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based on 83366 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
showed up on time, effective product, no odor left behind, friendly and talented associates
clean - easy and fast
The gentleman who came out, Casey, was extremely professional and very courteous. The pricing was also good.
My carpets actually come clean and aren't soggy for days! Your staff is knowledgable and polite. Thank you!
Service staff of Ben and Jay were outstanding. Explained everything as they went and did a fantastic job on good carpet that had not been cleaned in 10 years. Carpets look like new. Very pleased with the service team, they are the best. Not so pleased with the billing team, although I had an Eversave certificate for 3 rooms of cleaning for $60, they still wanted to charge me the $60 that I had already paid to Eversave. You need to train your teams on how to handle these certificates if you ever want to continue using them.
My service tech was very knowledgeable about products and was very friendly. My carpet turned out so nice and clean, I will use them again and recommend them highly.
Your staff is very friendly and helpful. The product is as advertised. Got out a really ugly pet stain!
My only reservation is that the pricing is quite a bit higher than other companies and I could not see much difference in the final outcome.
no soapy residue, good customer service and dried within hours.
Service was excellent; technician was on time, neat, careful, and polite. There were several stains that he simply could not remove, but we figured they were long-shots anyway.
This is the second time I have used Zerorez. Fist time was 2 years ago. It was great. This last time he spent about 30 minutes on three rooms and I was not at all happy with how it looked. There were still dirt spots.
on time and honest.....First time my carpet is clean this is best one Than the other Companies....Thanks Alot.
IN ALL HONESTY IT WAS THE TECHNICIAN WHO WAS NOT ONLY FRIENDLY HE WAS CONFIDENT IN HIS WORK AND QUICK TO GET THE SERVICES DONE. HE DID NOT STOP UNTIL A BAD STAIN WAS REMOVED. I WOULD LIKE TO SEE HIM BACK HERE IN THE FUTURE
Prompt service, thorough cleaning, my carpets never looked better!
The service personnel are professional and helpful. They really go the
extra mile!
I only use Zerorez after I saw how they clean.
so far so good
Fresh, clean, my carpet looks and feels like brand new.
Thank you
Carpet feels good under my feet.
My carpets look wonderful-- Great Job!!!!
I like the effectiveness of the process and technicians. My carpets are clean and the people are friendly & informative. The price seems to be good also.
Excellent results
The urine smell came back and some of the spots. The smell is worse than before. We spent over $500 and don't feel like it was worth it at all. The technician said there was no guarantee, but thought it would be 98% better.
The technician arrived on time and seemed to have cleaned the carpet well.
Every thing that has been done so far IE. ducts, carpet, are cleaner than they have been in a decade. The 1950's house now smells like a 2011
You take the time to do the job right
Friedly srvice and good work.
Jeff and Joe were FABULOUS at explaining how Zerorez works. They were careful around my furniture and walls and curious lil girls too. I REALLY appreciate customer service like that!
No chemicals & always gets the spots out.
In front of my couch still looks dirty
I like the fact that the work is always done promptly. The person is always pleasant. The only thing is that last time when we had our living room rug cleaned there was a spot that came up after it dried. We called ZEROREZ to have them know this and we never got a return call.
My quote was 99.00 on the phone and I ended up writing a check for 358.72 because the young man who came out convinced me it would make a huge difference. My carpets not only do not look new as Jody Dean advertises on your behalf, they look like they were done with my cheap home carpet cleaning machine. I feel totally taken. I put my remarks on Facebook and heard from others that "yes, zero rez sucks". If I had the time I would pursue getting a refund. I will never use Zerorez again and will tell everyone I know not to use them either.