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based on 83941 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cancellation process from company should be updated. We were called twice to cancel only 30min before scheduled time arrival Business offered gifts to accommodate for time spent waiting and never followed through. As a business owner our priority is given to the customer when we have failed to meet company standards on our end. Zeroez took no such action.
The technician, Carlston, was timely, fast, courteous. He was concerned about my request to have my sofa cleaned and checked with his supervisor who said it was not appropriate based on the type of fabric. He checked each room with me to see if I was satisfied. The results were very good.
The guy who came to clean my carpets was tired and unprofessional. Didn't even have a pen and we had to borrow one from my 8 year old daughter and the carpets didn't come out clean as I expected.
My Carpet is so Clean it almost sparkles. NOW THAT'S CLEAN.
I liked the environmentaly good products. It dried the carpet really fast and no smell in the house. They are all pet friendly products
There is no better way to clean carpets. I have been happy with Zerorez for ten years. The customer service people are friendly and helpful and the technicians are great. My carpets always look and feel brand new every time!
Customer services is great. Deals are Great. The results are great
My carpet looks great. Pet stains are gone. The technician was so courteous and professional. This was my second time to use Zerorez and it won’t be my last.
well you guys have been doing my house for several years now... skipped last year. i normally do 3 rooms + another room for 99+30. this year i was upcharged 300 for my "rug". this has never been the case. your worker did give me a discount but i went from $99 to well over $300. Quite a shock
Great service! Everything looks fabulous, there's no chemical fragrance smell in our house and the stains are gone!
carpet is clean and dries quickly. However, the spot I called about is still visible, although if one didn't know it was there, it probably wouldn't be noticed.
Tech did a good job.
The service was quick and the floors look better.
Non toxic
Good communication
Good service
Very impressed at how well the process removes stains. The spot remover is excellent.
The technician on 06/26 , Saturday did a fantastic job cleaning the carpet.
I use the service regularly and the technicians have been good.
Reasonable prices.
Timely, thorough and courteous representative.
would not like to have Austin if I use you again
Darwin was very thorough and good.
The rugs came out great - fresh smelling and looking.
Our technician Nickolas J did a great job with cleaning our sofas! He explained the process before starting and then reviewed the results with me when he was finished. He did an excellent and thorough job with cleaning, and was very professional and friendly.
The services were ok. With taxes, it cost $275, for 30 minutes of services. We had an 1860 sq. ft. house with carpet and tile, only cleaning the carpets. We had a move-out clean, no furniture, no pets, no stains and just find the price to be way too high for the time and effort that it took.
Very Professional, Mr Campbell did a great job cleaning our AC Ducts. He explained everything well and performed the work in a timely manner. I will recommend Zerorez
Great service and results!
The carpets always look great and the technicians are always personable and professional!
Keon was great 10/10
Zero smell, i love that everything was just clean and not perfumed.
Unfortunately, we were very unhappy with the job done, and it was redone and he did a GREAT job....I appreciate your customer care and integrity.
Thank you,
PNP Center
Our technician was very personal and did an excellent job! He offered us a product that 2 other technicians had not and it made a fabulous different in the cleanliness of our carpet.
We didn't see much before / after difference in our carpet When we showed the major stains on the carpet to the person who came to do the service, he said that it would cost extra for them and that even after paying he could not guarantee if the stains would come off. Whats the use to pay for carpet cleaning if we are still seeing the stains almost everywhere, including basic food stains. Not at all worth the money we spent.
Todd was polite, friendly, and efficient. We were concerned with cat hair and oder as we moved into a new home. We have not had any trouble with the carpet area so far.