- Phone: (214) 372-5326
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based on 83940 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly guy who was very professional and knowledgeable. He did a great job and cleaned the carpet in a timely manner.
Carpets were extremely dirty from previous home owner & they made the carpets look phenomenal. We have used them before & will use them again
Yes wea very satisfied.
I thought the tech did a great job.
Service was quick and thorough
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Very prompt and knowledgeable. No harsh chemical odors. Technician was very good.
The work was very good. The results good also, but I was blindsided by your invoice with a suggestion for a tip.This was a total surprise. Other services do not ask for a tip. It put me in a position that if I did not give a tip(which I did) I would be unkind to the technician. Therefore
next time I have a service call from you I will ask that you cross off the tip suggestion from the invoice and will inform the technician as he arrives that I do not intend to pay for a tip.
I suggest that you pay your employees good wages so you do not have to ask for help from the customer.
We really enjoyed the technician. He was very helpful and glad that we got the pet sanitation. Our carpets look like new and they are at least 15 years old! We do vacuum often though because we have a chocolate lab and they shed. At least every other day! The dark areas around the edges of the rooms actually came up also! So that was a real blessing! Thank you Zerorez!
I wished yo have seen more of a different, and was price on the high side.
You did a horrible job on my carpets
I called and then sent photos
I called to reschedule an appointment and the manager informed me it had been too long
Worldwide pandemic of not
Your response was too long
So I would not and will never again recommend your services to anyone like I did to my friends
In the past
Name removed
The guy who cleaned my carpet did an awesome job. He completely got out all of the pet issues that were in the carpet making it look like new. He fully explained the process and made sure his work met our expectations. This was an awesome experience.
Did an excellent job of cleaning the carpet.
Technician was very professional. He informed me of what I needed for my carpet. The carpets looked amazing afterwards.
The technician was on time, went promptly to work, all the time being friendly and helpful. Carpets are very nice and clean. It did take a little longer to be completely dry (24 hrs) but now all is good.
Jose was AMAZING!!! Very professional!!!! Thank you!
Your service man was on time and very good. I have used Zerorez at a private preschool we owned several years back. Not having harmful chemicals was very important to me.
Great service, friendly, polite technician.
Joe was such a nice guy. He did a great job getting our carpets cleaned. We would highly recommend Zerorez to our friends!
Fast and prompt. Tech was fantastic, he was so sweet and personable.
The techs Jacob and Nathaniel were exceptional. They cared about getting the stains out of my carpet as best they could.
I also like that the carpet dried extremely quickly.
PS I do have a question for a supervisor. Please ask someone to call me Phone number removed. Thanks!
I felt like the extra charge for bacterial treatment was just a way to upcharge the customer from the standard rate.
Gentlemen was polite and did a good job
Great service, it was quick and they did a great job as always!!!
Quick and thorough. The man was super friendly and did a killer job on my stairs. 🤘🏼
Great service
My technician was so helpful and informative! He was courteous and kind! My carpet looks brand new, thanks to the cleaning from Zerorez!
Great cleaning and the technician did a great job.
Technician was very polite, punctual, quick, and did a great job. The carpet needed replaced years before I moved in 6 years ago, and I had no hope of ot looking good, but he made it look amazing. Honestly I made the appointment with thoughts that it was just a waist of money, but an invoice is what the landlord wanted so he was going to get one. Now I wish I would have called them when I moved in.
Thank you so very much. I just wish I could remember the tech's name because I want to make sure he gets credit for the job done and for his great customer service skills. Don't let h go
Now days it is hard to find good workers and he is one of the few.
Sincerely,
Diana Miller
Employee did;
1. Not bring grout sealer and it required a second visit.
2. Not protect our carpet vs wet shoes or dirty hoses.
3. Not not bring a good working machine as it sprayed out the sides 3-4’ onto our cabinets and into our living room.
4. Went up on slightly $$$ on a quote that was only days old.
5. Did not have an understanding of grout sealer warnings and dangers as he did not advise us to raise our windows for fresh air and did not use PPE as advised on the product can. Additionally there are better application methods (same product) that don’t require leaving the house open to air out and re-cool your home hours later.
6. Left our floors wet and after they dried left a white residue by the baseboards which required us to clean.
Train your people better and offer some type of compensation when things go south.