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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like how fast and professional the tech's are, and the value of the service.
Technician was polite and professional, however I felt like he didn't spend enough time for the job. Showed up and gone in 45 minutes. Have used Zero Rez several times for the same service, and never had anyone in as big of a rush as this time. Other tech's seemed a little more focused on getting it done right, and were not rushed. Might be wrong, but it seems like it would be the same as when I vacuum. I can run my vacuum cleaner over my whole house in 15 minutes, but I seem to pick up a lot more dirt when I slow down and give the vacuum cleaner more time to do it's job.
Always on time
Consultation with technician
Friendly and professional service
Great prices
Easy & quality job
Send the person I requested or let me know in advance that person couldn’t be scheduled. I would have rescheduled.
Diamond was great!
On time
Very good job
Friendly and polite technician. Explained what he was going to do and reviewed his work after
Carpet looked new. Pet stains removed. Odors gone. Fast and friendly tech. Would have this tech return again! Loved these guys!
Rafael was fantastic!
Very detailed and knowledgeable tech. Really took the time to make sure everything was done correctly.
Technician at my house was great, no complaints. However, my estimate over the phone was not completed properly. The estimate undercharged a sectional and left one sectional completely out even though we discussed at length the items I had. I ended up paying $200 more than quoted.
I have had Zerorez clean both carpets and floor tiles in the last couple of months. The carpet cleaning went well and the technician did a good job. The floor tile cleaning has not been as good an experience.
On the tile -- The tile was in very bad condition and now it looks much better. However, there were a number of spots where the work was inferior. I called and asked for the technician to return to fix the problems. He came on last Friday (5/12) and I had tagged about a dozen spots that I thought needed attention. He indicated he understood my concerns and said another coating of sealant would solve the problems. He recoated the floor and most of it looks better, but several of the items I had tagged were not fixed. For example, the recoating didn't fix the streaking in the original coat. Also, he only added another coat to a portion of the tile, so parts of it are significantly glossier than other areas.
Bottom line -- I can live with the floor the way it is. But frankly, every time I see those streaks and the uneven shine on the floor I'll remember it. I paid more than $1300 for this work and it's a bit of a disappointment. I don't care to have this service technician return again.
Did a great job, but to pricey.
Efficient, friendly, and a price that anyone can afford!!!!! Also, your carpet will look brand new and smell clean and fresh!!!! I'll NEVER use another carpet service!!!
Prompt, courteous, considerate, and thorough. Will use again.
Quality and professionalism
Great customer service!The service rep did a great job
My carpet did not get very clean. The technician was very nice but I spent most of this morning scrubbing the spots he missed.
Great work. Cleaned to look just like new. Gave us at least 5 more years on the couch and carpet. Thank you.
Ricardo was incredibly friendly, knowledgeable and professional! He did a great job assessing the condition of the ductwork, explaining the process, and cleaning everything. He also made us aware of a fire hazard…our dryer’s vent was full of laundry lint, so had that cleaned as well. After the process was completed, the air in our home just seemed fresher! I definitely intend on investing in our family’s health by investing in this service every few years as recommended! Thank you Ricardo & Zerorez!
Always prompt and professional. Quality outcome. Been a customer for many years.
Professional. Cleaning was evident. No strong odors.
You can start by doing what you say you’re going to do. We paid a lot of money and our carpet smells worse than it did before you came. It’s unbearable and now it’s going to be several days before you can come out and fix it. So now I’m inconvenienced, with a terrible smell, for days after paying you over $1000 to clean my carpet. I didn’t pay that much to have it smell worse.
Integrity, flexibility, and professionalism.
The service cleaner was courteous and professional. He took time to politely answer all my questions.
More deal with the price
I have always had a great experience and excellent results until this time. This visit the carpets were left so wet they were soggy. I called hours later and the same techs were sent back but when they left the carpet dried to a flaky white color completely different color in some areas. I had to go back and use my household carpet cleaner to remove soapy, white residue from the carpets. Serious issues and not “zero residue”
I actually think my Monty should be refunded at this pinnt
Good communication about delayed arrival, fast but thorough cleaning job
Our old carpets look really good again!
I'd like for service representatives to provide more information. For example the service rep didn't informed me of extra costs associated with over size rooms, fortunately the carpet cleaning people gave me this infromation before begining to calen the carpets.
On the other side of the coin the cleaning techs did an awsome job and my carpet now looks great. They were very knowledgeable, courteous, informative and oustnding professionals.
I'd like also to get the rangers game, I haven't received them yet and the game is for Monday 5/15.
Mostly your people. Everyone I spoke with was friendly, helpful and courteous. The tech who serviced my house, Tristan, was great. He helped me move furniture, answer questions and was fast and efficient.