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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease of ordering services online. Ability to see the dirt and detergent being removed from the carpet. Not being given the hard upsell by your technicians.
Tech did a good job. Answered all my questions.
Thanks.
I feel like we wasted $360 on the pet treatment. My dog can still smell the odor of previous owner's pets and will mark the same spots. Disappointed the truck broke and guys had to come back the next day. Experience with ZeroRez Austin was much better, don't feel like we received the same quality here in Dallas.
Service technician was nice and did a good job 👍
They are honest and diligent
Simply the best!! You have a customer for life.
The floors were all completed to my satisfaction. Good communication with the appointment times. The floor guy was very polite and professional. Overall Great Service!!
I love the clean look and feeling the the cleaning BUT I also expected more of the stains to be removed. I took water and Dawn dishwashing and scrubbed the remaining stains out so I know they should have been removed with the cleaning. The technician was very polite and friendly and helpful. I guess it was the equipment
Quality of work
Professional reps
Chemical free.
My technician was very nice and did an amazing job. He explained everything to me as he went. As for the quality of your products, I was very happy the way my carpets came clean. So happy I called your company to service my home. I will definitely call on your company again and recommend to my friends.
Thank you again for the wonderful service.
Randy was very fast & efficient. He did a wonderful job & was polite.
Bert was great to work with. He was very courteous and patient. Appreciate his help
Professional, courteous and explained what was been done..
Amazing service and support.
Beautiful job on my mother-in-law’s apartment. Thank you.
It did a great job, my floors look like new. The worker was outstanding, he talk me thru the process and also did a final walk thru inspection. It came out great and I will and would definitely use them and recommend them to anyone.
Showed up on time and did a professional job!
Very prompt and good work
Quality results & prompt arrival time, Affordable price.
He was informative. He clarified what i had ordered ,which i had ordered the wrong thing. Went over pricing for my order, and went to work. Did a great job
Easy scheduling, very prompt, my technician James was Awesome‼️kind, understanding a good listener about my pet concerns and took charge of those issues very well. I will MOST definitely use ZEROREZ again and tell my family and friends what a Great Job ZeroRez did. Thank You ZERORES ‼️🙋🏻♀️😊
Great and timely service
The attendant was great
The dark. Dirty edges along base boards and a threshold in one of the rooms was not removed
So extra attention could be better
Very friendly and polite. My carpet and tile are clean and I am very satisfied with my experience. Great job!
We love the technology and the very polite and efficient employee! We will only use Zerorez for our carpet cleaning! Alberto gets the highest rating possible! Thank you!!
Normally they are the best, but I had small areas done Friday the 3rd, the tech did not seem to try very hard, and I had to ask him to get places he missed, very disappointed my carpet does not look any better.
I would say the professional side as well as the time it took
You did great. My only hesitation is that I don’t foresee many opportunities to recommend your services. Your responsiveness is fantastic. You kept me totally up to date on happening. Technician Evan was excellent. Very fast. If someone asked I would recommend you.

The only thing was they changes my appointment time after I made the reservation for 9AM for a very important reason a month a head of time.
That was not an option for me.
leave my reservation time alone.