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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional, on time and removed all stains from our carpet. I also like that Zerorez does not use chemicals to clean carpets which means no residue left to trap dirt later. Nice job!
The worker who came to our house was kind, polite, hard working and answered our questions. We are very pleased with the job he did.
The price, everythime a cleaning service comes out no matter if it'stanaely steamer, eagle services you are nickle and dimed. I order on line with the discount my bill was around $1300 after the tech came and and made his recommendation, the bill was over $2300 with the dicount I paid $1997. Its a bait and switch with carpert cleaner services. The technician had an attitude when I asked him to put the sectional back together, his response, I'm not good at that and always have trouble, then he shouldnt have pulled it part. I was referred by a friend because I thought stanely steamer took advanage of the situation. The technician also stated that I had pets, when I tolkd him I had not, he recommend the pet services. I told him I was going to get a dog, he stated that because of the pet urine in the rug the other dog would have issues. I opted for the recommendations because I have the money, but it's a scam to nickle and dime you.
free from chemicals, great service, easy to schedule
Very good work and a good price
I’ve used Zerorez for about 10 years or more and have always had good service and quality cleaning
The gentleman who did the carpets did a wonderful job but the company itself does very poorly with communication. They told us they had to reschedule our visit during the timeframe we had to another day two days afterwards when we already had all the furniture moved. I got angry and after talking to a supervisor the next day we got the carpets done but I was extremely mad because my husband is 81 and had to sleep in a sleeping bag on the floor. I will not use them again.
The people are great! Answered all of my questions.. Carpet looks and smells so much better. Have used multiple times
There was an issue with first clean, quickly responded and resolved the issue to my complete satisfaction
No chemical clean
Great specials
Great service and very friendly service tech who knew what he was doing!
I wasn’t happy bout being upsold, but the images they took to show how dirty it was was helpful
Very clean , no residue!!!
The carpet was very very wet when Jose left. My hall tiles at the back were also left with standing puddles. It was supposed to be dry in 4-6 hours. I put all my ceiling fans on and 8 other fans blowing at the carpet for over 24 hours but even last night when I stretched out my back by laying on the floor I felt dampness. How long does drying really take? Will I have mildew on the spots where I finally put my furniture back? Who knows???
Love the air duct cleaning and carpet cleaning. It would be good to advise customers that duct cleaning requires access to 220V (like your dryer outlet).
Great experience, carpet looks and smile Amazing.
Thanks
Alberto
Alberto was terrific. He arrived and got right to work. It was mid afternoon but he worked hard and was finished in about an hour. He did a great job and was very pleasant to work with.
Service technician was excellent! He was very respectful of our home & did a thorough, efficient job of cleaning carpet, tile & upholstery. Thanks!
The team made a great job, quick and professional.
Good cleaning. Professional technician.
What I do not like is the two extra add on charges after the work was completed. It was about $30.00 above the shared cost. These charges should be shared ahead of time. It makes for a very distasteful process. It lowers the business to a second class group. I would strongly recommend against continuing this policy.
Zerorez did an amazing job cleaning and disinfecting our air ducts and entire HVAC system. We have had allergies and have heard about the great difference this will make in air quality inside our home. Raphael, our Technician, did an amazing job. He was punctual, polite and did a great job explaining the treatment and work prior to beginning. We were very happy with his customer service. He answered all our questions and we look forward to having our carpets cleaned by you also. Thank you Zerorez!
Quick, efficient and techs are very knowledgeable. Ceasar helped us with our carpet cleaning and explained the complete process that goes into it. He accommodated all our requests with ease and did an exceptionable job. Highly recommend Zerorez for their cleaning and maintenance services.
I'm very happy with the services.
Options to treat different things
The carpets look great and the technician was professional and courteous.
The product and the service was Amazing. The young man came in and explained everything to me, then went right to work. It took him no time at all! He was very professional and efficient, which made everything go smooth. I will definitely be calling them back at the same time next year...
Service sent smooth and the carpet looks great. The tech was also great. Good Job
Our technician Fred was amazing. Courteous, professional and thorough. He explained all of our options available with no high pressure sales pitch. He did an outstanding job and left our carpets looking brand new and smelling fabulous!
The service guys were very informative.