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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Online scheduling, courtesy of technicians, quality of work
My carpets never looked so great! Look new. Tech was professional and nice!
The technician was very courteous and offered other cleaning options, but never pressured me to get them. He did a thorough and complete job. I would recommend Zerorez and will use them for future needs.
Our technician was unbelievable. Very pleasant and did a Great job! Thank you!
The customer service team is really great, as are the technicians. My carpets always look great after they've been to my home.
Overall good job. Tech asked us about a deodorizer, we agreed but did not know it was going to add $180 to the overall bill. We should have asked if there was a charge but with an upcharge of that amount, I would have expected acknowledgement of the per room cost. We almost felt duped with that surprise and pushed back but with no result.
Once again a very good job. The technician was great.
ZeroRez destroyed my carpet by using a counterrotating brush that damaged the weave and fibers of the carpet in the three places where there was a pet stain that needed to be removed. They refuse to take responsibility for this damage after they initially said they would "make it right". I will never use this company ever again and would like everyone to know who may consider using them that they are not a responsible company when their people refuse to address a wrong they have caused on a job.
Always do a great job. Very professional and courteous.
Carpet looks great.
The technician was on time and was SUPER professional, helpful, kind, and informative.
Zerorez did a fantastic job cleaning my carpets and tile. The tile grout is white and clean again. It makes me feel so happy to see clean floors! The nice man who did the job worked hard to do his job and he was very professional about his work. Thank you Zeroez for making my home sparkle!
Excellent techician - Keith
I believe was his name. Great job. -GF
Martin was very attentive and professional. I was beyond satisfied with the service he provided.
All great!
My technician was very nice and friendly. My carpets look great!
We have used ZeroRez on many occasions and they always do a great job on the carpets. The techs are courteous and dedicated to making our carpets look great.
Tech was great.
It’s water based, efficient, and quick.
Carpets look fantastic.
Our technician was awesome. So professional, helpful and thorough answering questions. He also took great care with our house making sure no water was left on floors.
They were fast. My rugs look like new again.
Thorough technician
The tech was awesome. I will request him again
Luis, my tech, was great!
Good service. Good value.
Divulge the added fees in website’s price estimates. Don’t invite tip with checkout. Otherwise pleased with this service.
Friendly staff, CJ was professional and completed job on time and carpets were clean and superb
All good.
I’m prices a little steep
Buddy, out technician, was very friendly and professional. He helped us move things and took great care to not damage anything. While we had a few issues with the high traffic areas, ZEROREZ was great to take care of it.
Best service and experience with carpet cleaning ever!!