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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our service tech did a great job!
We are very pleased!
Tristan was courteous and thorough! He arrived on time, and did an excellent job on our carpets. This is my second time to use Zerorez, and I highly recommend them!
I just love your service, very professional and dependable. Your tech are always kind. I highly recommend Zerorez to all my family and friends.
The technician changes both of my thermostats without our knowledge or consent. Very disappointed that he would come into our home and control the air conditioning.
Timely arrival and great customer service.
Whoever came out, was extremely polite and professional. He did above and beyond an exceptional job
Fast, friendly, efficient, and great price. The tech was excellent!
Cleaned stains and stairs didn't show wear from dirt
Our carpets look amazing!
Our technician was knowledgeable, speedy and friendly!
Tech is on time. He was very professional. Did s great job
The results was amazing. Instantly you can see the difference in the carpet. The service did not take long. The technician explained all the details on maintaining the carpet.
Thank you so much.
Yes the staff was great very professional and it did an amazing job
Horrible service. The tech showed up at the very last minute of appointment time, then stated he had a full truck and could he use mine or my neighbors sewer line to dump. Extremely unprofessional. He the proceeded to try to tell me that a carpet that had a few light stains would only get worse with the cleaning unless I paid $75 per spot to clean them. The entire reason I scheduled a carpet cleaning was to remove light stains (think one level darker than carpet... not a big brown or black stain at all). After cleaning my couch, the DRY baking soda I put on it to freshen it wasn't even vacuumed up.
Horrible horrible, misleading service with a person that was not honest. I will not recommend your service and unless someone contacts me regarding some type of refund I will ensure that I let all friends, neighbors and social media know NOT to utilize this lack of service.
Technician was very helpful abs friendly
Pet deorderizer
My experience with Zerorez has been wonderful! They came to clean my carpet & 3 pieces of furniture. Making the appt was easy. Since I am a repeat customer, they had my information already. I spoke to 1 person & didn't have to bounce between representatives & repeating my requests Your technician evaluated our needs & did a wonderful job!! My house looked fabulous & it still does! I appreciated his checkin-in with me so I knew when he was arriving. I thought that it was a big job for one guy. But he worked very hard and finished in a couple of hrs!! The furniture looks like new! It feels and smells wonderful!! And I know that there is 0 residue left on my carpet! I appreciate Zeroz. They provide a great service with courtesy & professionalism! I would have appreciated a phone bid closer to the actual cost. But our technician found a way for us to get a great deal!! I highly recommend Zerorez to everyone! Thanks!
He arrived on time, explained exactly what he was going to do and had me check things along the way. The smell was pleasant. Good job!
Mario was incredibly helpful. He was timely, communicative, knowledgeable, kind and informative. I would definitely use zerorez again!
Great customer service! The products used to clean the carpet is vey good.
It was a good experience.
$99 special plus fees, taxes and additional spots fees ended up be over $220. Just heads up.
I’ve used them 3 times in row. I will use them again.
The first appointment I made was cancelled by the tech 30 minutes before his expected arrival time.
you need to come back and fix the problem!
Jacob was great. Did a great job. Thank you!
He did a great job on my carpet and customer service side of him was impeccable
The service technician, Evan, did an outstanding job and was professional and efficient. I have no negative comments regarding him.
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Here was my experience with people answering phones and calling customers for Zerorez.
5/17/23 I spoke to your rep via phone and set up a firm appointment for 5/24/23, between 8-5pm. There was never any mention of anything other than a firm appt. time.
She assured me that someone would call 1-2 days prior to the appointment to provide a more narrow time window to expect them. No call was received. Finally, on 5/23/23 at 3pm, I contacted a Zerorez representative to get a firm time window. I was told my appointment was on "STANDBY" and someone would call on 5/24/23 to let me know "IF" my home would be serviced that day. In the meantime, I received an email indicating that your company would be there on 5/24/23. I clearly stated to your representative via telephone that I would not do further business with your company if they did not show up as advertised. Eventually, I received a window of 1-3pm on 5/24 to expect a technician. This all took up my time, required multiple calls and left me with a bad impression of your method of scheduling and service.
The cleaner had a tough job before him to clean pet spots from a new puppy and our carpet is about 10+ years old. But after the cleaning process, our carpet looks, smell and feels great after he did the steam cleaning. He did not disappoint! Thank you Zerorez for a great product and excellent team!
Service was great. William did a great job. He is one of the best Service man I have ever.
Speedy and courteous. Easy to work with