Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83432 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 21, 2021 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was amazing. Great personality. Respectful. And the carpets look great.

Report a concern   October 21, 2021 — Rated 10 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent product, got all the stains out, took less time to dry than other carpet cleaners, felt there was no residue

Report a concern   October 21, 2021 — Rated 9 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Minimal use of chemicals. The technician, Fred, did an awesome job!

Report a concern   October 21, 2021 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service

Great tech - did a great job

Report a concern   October 21, 2021 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, efficient, and the service provider was courteous.

Report a concern   October 21, 2021 — Rated 10 out of 10 by victor mudryk Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was professional they where on time and the job was perfect

Report a concern   October 21, 2021 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were. once again, very pleased with cleaned carpet. Zerorez provided another great service!

Report a concern   October 21, 2021 — Rated 10 out of 10 by P.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent!!!!

Report a concern   October 21, 2021 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly. Consistency

Report a concern   October 21, 2021 — Rated 10 out of 10 by T.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Yes very good my tech was excellent and explained everything very well!

Report a concern   October 20, 2021 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I'm giving yall a 10 only because of the guy that came to the house and cleaned the carpets! He did a super job and he had a super attitude! He didn't try to rush through the job and cut corners. He made our carpets look brand new again,

Report a concern   October 20, 2021 — Rated 10 out of 10 by Pamela Thetford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician Rolando was excellent! Rolando arrived early, was super efficient. All of our rooms were evaluated before he started cleaning and all concerns were addressed. Our cleaning was thorough, yet in a timely manner. A neighbor stopped by later that day and commented how fresh our home smelled! I will recommend ZEROREZ to all in need of carpet cleaning! Thank you Rolando for such a positive experience!

Report a concern   October 20, 2021 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Javier was absolutely incredible, did a fantastic job, and was so so nice. Would want to have him come out for any additional future work.

Report a concern   October 20, 2021 — Rated 10 out of 10 by Judith Erwin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I will have no one else clean my carpet! I appreciate the care and professionalism. It is truly the best " clean" my carpet has ever had! I also appreciate your care for the environment. Thank you!!

Report a concern   October 20, 2021 — Rated 3 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The company was very difficult to reach for scheduling and to reschedule - long hold times
The technician just showed up he never called ahead - and he had to come twice because I could never reach a live person to reschedule but both times he just showed up!
The cleaning itself did not seem very effective - something was sprayed down and then vacuumed up did not seem like it did much cleaning or to be worth what I paid for in service costs.

Report a concern   October 20, 2021 — Rated 5 out of 10 by A.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

This is the 2nd or 3rd time I've used you in my home and we've used you a few times in my father's home. My biggest issue is that you draw me in with a great 3 room "special." IN fact, I only needed two rooms done but you insisted on 3 for the special so I found another room to do. And then you upsell with super expensive "spot remover." The man who came said it would have to be 2 gallons at $75 each which is more than the whole special. I said I believed he could do it with 1 gallon and wanted to see him make it work. In the end 1 gallon was plenty. The stain was removed. He admitted it was enough. So I was going to be upsold for an additional $75 I didn't need. I don't like being taken advantage of. This will actually make me reluctant to use you again.

Also, I told them when they let me know the time range they would be here that I HAD to leave at 3 to pick up my daughter from school. I confirmed this again when I was called with the reminder of time. When the technician got here, he didn't know anything about it and seemed put out by this.

The work in the end, was great and the carpet looks wonderful.

Report a concern   October 20, 2021 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, smelled great and helped me sanitize

Report a concern   October 20, 2021 — Rated 10 out of 10 by Jean Strobel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech James did a wonderful job & I think your machinery is also Great.

Report a concern   October 20, 2021 — Rated 10 out of 10 by Ruth Garvey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how clean the house feels after having the rugs cleaned.

Report a concern   October 20, 2021 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was on time for our appointment which I appreciate. He did a really good job and the carpet looks wonderful. All but one of the stains came out. We were told it probably wouldn't because of the component and age of the stain but the process did seem to fade it a little.

Report a concern   October 20, 2021 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is very good at cleaning your carpet and tile. Make sure you ask for a very experienced tech so you get the best results.

Report a concern   October 20, 2021 — Rated 10 out of 10 by Jennifer Good Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. Great job. Friendly techs. Decent pricing.

Report a concern   October 20, 2021 — Rated 10 out of 10 by Fred or Beverly Crimm Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love everything about Zero Rez. I like their method of carpet cleaning, their prices. We had the best technician.. I would highly recommend them to anyone.

Report a concern   October 20, 2021 — Rated 9 out of 10 by S.L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Consistent

Report a concern   October 20, 2021 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ease of scheduling, professional, knowledgeable technician.

Report a concern   October 20, 2021 — Rated 10 out of 10 by Laura Wilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were shocked that our work-room carpet could look as if it were new again!
The Wilsons

Report a concern   October 20, 2021 — Rated 5 out of 10 by J.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

While your technician was great, the actual service was disappointing. I spent $1,500 to have 3 bedrooms, a hallway, a rug, 2 tile areas, and a sectional cleaned. While they were cleaned, I can see only a slight difference in the cleanliness of any of the surfaces. I will try another service in the future.

Report a concern   October 19, 2021 — Rated 10 out of 10 by Kenneth Bauman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional as usual and very polite .Always does a good job

Report a concern   October 19, 2021 — Rated 10 out of 10 by Elizabeth Hernandez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was great! Tech was patient and did very good work! Weeks have passed and our carpet still looks great! Thank you!

Report a concern   October 19, 2021 — Rated 10 out of 10 by Israel Gonzalez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job


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