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based on 83888 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is very helpful
The guys were efficient and did a great job. They answered every question I had and took time to explain how their process works. I would highly recommend.
Good price!! Jordan was our tech and he was on time, professional and did an overall nice job!
Bert did a great job.
Punctual, good value, fast but thorough, good communication.
I really appreciated the represented you sent. He was polite and professional. I felt positive about the cleaning because of water only. My only comment is more water removed from the carpet would have been a positive. And the rep suggested vacuuming - and that is a must. So much dust was removed with the first vacuuming after the carpet was cleaned. The tile was beautiful. I took an old towel to dry left behind water and it made me realize how much I need the tile cleaned by a professional. I don't always feel comfortable with strangers coming into my home, even though I want their help. But your young man would have made you proud.
I like the fact that you clean without chemicals, and the end result is fantastic. The cleaning crew is efficient and well-trained and respectful of the walls, floors and objects in the home. I won't use any other cleaning company.
The technician was on time, thorough and courteous. Carpets look great!
Good, very good.
We have had Zero Rez out to do our carpet & tile a few times & we have always been pleased with their work. Thry are efficient & do a great job.
Arnell did the service this time. He was kind, polite, friendly, efficient, & did a great job. Will schedule their service again.
Your service techs were great. Thanks
Very professional and friendly.
Not as thorough as I was hoping in two rooms. Cost for a stand alone rug was $160. I declined because the rug didn’t even cost that much. So not a value at all.
Excellent results and quality for the price
No heavy cleaner smells
Our technician Tristan, was on time, very efficient, helpful and friendly! We will definitely use Zerorez again in the future!
The technician didn’t try very hard to put extra effort into getting all the stains out.
It was quick and easy, and the technician was very personable and knowledgeable.
The technician did an excellent job on a carpet that looked like it needed to be replaced, but it looks Great. I am very satisfied with the quality of service.
I was very satisfied with my cleaning.
Amazing!
I like that you don't use detergents that leave residue behind. I like that you use a scrubber to loosen the dirt before using.the water wand. Setting up cones in specific places to protect my walls from the hose is very thoughtful. I also liked how there was a "window" in the hose so I could see the color of the water being sucked out of the carpet.
Our service provider, Rafael, was very friendly and did a great job. He explained everything and made us feel comfortabe about selecting Zerorez to clean our carpet.
Our technician, Kevin was excellent!!! He was very thorough, did an excellent job, and was very knowledgable.
Quick and efficient! Carpets look / small great and customer service was excellent!
Arrived 3hours ahead of schedule and I could not stay and move chairs out of the way
Carpets should have been vacuumed before but we did not
My technician was very courteous and informative. He did a good job getting my carpets cleaned .
Good results and decent pricing on carpet cleaning. Knowledgeable and courteous employees. Excellent customer service via phone.
I would like a refund for the “protective” coating the technician convinced me to purchase for $80. After cleaning (very satisfied with the cleaning), he brought in a spray bottle of filled with “white stuff” and squirted the carpet a few times. NO WAY his application process reached more than half of the carpet. I should have said something, but I was so shocked. Then, during payment, you offer the opportunity to “tip” the technician. I’ve never been asked to tip a carpet cleaner before. Needless to say, I did not tip him! I was very pleased with the cleaning, but NOT with the application of the protective coating.
We have used you for several cleanings. Always easy to make an appointment. On time and always great service. Raphael was tremendous! Very professional and great suggestions.