Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84461 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 4, 2022 — Rated 10 out of 10 by Kay Doyle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet and sectional look better than new. I have never had this kind of service from other companies. Thank you!!

Report a concern   January 3, 2022 — Rated 10 out of 10 by Christopher Duncan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used zerorez for my last two homes from the floors to the upholstery and tile. No heavy residue clean fresh smell and keeps my floors and furniture is looking like new

Report a concern   January 3, 2022 — Rated 10 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service is timely - quick appointment date. Excellent service performed professionally. Friendly service techs. Pet friendly and house smells refreshed not detergent filled.

Report a concern   January 3, 2022 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Because of the professionalism of your employee I plan to use your services again. I hope all of your employees show the professionalism this young man did.

Report a concern   January 3, 2022 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Type of cleaning provided, fresh smell it gave to our space, knowledgeable and friendly cleaning techs (he worked his butt off all day at our facility-without a break). Will be having them back at least once a year and recommending them to others! Great job to Bo & his team!!!!

Report a concern   January 2, 2022 — Rated 10 out of 10 by K.P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The BEST CLEAN hands down! I'm always happy. Carpet is clean, fluffy and fresh.

Report a concern   January 2, 2022 — Rated 10 out of 10 by Charles stanfell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your appointments are timely and the timeframe is always adhered to the staff I’ve dealt with in Texas are amazing the work is excellent there on time they’re thorough they’re very polite safety forward I can ask for a better service⭐️⭐️!!

Report a concern   January 1, 2022 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was very thorough, work quickly and do a great job cleaning our carpets.

Report a concern   January 1, 2022 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome staff. Kind and professional.
Best job on the carpet. Dries fast. Perfectly cleans.
Lasts almost 6 months.
I do not like that they have a tip line. Not okay for this type of service.
Will always recommend to others.

Report a concern   January 1, 2022 — Rated 0 out of 10 by B.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I need my carpet reclean did not do the job as they did before. Or I will need to call for a refund very disappointing

Report a concern   January 1, 2022 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had an awesome experience with you guys. The technician was absolutely the best. He did a great job and my carpets and tile look so good!!

Report a concern   January 1, 2022 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The grout looks great! We will definitely use you again and will clean our laundry room too!!!

Report a concern   January 1, 2022 — Rated 9 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Why is my carpet look terrible and feels all crusty The guy was nice however...my carpet looks terrible

😔

Report a concern   January 1, 2022 — Rated 10 out of 10 by Jerry Garner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, very nice clean and friendly, knowledgeable staff. Our carpet is just like the day we had it installed. Everything smells so clean, too! Quick dry so we didn’t have to wait forever to put our house back together.

Report a concern   January 1, 2022 — Rated 10 out of 10 by I.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks clean. Way cleaner than some of the other companies we used in the past and does not have a crunchy feeling when stepped on.

Report a concern   January 1, 2022 — Rated 7 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Did a good job. I would recommend having the techs wear disposable shoe covers inside the house. It didn't make sense that they were spreading outside dirt from their shoes all over the house while cleaning the carpet.

Amy scheduled my appointment on the phone, and was pleasant to deal with.

Report a concern   January 1, 2022 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product, service, people!

Report a concern   December 31, 2021 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician very professional and hardworking!

Report a concern   December 31, 2021 — Rated 8 out of 10 by E.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Be more honest about the drying time. We were told 6 hours. We've now passed 28 hours and it's still wet, so we can't go in the rooms or move any of the furniture back into the rooms.
The technician was a very polite and respectful man... no complaints there.

Report a concern   December 31, 2021 — Rated 5 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpets are always cleaned well but the cost is too high

Report a concern   December 31, 2021 — Rated 0 out of 10 by K.Z. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Technician showed up without wearing a mask.
Almost 36 hours later, carpet is still too damp in some places to put furniture back. I cancelled an event in my home because I couldn’t prepare.

Report a concern   December 31, 2021 — Rated 10 out of 10 by Christy Booher Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly knew what he was doing and did a great job

Report a concern   December 31, 2021 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that it's quick, efficient, and there's no harsh chemicals!

Report a concern   December 31, 2021 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Diamante was very professional and did great work!

Report a concern   December 31, 2021 — Rated 10 out of 10 by G.A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the carpet cleaning leaves no residue. In the past I have gotten carpets cleaned and then dirt collects in the areas they cleaned the most. I also like that the zerorez process uses no chemicals. Due to allergies my family is sensitive to a lot of chemicals and environmental irritants, but whenever we use zerorez, no one has any sniffles or congestion afterwards

Report a concern   December 31, 2021 — Rated 8 out of 10 by J.A.J.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Spend more time cleaning around the corners and trim edges.

Report a concern   December 31, 2021 — Rated 5 out of 10 by G.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid over $1200 for my vents to be cleaned. I never received the pictures promised and my place was left a mess.

Report a concern   December 31, 2021 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast cleaning

Report a concern   December 31, 2021 — Rated 0 out of 10 by S.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Address the phone call to solve the issue with my floor.

Report a concern   December 30, 2021 — Rated 10 out of 10 by Carol Patrick Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough n your cleaning, service techs are professional, carpet stays clean without stains returning, dependable time of service


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