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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech was very informative and a hard worker.
Technician was on time, knowledgeable and polite.
My carpets alway come out clean and pristine. You do an awesome job, you're always on time, and you aim to please.
Your technician that serviced our office at 2250 FM 51, Suite 900 Decatur Texas 76234 was awesome. Very nice job in cleaning all areas of our office.
Our carpet is very clean now! The technician was very polite and he did a fantastic job cleaning our carpets. This is my third time to use Zerorez and we have been happy with the results every time.
Clean air! The guy that did are duct work was so nice!
Our technician was awesome! He did a great job on our carpet and 2 accent chairs. He made sure to go over all options and cost. He was able to remove the stains on the carpet and they look and smell like new. We’ve used Zerorez for about 3 years now and will continue to only use your services. We look forward to having you guys out again soon to clean the air ducts. I’m hoping we can get him back to our house again. He was very friendly and personable. We’ve continued to have great service through Zerorez & thankful to have come across your services.
Carpet cleaning tile cleaning
Knowledgeable technicians
Zerorez did an amazing job cleaning my carpet! Our technician removed stains I thought would never come out. Everything looks great and I am a happy customer.
Great job. He was very friendly and worked hard. The gentleman also gave me good advice at how to keep my grout cleaner.
Efficient service and carpets look great....fresh.
Did a great job.
We were left with a stain at the bottom of our staircase where the tech sat his hose down. It saturated the carpet with the dirty water. It wasn’t noticed until the tech left. We put a bunch of towels on it over night and stepped on it to soak the water up. Our white towel soaked up brown water. When we sent pictures and reached out to the company to ask them to come clean that one spot, we were told there wasn’t proof it was the fault of the company or tech. That the cleaning “pulled out an old stain”. Nearly $400 for my carpet to look just like it did before (because apparently all the stains were too hard to get out) and a new stain that I’m going to try to get out on my own with my home carpet steamer and some Resolve. Waste of time and money. Only reason I didn’t give a zero was because we’ve used your company before and had no issues. Not sure what happened this time.
Great job and service.
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Great customer service
The technician was very good. Rodrigo was very thorough and efficient. He cleaned up after himself. Showed me pics of the before and after dryer vent cleaning.
Service, friendly personnel, great job in cleaning the carpets. Been a customer for years.
Fast and economical!
The technician was professional - I so appreciate that in workers!
Great customer service and very professional
I love that my technician was a true professional. The system that they used to clean my carpets was fantastic and it dried very quickly. They don’t use soaps and detergents when they clean so my carpet stays cleaner longer because there’s not any residue left to attract more soil. From the booking to the actual service is fantastic!
Everything, they always anwer my text they are always on time the floor is never soak and wet when I get home, I just love everything about them.
We have damage to the bathroom door that will require it to be sanded and repainted. We emailed customer service and attached photos and have gotten no response. Yes, the carpet is clean, but a "we're so sorry" would have gone a long way. We've used Zerorez twice in the past but will not be using them again.
Courteous, knowledgeable, friendly technician who explained options. He cleaned the carpet quickly and thoroughly.
Making appointment was easy and they came at the time they said they would. I didnt take as long as I thought it would. The carpets look nice.
The gentleman that performed the work was very polite and explained things very well.
Professionalism, prompt and price were all excellent!
I would like for the next tech to walk me through the area and point out any issues before starting the cleaning like the young gentleman did before today's appointment. The lady who came was polite but didn't discuss any areas of issue until the cleaning process was over. I was able to treat the area myself to get it finally cleaned.
The carpet cleaning and duct cleaning were very thorough and good. The technicians were very competent and knowledgeable. Our house feels and smells so fresh. The dusty smell is gone. Thank you, ZeroRez!