Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83397 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 31, 2023 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that cleaned our carpets and upholstery, Keith, was delightful and did an amazing job! This is the cleanest our carpets have been...and we have used you before...so thank you Keith!

Report a concern   January 30, 2023 — Rated 10 out of 10 by Ryan Vice Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always like how our carpets feel after a cleaning. Feel confident in how clean they are after using Zerorez. Makes our carpet look new again.

Report a concern   January 30, 2023 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dexter came to my appointment early in uniform. Dexter was very helpful and polite. Couldn't be happier with the results.

Report a concern   January 30, 2023 — Rated 10 out of 10 by Betty Garrett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Vincent was very efficient and meticulous with my furniture. He took his time and is an asset to Zerorez. The product was incredible in getting my carpet clean since it has been years since you were here last. Yes I am embarrassed that it has been so long. I will not wait this long again as long as I can have Vincent my next time.

Thank you Zerorez for taking such good care of my carpet and home. You are the best. I love the citrus sent; nice smell. :)

Report a concern   January 30, 2023 — Rated 0 out of 10 by L.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was given a quote of $450 over the phone and had compared this with another company I had used in the past that had quoted me $500. I decided to go with y'all as a friend had recommended you to me, and the quote was slightly less expensive. When the technician arrived, he added several fees that I was not aware of that ultimately made the final total $650! $200 more than what I was quoted. And there were no stains that needed addressing! I've had my carpets cleaned numerous times with another company and I have never had that amount of fees added to a quote. I was very disappointed.

Report a concern   January 29, 2023 — Rated 5 out of 10 by K.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had to go back after the cleaning was done to clean stains in the carpet.

We just moved into the space and no furniture was in either bedroom, the hallway, nor near/on the stairs. There were stains on the carpet from dust/debris that the previous owners didn’t clean and I was hopeful zerorez would have been able to clean it better than us. There were doors in the main hallway that needed to have dust lines vacuumed over as well as closet floors.

Partial payment of services refunded would be appreciated. I’ve had to vacuum and carpet wash multiple times to try removing dust stains in corners, along stairs edges, and under doors.

I used zerorez for our air duct cleaning as well - that service was much better than the carpet cleaning. I’d recommend other to rent a vac from Home Depot clean their own carpets before I recommend zerorez for the task.

Report a concern   January 29, 2023 — Rated 10 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was great! He really did a great job cleaning our carpet and tiles. He pointed out trouble areas and was very careful not damaging any of the furniture...fantastic job!

Report a concern   January 29, 2023 — Rated 10 out of 10 by Linda Lombardo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was recommended to use Zero Rez by my neighbor who was very pleased with the service she received. I am also very happy that our service man Bobby J. came on time, and was very friendly, and did a great job. My carpet looks like new again! Thank you so much! I will use your service in the future.

Report a concern   January 29, 2023 — Rated 10 out of 10 by Jonnie England Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent communication. Fast and thorough service.

Report a concern   January 29, 2023 — Rated 10 out of 10 by D.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and efficient in doing the work.

Report a concern   January 29, 2023 — Rated 0 out of 10 by S.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Couch cushions look striped for clean and not clean. Will call the office in the morning

Report a concern   January 29, 2023 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got us on the schedule fast & got the grease out of our carpet. Thank goodness cause we’re in a rental house. Only thing negative was the estimate I was quoted was low by about $80.00.

Report a concern   January 29, 2023 — Rated 10 out of 10 by Cynthia Adkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courtesy, good service, on time, and great communication

Report a concern   January 29, 2023 — Rated 10 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That you do not use soaps.

Report a concern   January 28, 2023 — Rated 10 out of 10 by Julia Weigl Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service people, carpet is cleaner than other methods, and does not stretch like others.

Report a concern   January 28, 2023 — Rated 8 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

N/A

Report a concern   January 28, 2023 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service!! Randy the technician was AWESOME!! Mitzee the front office staff was very professional and helpful!! I would highly recommend!! Great job!! Thank you!!

Report a concern   January 28, 2023 — Rated 10 out of 10 by Allison Buck Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Buck was awesome! So kind and did a great job in every room. Fast & easy service. We’ll definitely use y’all again and happy to recommend to everyone!
Thank you,
Allie

Report a concern   January 28, 2023 — Rated 10 out of 10 by G.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always do a great a job!

Report a concern   January 28, 2023 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism

Report a concern   January 28, 2023 — Rated 9 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was awesome, a 10 here.
I do still have a pet odor in one room. Although much better than it was. And I wonder if one of the urine stains from the dog just rises up after the clean. No dogs are allowed now in the carpeted areas, we keep the doors shut.
It needs service.

Report a concern   January 28, 2023 — Rated 10 out of 10 by M.A.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable friendly techs and great results.

Report a concern   January 27, 2023 — Rated 10 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Natural. No chemicals. Good cleaning

Report a concern   January 27, 2023 — Rated 10 out of 10 by S.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpets. Nice service people

Report a concern   January 27, 2023 — Rated 8 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

I would expect the agent to spend some more time instead of rushing to finish up the job. He hardly spent 5 minutes to clean the stairs and that is the most expensive bill out of all as they are charged as 2 rooms.

Report a concern   January 27, 2023 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We've had 2 different gentlemen come into our house and both have been perfect
gentlemen and both explain their procedures and their work was fast and efficient.
Thank you Zerorez!!!!!

Report a concern   January 27, 2023 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good Clean Job and Professional Cleaner named Kevin.

Report a concern   January 27, 2023 — Rated 10 out of 10 by T.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was incredibly friendly and efficient. He finished the floors quicker than expected, and they came out looking exceptional. Great job!

Report a concern   January 27, 2023 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks great. They did a great job

Report a concern   January 27, 2023 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Made my sofa look new again!


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