What our clients think of us!

After three prior incredible visits, this last weeks' visit was a huge disappointment and cost more than any previous visits. I have pet stains, which I have had previously, and obviously they have never come out completely, but this time was a huge disappointment.
I also had other stains that were are totally clean.
In addition, after being told that it would take approximately four hours to dry, it was well over 24 hrs. later that the "extra" spot cleanings were dry.
Not sure how either that the price was so substantially higher than before. Anyway, I'm afraid that I couldn't recommend Zerorez.

Appointment was on-time, service very professional.
It was disappointing that the day AFTER my service I heard a radio ad for a "special" that was better than the fee offered to me. Obviously, the company knew that there was going to be that special (4 rooms for $99 and I was offered 3 rooms for $99 and each additional room at $50) and I feel it should have been offered to me as a new customer. What a great marketing tool it would have been to say...hey, I know you signed up at 3/$99 but tomorrow we are starting a new special and we'd like to offer this to you. That was irritating. It makes me feel the company is more about the dollar than customer satisfaction.

Actual cleaning is great. Scheduling and up-selling are just really bad.

Let me of smaller time window when I book the visit.

Very professional, knowledgeable, punctual, and need!!! Cannot beat the pricing for a job that is well done w/o cutting corners.

I was quoted 4 rooms for $99 but was charged 3 rooms for $99 plus one. Not good. Been hearing campaign on the radio for weeks, was quoted the same over the phone. when they got to my house they changed the quote. was quoted $142, paid $214. Carpets looks good but feel "had".

Don't have your scheduling so full and tight that when you give a 'window' of 4:00 to 6:30 to a customer (appt. made two weeks previously) that the technician is so jammed with jobs that he doesn't show up until almost 7:00. And when that happens, please don't offer to reschedule after the customer has house and furniture ready for the cleaning, not to mention having wasted her valuable time. Be accurate with your time slots or make the necessary adjustments in a hurry, especially when it's the last job of the day!

No one at any time mentioned there was a fuel charge. I don't do business with anybody with such sneaky practices.

Also $60 bucks for a few quirts of perfume for pet stains? Really? When the guy offered it I said no thanks it's a marketing gimmick that you guys 100% profit on. He then gave me this sales pitch how this is different,a chemical blah blah blah. Well it was exactly what I thought it would be. He walked in with a sprayer that had a strong smell of 'purdy it up and disquise what I'm spraying it on.

You will not get my business again. $180 dollars for 2 partial rooms. That is by far the biggest rip off I've ever received by any carpet cleaner.

I will share my story with anyone within earshot/facebook shot/email, etc etc etc!

Yes please post my comments online!

I love the service and the fact that my carpet seems to stay clean longer. They are always successful at getting out tough stains.

Joe the technician was very professional and informative. The product was everything it was advertised to be. At the end of the process my carpets were clean and smelled good.

quick, courteous, immediate results

I liked that you came in professionally and did the job quickly but thoroughly. I also like the fact that my carpets looked better than they have in years. They looked, smelled and felt clean. I am totally happy with our product and services.

The products do what they are manufctured to do and this is obtained by your employees, like Phillip Stevens, making the procedure work as advertized. We want him to do our carpet again when it needs t be cleaned in the future. He is very professional in his work and very cordial to the customer. And, he explains what work has to be done and how he will do the work.

WAS DISAPPOINTED MY COFFEE STAINS COULD NOT BE REMOVED. OTHER THAN THAT, I WAS PLEASED.

No chemicals

The staff was nice. The carpet dried quick and looked new

My carpet looks and feels like brand new. It had some old stains but they are completely gone. Ceramic tile cleaning got stains out of the grout, really surprised me. Technician was great in explaining how services worked.

How quick Tony cleaned the carpet and how clean the carpet still is a week later. No smell and how quickly it dried.

The work was completed in a timely manner & dried very fast so that it could be walked on very soon after completed. The house smelled so nice and clean.

Fresh and prompt

The carpets are so clean, high-traffic areas too! This is our 3rd time to use Zerorez. The carpet looks great and smells clean. Brad was super and very efficient with his time!

I like the end result of a fresher cleaner carpet and the technicians are always very professional and knowledgeable about the service they are providing.

Quality of the product and the employees

All spots were gone...and there were a lot. Thanks.

Through job.

I was at work while my husband was there the day that our carpet was cleaned. I must say that once I returned home from work, I was very impressed that my carpet looked so refreshed and clean especially after having our 3yr old reek havoc on it. We will definitely reach out to you for our needs in the future. I would highly recommend your services to anyone. Thank you!

clean, green fast drying.

The technition was wonderful and the carpet appeared very clean. He was on time and finished quickly and carefully. It just seemed a little too expensive.

You showed up at the time you scheduled, did a really good job, and did not try to sell extras. I am eager to see if the spots you removed really do not return.

I love the fact that there were no chemicals used and the technician was in and out in under an hour, he just took care of business!