Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84448 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 18, 2022 — Rated 10 out of 10 by Maridale Morgan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service. Buddy was on time and worked thoroughly and quickly. The results are amazing.

Report a concern   August 18, 2022 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Test cleaned a section of master bedroom (black along baseboards), came out clean. The level of cleaning on rest of carpet nowhere as clean.

Report a concern   August 18, 2022 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Trevor was great, checking out the carpet thoroughly and offering effective additional treatments for stains and pet deposits. Appreciated being shown the treatment attempts from the prior owner. Recommend this service for anyone who has bought a home - plus ZeroRes also has options for cleaning and sealing solid flooring. Thank you.

Report a concern   August 17, 2022 — Rated 10 out of 10 by Kathy LeBlanc Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very happy with the service. Feel like my carpets are finally clean

Report a concern   August 17, 2022 — Rated 10 out of 10 by Linda Sadler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast service. The guy did a great job. I didn’t think we would be able to salvage the floor but the guy worked a miracle.

Report a concern   August 17, 2022 — Rated 10 out of 10 by Mark Massey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick response and scheduling...professional nice tech. Did the job well and fast.

Report a concern   August 17, 2022 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was knowledgeable, quick, and was even early to the appointment. Did a great job on our move-out carpet cleaning!

Report a concern   August 17, 2022 — Rated 0 out of 10 by J.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

1

Report a concern   August 17, 2022 — Rated 10 out of 10 by J.E.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how they always call and let you know they are on their way and are on time. Very courteous and makes you feel your time is important too. They do a great job in a timely manner.

Report a concern   August 17, 2022 — Rated 10 out of 10 by Carol Sullivan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick response time, professional, courteous, reasonably priced. Have used this company many times and always get an excellent result. Will continue to use and recommend Zerorez.

Report a concern   August 17, 2022 — Rated 0 out of 10 by L.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our carpets were cleaned well. However, the exhaust from the truck's generator was close to a lantana bush adjacent to the driveway and it burned about half the bush. We did not notice this until after Javier had left. I tried calling to report this but, after being on hold for 15 minutes, I sent an email. Still no response to that message.

Report a concern   August 17, 2022 — Rated 10 out of 10 by Steve Barker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, courteous, professional, friendly, helpful.

Report a concern   August 17, 2022 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mario was very courteous and performed excellent carpet cleaning with pretreatment as necessary.

First name removed and Clarence Last name removed

Report a concern   August 17, 2022 — Rated 10 out of 10 by Nelson Sanabria Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They you are very professional fast and my carpets are still clean even after two weeks.

Report a concern   August 17, 2022 — Rated 0 out of 10 by T.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

$99 special turned into $1000 because of a couple spots. I thought if you didn't get up the issue you'd come out for free to fix. Nope.

Report a concern   August 16, 2022 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian M was by far the best technician I've had to date. There was a spot I had tht noe of your other technicians were able to remove its been there for several years. Fabian got it out.

I hope you keep him so he's around next time I need my carpets cleaned.

Report a concern   August 16, 2022 — Rated 10 out of 10 by Barbra Faulkner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My husband and I is totally satisfied with the services and products. The service technician was so very polite and knowledgeable. He did a remarkable job. I would recommend the company to everyone in need of this service.

Report a concern   August 16, 2022 — Rated 10 out of 10 by Christina Southard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Triston did an amazing job! He got stains out that I never thought could ever come up! Very impressed by this company. Might be a little on the pricey side of things, but if you have the budget to splurge I would because my carpets look brand new!

Report a concern   August 15, 2022 — Rated 10 out of 10 by Mitchell King Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professional attitude I received from Mr. Ruffin and he was knowledgeable about the cleaning process. I have already recommended him to my friends.

Report a concern   August 15, 2022 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician Jesse was awesome! Very friendly, knowledgeable, and we were so pleased with the results.

Report a concern   August 15, 2022 — Rated 10 out of 10 by Antonio Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech did an excellent job

Report a concern   August 15, 2022 — Rated 10 out of 10 by Tony Nagle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was great, carpet looks new!

Report a concern   August 15, 2022 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who came did a great job and really cleaned up the carpet.

Report a concern   August 15, 2022 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys did a great job!! Thank you, Paul!

Report a concern   August 15, 2022 — Rated 5 out of 10 by N.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I’ve used ZeroRez before and I’ve been very happy. This time not so much. The carpet looks “compressed” not fresh. There is a residue on the carpet. Gives resistance when I move my foot on the carpet. And the carpet looks …well bad.
I think the girl, who did the work, was not too careful. A strip between my couch and coffee table…I think she skipped.
When I made the appointment, I was quoted a price of 137.38 by
When she entered the price on her tablet, I told her about the price I had been given and she said OK. when I see the bill in my email it is 169.95. That is 70% more than you advertised!! Very disappointed!!
Please send me a paper bill. Name removed

Report a concern   August 15, 2022 — Rated 10 out of 10 by Ruth Morales Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   August 14, 2022 — Rated 8 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Good job. Had trouble with truck but sent a replacement out very quickly.

Report a concern   August 14, 2022 — Rated 9 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The services were great. Justin was very hard-working and professional. Unfortunately I wouldn’t hire Zeroez for shower glass though. Anything else I’d recommend them for.

Report a concern   August 14, 2022 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Derrick was excellent!

Report a concern   August 14, 2022 — Rated 0 out of 10 by D.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There are several brown spots in the den area. It looks really bad…worse than
before it was cleaned. And the worse part is it’s not my house. I’m expecting a phone call from you to tell me how you can correct this major problem. I never spend this kind of money to clean carpet but I trusted you to do a good job. What a huge disappointment and a major stress! I really dread for my relatives to see this mess. They trusted me to have the carpets cleaned and now I have to deal with this problem and them.😩😤😠😠


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