Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83446 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 28, 2021 — Rated 10 out of 10 by F.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean and environmentally safe

Report a concern   July 28, 2021 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very pleased with our carpet cleaning service. Thank you!

Report a concern   July 28, 2021 — Rated 10 out of 10 by Sherry Sini Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez was very helpful and prompt in getting my carpets cleaned. Additionally our technician was very professional, kind and thorough in doing such an amazing job! Thank you for your professionalism!!

Report a concern   July 28, 2021 — Rated 9 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was easy to schedule service. The cleaning was done quickly and was thorough. Carpet looked great afterwards. The tech was courteous and professional.

Report a concern   July 28, 2021 — Rated 10 out of 10 by Carolyn Scott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! James was the young man that cleaned our carpet. He was awesome! Very professional, yet down to earth and friendly! He explained what he would be doing and how the process works. I will use Zerorez again when I need my carpet cleaned!

James, thank you for your kindness!! Keep up the great work bc I will be requesting you again!šŸ˜‰

Report a concern   July 28, 2021 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, fast and the technicians did a great job

Report a concern   July 27, 2021 — Rated 4 out of 10 by N.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpets feel dirty. The last time you came out to clean my carpets, they felt very clean. This time, it feels dirty still as if nothing was done. He did clean, he was nice, but for some reason my carpets feel dirty still. I’m 100% dissatisfied with my carpets this time around!

Report a concern   July 27, 2021 — Rated 9 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

SERVICE WAS GREAT...I GUESS!

Report a concern   July 27, 2021 — Rated 0 out of 10 by B.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Terrible Service

Report a concern   July 27, 2021 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech was very friendly & knowledgeable. He was also very quick and efficient. I would happily use ZeroRez again

Report a concern   July 26, 2021 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used their services on several occasions, and have never been disappointed. Their service is professional and thorough and they don't recommend services that you don't need.

Report a concern   July 26, 2021 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safety for my pets and you showed up when you said you would.

Report a concern   July 26, 2021 — Rated 10 out of 10 by Jim Pabich Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was GREAT

Report a concern   July 26, 2021 — Rated 10 out of 10 by Randall Ellenbecker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to book via web site. Services done at time requested and professionally.

Report a concern   July 26, 2021 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Aggressive pricing

Report a concern   July 26, 2021 — Rated 10 out of 10 by Blair York Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was very good at communicating the process for a newbie and super personable

Report a concern   July 26, 2021 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe was very knowledgeable about carpet cleaning and understanding! He was great and even complimented my carpet as being very clean compared to others.
I appreciate the Zerorez team for their efforts to get my carpet cleaned and to the way I liked it. The customer service is exceptional and I’d recommend them to everyone! Thanks again!

Report a concern   July 26, 2021 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and friendly service.

Report a concern   July 26, 2021 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient, relatively quiet, with an excellent and clean carpet cleaning result and no lingering flowery odor. Would recommend highly.

Report a concern   July 26, 2021 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good price and excellent service. this last cleaning was the best we've had.

Report a concern   July 26, 2021 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They WORK and make the house smell so clean!

Report a concern   July 26, 2021 — Rated 10 out of 10 by Monna Turner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and Prompt

Report a concern   July 26, 2021 — Rated 4 out of 10 by M.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The person that helped us was young. Maybe early twenties. His manner was arrogant and rude. I am not sure if ā€œcustomer serviceā€ is something he understands. I asked him two or three times to move his truck so the movers could park and start unloading (I was paying the movers by the hour) and he had a big attitude about that. He was more interested in getting paid. He was done in 15 minutes for 3 rooms and a closet and I had to ask him to go back and do the master bedroom because he did not move the bed frame to get that part. However, he didn’t even attempt cleaning inside the frame without moving it. To his defense, I was stressed out because of the move and perhaps did not have the right tone with him either. However, he was aware of the moving truck and the expense that was for me because I told him. My point: customer service is key. He needed to understand and be helpful instead of arrogant.

Report a concern   July 26, 2021 — Rated 10 out of 10 by Ruth Morales Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   July 26, 2021 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez removed a stain that had been in my carpet since I moved into the house many years ago. Couldn't have been more pleased.

Report a concern   July 26, 2021 — Rated 10 out of 10 by Roseann Hernandez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient, professional and fast!

Report a concern   July 26, 2021 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, efficient, friendly, polite! Thanks so much!

Report a concern   July 26, 2021 — Rated 10 out of 10 by Jannet Baysome Zerorez Dallas/Ft. Worth
What do you like about our products and services?

James Davis did an excellent job cleaning our carpet. Very friendly and professional.

Report a concern   July 26, 2021 — Rated 7 out of 10 by W.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Inform customers in advance if the technician is going to be late. Be more clear with regards to what a room consist of. 200sq ft per room, closets extra, etc.

Report a concern   July 25, 2021 — Rated 10 out of 10 by Terri Fontenot Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The clean that I see! It looks and smells clean! My technician was amazing. Explained what he was going to do and then went about his work! He showed me what it looked like and how long it would take to dry! Great job!


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