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based on 84464 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service tech did a great job!
Jesse was very thorough and professional! We were extremely pleased!
Javier C. was amazing. Answered all my questions . Helpful beyond measure.
Jason was super professional and worked hard to get our home clean! Our little dog suffered in her last days, and his efforts left us with only good memories.
The results to my Travertine tile are amazing! I highly recommend Zerorez Dallas. Very professional, on time and the gentleman that took care of the floors definitely knew what he was doing. I will use Zerorez again. I also was not aware of how many services they offer. Thank you for the wonderful difference in my tile.
Linda Ragsdale
Great customer service! Evan was awesome
In and out in no time.
This carpet cleaning went beyond or expectations and the Tech explain what his was encountering during the service as our carpets were very soiled. He left these carpets looking so new we even added having chairs and sofas being cleaned. This is a great service and very professional and friendly staff.
1. The tech was done in 9 minutes. I paid $360 for such a small job. I would expected a thorough cleaning. All he did was a spray and vacuum.
2. Tech was not wearing a mask.
Will not use this company again.
My representative was Great!!
Always pleasantly surprised !
I have very mixed feelings about your company. I filled out a form to schedule an appointment online and got an estimate of the cost. I think the total was around $300. The technician was supposed to arrive between 1-3 on a Friday afternoon and I spent many hours moving what furniture I could, including lamps, etc. I finally called a little after 3 and was told the technician was tied up on the previous appt. I did get a call a little later and you sent another technician who was not the original but showed up around 4.
After reviewing the rooms to be cleaned, he gave me an estimate of close to $1,000! The biggest difference was that the tile I needed cleaned was natural stone at a much much higher cost per foot. He said because the material is "porous". A totally ridiculous thing to say about stone flooring. I really had no choice since all my bedrooms had furniture piled on them and I had gone to a lot of trouble to prepare. The technician finally agreed to do the job for something over $700, including the 20% discount that I had used. He worked hard and I was happy with his work but I feel like I probably wouldn't have scheduled at this time. I feel the process was deceptive and will be very reluctant to use the service again.
The service man was on time. he knew his business. He was courteous and di a great job! It was good not to use soap!
No soap!
This was the first time that I have used Zerorez, the technician was very professional, and explained things in detail to me. He was here on time and it did not take as long as I thought that it may take. I liked that there were no harsh chemicals used because I have a cat, and I didn't want her to get sick from anything. Thank you so much for making my experience with you a good one. :)
Professional
It was easy to schedule the appointment. There was confirmation calls about the time of arrival. The gentleman Mario was completely professional and efficient. I would definitely use Zerorez again!
Our tech, Dexter was wonderful -- pointing out recommendations and quickly getting the job done. He was very neat and considerate to both my family and my pets. I cannot recommend him enough. Thanks for making it easy.
Friendly, punctual, did not encourage unnecessary service.
I had an older dog that could not control her bladder so I had to spot-treat my fairly new carpet numerous times plus try to mask the scent with plug-ins and candles. Mario the tech was awesome at treating those stinky areas. He went above and beyond to clean my carpets and what's best is that my home now smells clean and i can walk around barefoot again. Thank you Mario and thank you Zerorez!
My tech was efficient.. informative.. and respectful. Had my couches cleaned for the first time since purchasing them and they look awesome!!
Carpets look like new and dry very quickly with Zerorez!! Technicians are professional and knowledgeable! Many thanks for the great job cleaning my carpets!!
It works
Our carpets looked amazing after the treatment. We had another company out last year and the carpets look so much better after Zerorez. The technicians were so friendly and made sure I understood their recommendations and the price.
Our technician was awesome! Next time we definitely want him back to our home. Our carpets and furniture are back to new. Dry time is reasonable and the price is great. We’re already planning what we need to do next. Thank you!
the tech did an excellent job, best cleaning job I ever had.
Always courtesy and professional. Quality is amazing.
Service went very smoothly, very quickly, and the carpet looks great
Excellent job! Carpets look new!
I chose ZeroRez due to the lack of chemicals and no residue left over. I did not want any type of fragrance or smell left. Our technician was efficient, explained the process quickly, showed progress steps, and was very respectful and professional. I would recommend to anyone and will definitely be using ZeroRez again.