- Phone: (214) 372-5326
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based on 83920 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guys arrived when I was told they would be here. After getting here before starting I was asked if there was anything they needed to know. I appreciated them asking.
Extremely courteous and excellent customer service.
Great customer service! And my carpets were cleaned to perfection.
I’m not disappointed but didn’t feel like the product was worth the value. The technician was amazing. He was kind and super helpful. However we paid a lot extra for the deep cleaning on some rooms due to prior owners having pets and the carpet having urine stains/smell and there are still very visible traffic stains on our carpet and there is still a smell in the guest bedroom and we paid $1500 to have our carpets cleaned. Just disappointed they don’t look much cleaner than before.
I loved being able to take advantage of national pet month! My carpets are very plush today and I feel so much better about the allergens in our home.
Thank you, great job- we will use you again!
Kimberly Christian
As much as the technician was nice and tried to make it right I would not recommend this carpet cleaner. We paid $300 for them to remove 2 small stains. Those stains did not come up so they said they would come back out free of charge. They came and then tried to charge me another $83 to get the stains out?!? I mean I was like what did the $300 pay for? The technician understood my frustration because I called the office to find out why it was more and was on hold for 10 minutes and then it just directed me to a voicemail. So if you can’t get customer service what is the point? Will NEVER use again.
Alberto was fantastic! He was punctual and did a very thorough job of cleaning. He removed wax that had dropped on the carpet from a candle and some unknown substance stuck to the carpet. Carpets look great!
Jessie went above and beyond! He was amazing!
Friendly, competent representative. Patiently explained entire procedure & did a fine job. Carpets look and feel new.
Your service reps are very careful and polite, and I really like how clean you get my carpets and how fast they dry.
Professional, friendly technician. Educated me on the difference between Zerorez and other carpet cleaners (did this by my request).
We liked our tech, Mario! He was exceptional in his communication and the work he performed!
Jeremy was an excellent representative of your company. He was professional, polite, and answered all of my questions. I am confident in his ability and would highly recommend him and your company. We will definitely use Zeroez again!
Easy to schedule, great results, and excellent technicians! Evan did great and was so knowledgeable and friendly. I would definitely ask for him next time!
thanks so much for always being available!
Great technician, very professional, and did a great job!
My floors are clean, and the staff was professional and friendly.
SERVICE WAS GREAT!
The small pet spots that we paid 750.00 to fix are now large pet spots and our brand new carpet is now ruined. I could have done a better job letting my 4 year old fix it. It looks like he used way to much liquid which allowed the stain to spread instead of pulling it up.
This is not the end of this issue
I have referred 2 people and given your number Syndi Reding Joan ables
You did all the upstairs and staircase so I didn't go and look at it until it was dry. You said all the spots came up - I found 1 very noticeable stain and 1 or 2 others that also didn't come up. I took your word that it was clean and unfortunately I was misled. I should have known better than to trust without verifying but I wanted to make sure I didn't mess up the cleaning by walking on carpet that wasn't dry yet. I was told that everything came up and the carpet looked brand new. Overall the job was good, but the main reason I hired you was to remove or at least lighten up those spots. I understand spots don't always come up - but please don't mislead your customer by saying they all came out -- such a disappointment.
Charge too much for an inspection. Inspection should be free
The technicians both on the phone and who performed our service was very knowledgeable, polite and thorough. We received many calls to remind us of the service appointment and the technician arrived within 10 mins of the window quoted. We would definitely recommend for air duct cleaning, and will have our air ducts cleaned by them in the future.
Service is excellent, very professional and efficient. This is my third time to use them and I would highly recommend them.
Method of cleaning my carpets is wonderfull
My carpet is about 8 years old. Now it looks like New! I will suggest to friends & family to have Zerorez clean their carpet!!!!
The young man that did our cleaning did an AMAZING job!!!
I do want to speak to someone about the man that was in my house.
Phone number removed
No chemicals or odor
Service was great and my carpets are clean
The concept behind their cleaning is awesome and so is Randy! Thank you!
Carpets look
Amazing