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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the tech did an excellent job, best cleaning job I ever had.
Always courtesy and professional. Quality is amazing.
Service went very smoothly, very quickly, and the carpet looks great
Excellent job! Carpets look new!
Looks great, great costumer service
Very professional
Cleaned my couch really well
The knowledge Jacob Pacheco had about getting out the stains and addressed all of our concerns. We have pets and he made sure we knew and understood all of our options.
It makes the carpet look new and it is soft not hard when it drys.
Safe for pets, smells so clean and Torrence and Antonio were amazing!
Worker did a very th job thorough and worked with us to Matsuri everything cleaned very well.
My old carpets look pretty good. I did not think the stains would come out but they did.
The tech was super. Very polite, very informative. He did an excellent job. I would highly recommend him and would request him for my next cleaning.
No harsh chemicals, sanitizes better, dries a bit faster.
Did a great job removing stains. Carpet dried fairly quickly. Tech was very respectful.
It cleans great and I like that they don’t use chemicals
Friendly technician and awesome clean carpet
Excellent customer service from Akeem! Over and above.
We have always liked the quick to dry and no chemical s on the carpet.
The ease of scheduling appointments and the prompt arrival of your service staff, their friendliness, attention to detail and the very thorough cleaning they do.
Excellent job. Carpet was cleaned in a timely manner. Looks so much better. Will definitely use them again.
We have used Zerorez for carpet cleaning for a while now, always great service and great result. Just had carpet cleaned yesterday, again great service and great result. Need to add, Todd the technician who did the job was awesome...professional, friendly and thorough w/ doing the job.
The service was great and the technician excellent!
No 10s when y’all just cleaned on Friday. One day does not a 10 make. Areas which were serviced are clean. Hope we’re not disappointed.
The young man was very eager to please me and do a good job. I asked him to go over a couple of spots and he happily did. I had a recliner cleaned. The back of it, where my back touches the back if sit in it, had a line down it when it dried. I called and you sent him out again and he went over the back of the chair only. The line is gone and I am pleased with the results. He was very nice and did not seem upset that he had to return.
Fast and great job on my carpet.
The carpets looked amazing.
Thank you
Prompt service. Our Tech, Evan, was courteous and efficient and I would highly recommend. Our carpet looks great.
Pam Davidson
Better odor removal.
Very professional my carpet looked and smell so good
Overall cleaning is really good - I think the best... BUT I cannot under any circumstances endorse the Flash cleaning. It left a worse ring around my stain. It's expensive and while it worked on the stain itself, it left a ring around the stain making it much more obvious. The risks were not explained, only the benefits, or I would never have done it. Called to have it fixed twice, and customer service reps didn't listen and even argued with me. I had to require a manager to engage. They wanted to charge me to remedy a problem they created, so I had to explain numerous times this wasn't something I should have to pay for a return visit to handle. Finally, they did come out the two additional times. at no charge. The second time it is a bit better, but not great, which they blame on past use of some kind of stain spray. That could be a reason, as I'm sure years ago I sprayed it with probably an enzyme spray, but that risk should have been explained as part of the original discussion. They asked me sign a waiver for that specific area because they can't do more. I did. But I have to warn others to ask a lot of questions before saying yes to Flash treatment. I also learned that the only thing to use on your carpets for a stain you treat should be white vinegar and water mixed.
Our technician was awesome! Next time we definitely want him back to our home. Our carpets and furniture are back to new. Dry time is reasonable and the price is great. We’re already planning what we need to do next. Thank you!