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based on 84464 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Honesty of person cleaning catpet
The young man that zerorezed our home was the nicest tech you have sent to our house, ever.
He was very knowledgeable and payed attention to his work. He was very attentive to what I told him and worked hard to make sure we would be happy.
Our 20 something year old burber carpet look new when he left. Much better than the last time you cleaned our floors, with more puppy stains. My wife and myself will only use Zerorez to clean our floors. The floors look fantastic and they are safe for our 2 puppies.
We will certainly ask for Erwin the next time we have a need.
Thank You,
Elizabeth and Jim Bergin
Good prompt customer service
The Technician was efficient and strong. He moved from room to room and got the job done.
Days later, we noticed the carpet appeared to have a fluffy appearance and feel to it.
We are very satisfied with the final result of our carpet cleaning from Zerorez!
Carmen was awesome the floors look great. Very professional
JP did an awesome job. My 10 year old carpet looks so good my husband won’t let me replace it yet.
Did what you said as advertised and I liked showing the black light on the carpet where the heavy dog pee stains were. Carpet looks and smells brand new
Great job
The work is professionally done. The Techs are knowledgeable. The floors look great.
Ricardo is friendly, knowledgeable, thorough, and tidy. I use your products because I trust the product being friendly to humans.
Good and quick service
The technician doing the work was extremely well informed and was able to answer questions asked. Outcome was excellent considering the majority of our carpets are at least 12 years old.
For carpets, no detergents or cleaners are used.
The carpet was cleaned very nicely but the sheet vinyl in the kitchen did not look good. There were large brown splotches all over the final
Everything is so fresh and clean. Kitchen tile looks brand new
Informative
Experience
Professional
Nice
Understanding
Knowledgeable
Great service, the only thing this service I have 4 spots on my carpet where my table left rust spots because nothing was put under legs of table while it was wet! How do I get those spots removed?????
Very knowledgeable and friendly tech that was here. Thorough job cleaning. Thank you.
I think the representative who was here made an exemplary job!
Pulls the dirt out of the carpet and the stains don't come back! Cleans the tile grout very well.
Amazing job, thank you for such clean carpets. I am so happy they look clean, very clean. Special thank you to Ken B. for his knowledge, speed efficiency, and kindness. Thank you
Our carpets were very dirty and not presentable to the eye, thanks to Zerorez and their employee Ken B. for his kindness, speed efficiency, and knowledgeable about the machinery and chemicals being used thank you😁
Technician courteous and professional.
Edwin, was one of my best techs to date! He was extremely thorough with the care of my carpets. I'm once again so pleased with this service! He made sure all areas was cleaned to my liking. He took pride in his work. Zerorez has amazing products and employees!
I schedule a carpet cleaning with Zerorez whenever there is a special because I'm on a fixed income & limited budget. It never fails that the representative gives convincing sales pitches for additional solutions for a really deep clean. Isn't that what you advertise that you do anyway? If so, why would we need a super-duper booster?
Last year instead of the "$99 special", it cost me $300. This year, I scheduled the same "$99 special' and it cost me nearly $200.
I'm mad at myself for falling for the sales pitches (I feel like a chump now because I'm always so nice to people). And how do I actually know that the extra booster solution he applied (that was in a bug sprayer container) was really anything except water?! I asked him what the solution was called - or what was in it and he kind of mumbled around and didn't give me an answer.
In addition, I was sent an invoice before he started, which was OK (so I'd know how much it was actually going to cost; however, it continued for me to pay - even before he began. I was hesitant, but did so anyway.... But what was so stupid is you asked me to leave a tip before he even started. How could I have known if he was going to do a good job before he even began. Don't you pay your people enough to make a descent living? If not, something is wrong with your business.
I'm not sure I will use Zerorez again. I prefer to be treated with respect and not as a sucker - because that's how I feel right now - but thank you for asking.
Our guy was fantastic! Thorough and efficient! Carpets look fantastic!
I was not charged correctly. Also the guy that came out left a soap puddle that needs to be fixed. I have pictures and a video to share.
The technician ruined my rug and chairs by actually making the stains larger. The original
coffee stain was contained to a small area and he dragged the coffee all over the rug when he tried to vacuum it out. The rug is in much worse condition than when I called. The water stains on my chairs are also about 1.5x the size they were originally. You can replace the items you ruined.
We have always had a good experience with Zerorez. But the technician we had this time was by far the best. His name was Jacob P. He worked hard from the moment he arrived. And our carpet is cleaner than it has ever been. The stairs in particular look great.
Good job cleaning out my dryer vent.