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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like fact that only using water and no harsh chemicals.
Your rep was very professional and friendly
The person cleaned rooms great. Arrived on time and very courteous.
No chemicals. Front office does job well. And the man who came out to do the work was excellent. All good.
He did a good job! Got spots out that had been there for a while and another carpet cleaner was unable to get out.
The technician broke my baby gate and didn’t even say anything. He literally broke the hinge and ripped it out of the wall. I understand accidents happen but the fact he didn’t say anything is what upsets me. I reached out to zero res and spoke with the claims manager, Susana, who assured me she was going to refund me the cost to fix the gate which was around $90. I provided invoice from the company that installed it for repair. This was an expensive gate, not a DIY install job. I was also promised a handyman who worked for zero res would be calling me to fix my wall, as the technician damaged it during cleaning and it broke the Sheetrock down to the metal! I have followed up several times via email and I still have not received a check for the damages nor have I heard from the handyman and it’s now been five weeks. Unacceptable.
Tech was very nice and very good.
I love the professional that each of the technicians have shown.
I have not been disappinted in the way my carpet look after cleaned by Zerorez.
This is the only company that I have used for several years for carpet cleaning. I trust their service.
Always reliable.
Excellent product and even better customer service!
Hi
Please contact me at Phone number removed
I like to share the pictures I took after the work done.
Your Silver Air duct Cleaning Package - Vents , returns , plenum box , coils
& fan motor.
He didn't clean any vents / returns or fan motor. He only did partial Plenum box and not a good job on coils.
He only went to attic with his machine only vacuumed from the top partially.
I am very disappointed and planning to make a formal complaint.
I am a retired engineer with 42 years of construction experience and 16 years of professional inspector.
Name removed Phone number removed
Great job and very friendly!
ZeroRez does a great job with my carpets, they offer a pet treatment which is especially beneficial since I have 3 cats, and the carpets always feel fresh afterwards. I have used ZeroRez in the past and had no issues, however this time, I had an appointment scheduled for Saturday, received two confirmation calls, but when the day came, towards the end of my time slot window I received a call saying they would not be able to make it. This was upsetting, because I am 36 weeks pregnant and my husband had to take time off from work to be able to help me move furniture and I had cleaned the whole house in preparation. When I told them that this was an issue, they said they would check with dispatch and see if it would still be possible to show up, but maybe late. When I did not hear anything back for a while, I called back, and spoke with a different representative who promised me they would still be arriving. Then I finally got a call back from the original rep who said there is no way they would be able to make it, and offered no resolution or compensation for the inconvenience. I called back a couple of days later to explain the situation and how disappointing it was, and they did right their wrong and provided the service complimentary. Ultimately, I am happy they eventually did offer a resolution and did a great job. But that is why I am providing 7 stars instead of 10.
My carpet look great and the tech was very nice
Very reasonably priced and excellent service
The employee treated our carpet like it was his mom's.
Promptness of response and quality service.
I like the fact that there is no odor and our carpets were cleaned extremely well!
Your technicians have always been professional and helpful. I highly recommend your your company!
They are a honorable company and make sure you are always happy with their work!
Absolutely amazing!!!! have used Zerorez several times now, for carpet, tile, and upholstery services. I will never use another company ever!! The results are fantastic and being a pet owner I can rest easy knowing no harsh chemicals are being used. Additionally, every technician has been extremely professional, and very friendly!!
Extremely professional and my floors llom AH-MAZING!
I am very pleased with the advice that I got from Zerorex! Caesar was very efficient and knowledgeable, he explained everything to me. After completing his work, I can say he did a great job! The carpet looked great and smelled wonderful! Thank you for everything, you definitely get an A+ from me!
They did awesome and explained everything as they worked through
Carpet looks great on first day however as the days go on it’s back to normal
customer service and technition
Hard working technician.
Fast … even showed up early, answered my questions
The modern furniture is beautiful
Stop all the add on fees
Keep your appointments. They changed me to the next day so I had to leave all of our furniture tucked away and we had to sit on the floor.