- Phone: (214) 372-5326
- Visit Website
based on 83451 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The product and services work great.
I appreciate the fact that the carpet is cleaned with a cleaner that leaves zero residue.
The technician did a great job!
Charges and cleaning
The staff were professional and did a great job cleaning our carpets.
We love everything from the products and your Technician I came out Mr. Darwin very professional does a wonderful job and very polite and customer friendly
I really enjoyed working with Texas. He was knowledgeable and kind! I will request him next time!
Incomplete air duct cleaning service. Based upon the prices you charge for air duct cleaning, your techs should clean the air registers as well. The registers were filthy. Also I specifically told the sales person on the phone that I wanted the bronze service only and not to clean fan motors because my HVAC company does that under a service agreement I already have paid for. Your tech upsold that service to my wife while I was not a home (+$500).
When I called to make my appointment and find out the prices for each service, I was told the pet stain service was $60. Which was included in my estimate. I took notes while talking to the representative. When the technician came to clean, he told me the pet stain treatment was $60 PER ROOM! That amounted to an extra $240! Actually, it went up over $500 when he gave me the price before cleaning. My estimate was $235.00 so my estimate more than doubled by the time they were ready to clean my carpet. Typical bait and switch. To find out that the price would be doubled after waiting for my appointment, moving furniture, and vacuuming thoroughly, Zerorez has you over a barrel. I called the office to check on it. Get it or not, says the office person. We don’t care. Cancel or not at the last minute, we don’t care, says the office person. F*** you, (my words), says the office person. We don’t care. Well, now I know you don’t care, never will, and will continue to screw each person who calls for your service. So, there’s your comment. I know, and everyone I know, will NOW know that your company just doesn’t care.
And, by the way, the tech missed so many spots on the stairs, that I had to redo it with my own cleaner after he left, after your enormous cost for doing stairs!! This was undoubtedly the worst service call that EVER came to my home! And now the button won’t let me change the number to 0 from 1!!
Our tech was the best! She did a wonderful job!
No harsh smells
Fast and friendly service
-On time
-Very courteous
-Dried pretty fast
-Carpets are clean
-Quick service without cutting corners
Technician was wonderful. Only problem was that his truck leaked oil on our driveway.
Carpets were well-cleaned
Efficient, make best effort to remove spots and stains, friendly, accommodating staff.
Everyone was so polite and knowledgeable
The carpet came out clean and I honestly thought we would have to replace it
Quick and efficient.
Your manager came out and was very nice. However, like all the rest, could not smell the remaining odor.
Efficient professional service
They are very nice people and honest. I like to recommend them to all people I know. They do this service with a good price too.
Dries quickly and leaves no residue
Friendly, professional courteous Service.
Randy was prompt, polite & personable. We’re very pleased with how clean everything looks. I highly recommend Zerorez!
You have cleaned my carpets for a number of years and have always done an excellent job.
Carpet looks great!
Very friendly and thorough technician. Always pleased with the job.
Your company and techs are so professional and patient. The techs are very polite. You guys do a great job.
I wanted my grout cleaner. I had to clean it myself after you left. Also 1 inch puddles of water were left on parts of the bathroom floors
Your tech did not use corner protectors my quarter round was damaged
Good job, good tech