Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83447 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 30, 2021 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process works well with cleaning our carpet. The technician was really great! He was helpful, efficient and did a great job!

Report a concern   July 30, 2021 — Rated 10 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job

Report a concern   July 30, 2021 — Rated 10 out of 10 by Sarah Gaman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved the deep clean 🧼 of my carpets the tech took his time and also made sure I asked for the proper pet treatments for my carpets. They feel fluffy and soft again! No residue like my own carpet shampooer was leaving. They are the only company I will use or trust

Report a concern   July 29, 2021 — Rated 0 out of 10 by U.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

John was deceptive.
I’ve been using Zerorez for 2-3 years.
I seem to have gotten a rotten apple this time.
John told me I had some rust stains under a recliner and said it would not come out without that rust remover. I noticed he hadn’t even tried to steam clean it out. I insisted that he hit it with the steam first and it came off even with him applying the steam very lightly. I told him to hit it again harder and it all came off! He wanted $20 for that deceptive act of his. I did not tip him. I would have given him that $20. Really pathetic. Had I not been there I’m sure my elderly parents would have fallen prey to his deception. Not sure if I’ll use you again.

Report a concern   July 29, 2021 — Rated 10 out of 10 by Nina Ringley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s quite amazing how things look so clean! I have older dogs and cleaning my carpets was always a challenge until I tried your services! I really like Fabian who has been our tecnition twice now. Very kind and works hard. Thank you for making my birthday soecial😃

Report a concern   July 29, 2021 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals.

Report a concern   July 29, 2021 — Rated 9 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was great. Friendly, not pushy, and very patient with my son’s million questions.

Report a concern   July 29, 2021 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets looked great after cleaning. Professional service tech.

Report a concern   July 29, 2021 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and fast service

Report a concern   July 29, 2021 — Rated 10 out of 10 by Kristen Bailey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was fantastic. Extremely knowledgeable. So glad we did this!

Report a concern   July 29, 2021 — Rated 10 out of 10 by martha Littenberg Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was very good and efficient. Extremely polite and well groomed.
I felt the ad was a little bait and switch but over all very good.
Will use them again and would recommend.

Report a concern   July 29, 2021 — Rated 10 out of 10 by Randy & Maxine Owens Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the friendly and caring people that clean the carpets.
I like the process of the cleaning and how effective and gentle at the same time.
I also like the discounts through my emails.
When I call in all the people are so helpful and friendly.
Thank you all

Report a concern   July 29, 2021 — Rated 10 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great

Report a concern   July 29, 2021 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, on time, couch and rug cleaning are great value

Report a concern   July 29, 2021 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the fact that your process does not include harsh detergents. The cleaning specialists are well informed and very friendly

Report a concern   July 29, 2021 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristan was quick, quiet, and very professional. The carpets look and feel great!

Report a concern   July 29, 2021 — Rated 10 out of 10 by G.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am very pleased with the job! The young man explained in detail what he would be doing. He took great care working around my pets and moving small pieces of furniture.

I will continue using your company from this point forward.

Thank you for a job well done!

First name removed K.

Report a concern   July 29, 2021 — Rated 10 out of 10 by Kayla McEnturff Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that my home is not left with a heavy odor and that the tech I had did an exceptionally great job and was very helpful with any questions I had

Report a concern   July 29, 2021 — Rated 10 out of 10 by Sandra Alexander Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice people. Carpets always look great.

Report a concern   July 29, 2021 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got a lot of pet stains out of my carpet and it looks great!

Report a concern   July 29, 2021 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional

Report a concern   July 29, 2021 — Rated 10 out of 10 by Karen Cox Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!!! Technician was extremely helpful

Report a concern   July 29, 2021 — Rated 10 out of 10 by E.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The element that drew me to try Zerorez was the fact that there is no residue left on the carpet after cleaning. The communication and follow up with Zeroez have been excellent. Noel was very conscientious and wanted to make sure we were pleased with the service.

Report a concern   July 29, 2021 — Rated 8 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Charge less😀

Report a concern   July 29, 2021 — Rated 6 out of 10 by A.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Decided to give it a try to Zerorez, over other well known and proven options, and this is my feedback:
Equipment used is good, not a lot of mess with the cleaning process, the service technician was courteous and professional, but it did work well in a cream color office 4 years well maintained carpet, but it didn’t in two other rooms.
Requested to get a re-done, but just some spots treatment instead of full re-done .

Good marketing, but mix results.
I think, I will stay with Chem-dry.

Report a concern   July 29, 2021 — Rated 10 out of 10 by D.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was quick, didn’t leave any smell, and dried quickly

Report a concern   July 29, 2021 — Rated 5 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Disappointed that the treatment did not full clean dirt stains from the main area of the carpet that I was looking to have cleaned. Dirt showed back up once carpet fully dried.

Report a concern   July 28, 2021 — Rated 6 out of 10 by S.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Pet stains and smell. We had 2 tropical treatments and 2 flash treatments. Smell is much better, but our carpet is 6 months old. We did appreciate the Team Lead coming out to inspect and service the carpet the last time.

Report a concern   July 28, 2021 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning at my house was expellent!

Report a concern   July 28, 2021 — Rated 10 out of 10 by K.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and successful stain removal every time.


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