the team. They showed up right at 8 am.
Did a wonderful job
Y’all ruined my carpet. It is still wet and mildewed. Your technician agreed, but yet I can’t get anyone from your company to make this correct. Next step is media and attorney!!
very friendly, product worked great on tile floors

Darwin was wonderful to work with and did a great job!!! Will be requesting him next appointment!!