What our clients think of us!

The information on cost of service was not clear. Why tell me 1 room is $43.00; and then when you show up it is a 123.00 minimum....just say 1 to 3 rooms is $123- I felt like I was scammed.

Javier was fantastic! We were completely satisfied with the cleaning and the customer service. I have already recommended to my daughter!

Service seemed rushed. based on other reviews I saw from my neighbors I was kind of expecting my carpet to look a little more cleaner than it did. It definitely looks clean but I just expected It to look a lot more fluffier and the fibers to stand up more. The carpet is only 6 years old. Not sure if that is not possible because of the age of the carpet.

The service was very good. This is the third time we use zerorez to clean the carpets. They are professional and work fast and clean up afterwards. Some stubborn spots did not come out the last time , as probably they needed stronger chemical stuff which the company doesn't use. The explanation was that the fibers of the carpet got discolored which is a possibility.

Evan Hawley did an amazing job on our couch!! Very thorough!! Excellent hard worker - very kind!! Very helpful in proving information to help with pet dander.

Excellent results and very helpful and friendly service operators.

Noel and Paul were professional, informative and quick. We used the pet treatment and the protectant and are very happy with the results.

Great results and great technician!

The cleaning got a lot of the dirt out, but most of the stains remain.

Quick, professional, thorough. Value was well explained.

The carpet still smells. I expected it to smell better for how much I paid.

I really liked how knowledgeable my service man was!
We talked at length about my wood floors and the pros and cons to clean them.
He did an excellent job cleaning my rugs, better than others have done before.
I hope I get him again!

Efficient and professionally

The carpet looks new again. And that's after 12yrs.

on time
reasonable
good job

The team were professional, personable & thorough.

Loved the professionalism of the technician.

He was polite, professional in his work and talked to me and showed me things and further explained the process.

I was very pleased with him.

I am a repeat customer and your service is spot on.

Fast & well done

It really refreshed my carpet.. even cleaner and better than I thought was possible.

Great technician

Great price, prompt, friendly service. Our carpets looked fantastic.

from super ugly to as close to slightly worn. in just a few hours. no it could never look like new, it is not the company or the equipment. it is the years of abuse.
After 12 years of traffic, coffee spills and poor and improper cleaning. Zero Res took away our dirt grime and pollutants that were causing health issues with many of our employees.

THANK YOU THANK YOU

Very professional service. Carpets look great!

Quick easy and the tech did a great job

I ordered a $140 + tax permanent air filter, back on Sept. 7. (invoice stated it would be 2 weeks) I have called twice already. The first time was Sept 21 (Week #3) and I was told by the young man that they "had them there", and I said, "I was told it would have to be specially made because of it's size." I was put on hold twice, then I was told it would arrive soon and be delivered by FedEX. Not once was I told, "Our apologies we forgot to place the order, we're placing it now." Nothing. So I asked if he would tell me the date it would arrive since it's common information to have a package tracker (whether an individual or a company) when an order is placed and the item is being delivered via delivery companies such as FedEX. The young man stated it would "arrive by FedEx" and I should get it that Friday (Sept. 24) or by next Friday (Oct. 1) at the latest. Fine.
I called again at 2:27 pm Oct. 7 (Week #5) and the young lady said she would ask the technician and get back to me the next day with the information. I stated that I wish they would have enough integrity to own up and tell me, "we have not yet ordered it or let us refund your money in full...etc." her response was unprofessional as if a teenager was responding, "OKay" my response was, "You answer in that tone? Let me speak to a manager or someone with authority" In her sarcastic unprofessional tone she said, "I will get back with you tomorrow with that information, no one is here now." I asked for her name. Again with unprofessional tone, "Beatrice". Today is Oct. 13 (week #6) and still no return call, no messages and no filter. I would think a company would base their success on their good practice and integrity. Since most everything is recorded on company's end, surely when you have a customer that spends over $1000 of their hard earned money especially during these times, on your services, and with so much competition, that they'd be on top of their orders and keeping their customers for life and not just a one time service.

The technician had a difficult time finding our address and was a bit rude, as it was our fault, when he arrived.

Our technician was great! He was very polite and professional and did a great job!

I had two appointments. First one was for duct cleaning. No problems at all, very satisfied. Second appt was for carpet cleaning. After the carpet cleaner left, there were 3 bottles of whiskey missing from my bedroom. I found one of the bottles outside broken, discarded in my front yard bushes. I do not have proof that he did it, but it is possible. He was the only one in my bedroom. The duct cleaner did not have to do any work in my bedroom. If this guy has previous complaints about missing items, maybe he should be terminated. If not, maybe someone broke into my house and just stole those items.

I like knowing that this is a truly clean way to clean your floors.