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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had many, many stains from my four cats throwing up. I had lost control on trying to clean the spots. Well, guess what? The stains are gone! From past experience, I know they will re-surface, but for now, my carpets are very clean!!
Your technician, Mario, was very professional and did a very thorough job in cleaning on our carpeting. We used your competitor the last couple of years and there is no comparison between your quality of work and theirs yours being superior.. I had only on problem. For some unexplained reason I could not download my receipt on my computer. I sent you office an email reporting my difficulty and followed up with a phone call to your the next day. The person who answered the phone assured me I would be getting a receipt copy in the mail very soon.
Name removed
Your employees were friendly and desired to please us with their service. Also, are very happy that drying time for the carpet is not nearly as long as some other services. The carpet looks clean. I have already recommended your services to my neighbor.
The guy who did our carpets was very friendly and did a great job on the tough spots.
Can you tell me Todd's last name? I'd like to send him a tip.
Mike
The worker was prompt and extremely polite and professional. Did a very thorough job - carpets and floors look great!
We have been using ZEROREZ for several years and frankly would not consider any other company for carpet cleaning. Years ago, we tried others, but were very disappointed. ZEROREZ has the best cleaning system.
Fast, friendly, professional. Love my carpets
Courteous staff, on time appointments, excellent cleaning of my carpets and professionalism.
It was very easy to know the cost up front
On time and great service
Great service.
Technicians were polite, on time and very thorough.
No soaps or cleaners used on carpet leaving the carpet cleaner.
No residual odors, good workers!
We were very pleased with the professional job Edwin did on our carpet. Always happy with Zerorez.
Friendly, knowledgeable, Great job. My technician was able to remove stains that my other company could not.
Zero Rez did a great job on my carpet and the young man that came to do it was excellent to work with
Zerorez employee was very professional and generous. He answered all of my questions without any complaints. I will 100% use this company in the very near future along with recommending them out to others.
Easy to schedule. Prompt, clear, and concise communication. No chemicals. Friendly and efficient service.
Quality of work
Caesar, good rep
Diamante was awesome!!!!
The $99 special was great! Your employee was friendly and did a good job.
Be on time
Representative explained what the results may be and what they may not be. Did an excellent job in trouble spots that came with our lease!
I have used Zerorez for my carpet cleaning needs for years. They do a great job and get spots out and even have special cleaning for houses with pets
The representative was not very pleasant. They tried not to clean the entire couch. When brought to their attention they begrudgingly cleaned the arms and back. Which, all of this is normal practice, we get our couch cleaned every month or every other month. Additionally, we strategically scheduled this cleaning prior to guest arrival before the holiday next week. We called customer service and they offered a solution to clean the couch again next week. This wouldn’t work for us because the fact that we literally now have guests in for 3 weeks. Grandpa flew in for thanksgiving this year. Usually he comes for Christmas but this year he chose thanksgiving. And he is spending Christmas with other family. So, having the couch cleaned while he is here is inconvenient. I said to the person on the phone all of this. So, my compromise was to just save the credit or however you want to do it, till after Grandpa leaves. He flies back to Florida on December 8. Basically the representative said this is not an option. I’m unclear as to why. If you look at my phone number, My Cell Phone number removed, you should be able to see that I’ve been a customer for many years. Many many years. I was frustrated that there couldn’t be a resolution. I still believe there can be something done, I don’t know what, but I didn’t ask for a refund. I don’t believe the technician shouldn’t be paid. But the level of service is just below what Zerorez standards would be. Should be. Historically are.
Your technician did an excellent job, he was very thorough and cleaned every inch of my couch and loveseat. I'm very pleased with Zerorez and would recommend you to anyone
No chemical odors. Carpet looked much better after cleaning. Tech very nice.
My carpets smell fresh
While the process, staff and no soap is a good way to clean carpets we were disappointed in a couple things. The hard to clean spots that have always come clean with other companies did not come out with your system.We ended up wotrking on them ourselves to finish. Pricing was the same as all carpet cleaners. The $99 special ends up being $330. After all the add ons like $25 for a small closet while no subtraction amounts for the space of the huge king size bed not cleaned under that was bigger than the closet. Rep did a good job but not sure we will reuse the company.