Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83929 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2021 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job and very informative and courteous

Report a concern   November 21, 2021 — Rated 10 out of 10 by U.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Technician Akeem was very professional and courteous and would recommend any commendation to him.I will continue to patronize Zero Rez because of the service he gave to me .

Report a concern   November 21, 2021 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough, extra cleaning for pets and our technician was excellent 10 out of 10. Explained procedures and very polite.

Report a concern   November 21, 2021 — Rated 8 out of 10 by R.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

I haven't check everything but the main quick think I notice was the clean up wasn't that well. I had to vacuum various areas of my floors and one of the return vent grills I saw some lint. I guess we'll see how thing look in the coming days.

Report a concern   November 21, 2021 — Rated 10 out of 10 by M.M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results of the carpet cleaning was excellent. The technician was professional and friendly. I will certainly use Zerorez again.

Report a concern   November 21, 2021 — Rated 8 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Very toos

Report a concern   November 21, 2021 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was very clean and done in a professional manner,

Report a concern   November 21, 2021 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician seemed very knowledgeable about carpet and your cleaning process. He was very professional and worked hard to make my carpets look like new.

Report a concern   November 21, 2021 — Rated 10 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional

Report a concern   November 21, 2021 — Rated 10 out of 10 by Laura Maynard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very fast and service was great.

Report a concern   November 21, 2021 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, courteous technician. Carpets look amazing. No harsh chemicals.

Report a concern   November 21, 2021 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works

Report a concern   November 21, 2021 — Rated 9 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price and especially the end result of great looking carpets!

Report a concern   November 21, 2021 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great results and friendly and professional staff.

Report a concern   November 21, 2021 — Rated 9 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Job. No harassing to purchase additional services

Report a concern   November 21, 2021 — Rated 9 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’ve been a customer for years. My last service, the guy was super nice and did a great job. But I noticed this time, I didn’t have that nice smell afterwards, my rooms kinda smell like Fritos now. I’ve been sprinkling baking soda, it’s getting better. Just wondering if maybe you changed your chemicals or something?

Report a concern   November 20, 2021 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional! All natural products were used in carpet cleaning.

Report a concern   November 20, 2021 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough information in every step from reservation to end. Good price and excellent job. Such a good employee, courteous and considerate.

Report a concern   November 20, 2021 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet without residue. I like that your company acts like you really want our business. You called and kept us informed as to the time the servicemen would arrive. When it turned out he was going to be very late you offered an extra room to be cleaned for free. That meant a lot to us because it was an inconvenience to wait but when you added the extra room for free that helped to balance it out and we were very pleased. Serviceman was very professional and cheerful, and pleasant to work with.

Report a concern   November 20, 2021 — Rated 0 out of 10 by S.Q. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

For $300+ I expected more of a clean smell. There was no change. There were some areas missed. I just expected more for that amount of money.

Report a concern   November 20, 2021 — Rated 5 out of 10 by R.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The person that came out didnt meet my expectations of one of my rooms that had bad carpet stains from my kids drinks and it looks like he didn’t even try to get my carpets cleaned

Report a concern   November 20, 2021 — Rated 0 out of 10 by J.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You stood me up for 5 hours plus I called you for at least 12 times to make sure you show up on an appointment that you scheduled.
Moreover, when your technician finally showed up, the work was done in less than 40 minutes. It doesn’t look like we washed the carpet, more like we vacuumed it.
Very disappointed in your scheduling.

Report a concern   November 20, 2021 — Rated 10 out of 10 by D.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech who came to our house helped me understand how the company worked. I only heard bout Zerorez on the radio so I decided to call and get our carpets cleaned. The tech really sold me on their service and business.

Report a concern   November 20, 2021 — Rated 10 out of 10 by Marilyn Taylor-Walker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job. The house was left spotless. Thanks so much for making my holidays grand for entertaining.

Report a concern   November 20, 2021 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service & very professional.

Report a concern   November 20, 2021 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very courteous.

Report a concern   November 20, 2021 — Rated 10 out of 10 by Rebecca Siekmann Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’ve been using Zerorez for many years now, after trying the other big names out there. No one cleans carpets like they do. Customer for life here!

Report a concern   November 20, 2021 — Rated 8 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

More meticulous in going over cleaning carpet like back and forth several times. Moving furniture to det underneath when 50 lbs. or less. Other than that, cleaner was above average rating.

Report a concern   November 20, 2021 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

fast thorough job.carpet looks and smells clean

Report a concern   November 20, 2021 — Rated 7 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Service tech was good and results good. Parked old service van in driveway and it leaked oil pretty badly. Let them know and they sent a guy out that dumped something on oil and said they would be back next day. Never Showed so We had to finish 5he cleanup. Park older service vehicles in the street or fix them.


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