Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 25, 2023 — Rated 5 out of 10 by C.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The techs were great. Very expensive to have done very often. Plus there are two big spots that has already reappeared. very disappointed.

Report a concern   May 24, 2023 — Rated 9 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Work was done fast and really good. I wish the carpet could dry faster.

Report a concern   May 24, 2023 — Rated 5 out of 10 by T.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My bedroom floor is still wet right at the entry. We are having to mop it up so I don’t slip on the hard floor as we exit the bedroom.

Report a concern   May 24, 2023 — Rated 10 out of 10 by Madeline Edwards Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks great! Will definitely use zero res again. Love that we were able to walk on it same day and no chemical smells.

Report a concern   May 24, 2023 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech did a nice job. He was here on time, very professional and courteous.

Report a concern   May 24, 2023 — Rated 0 out of 10 by S.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My name is First name removed. I had my living room, daughters room and master bedroom shampooed. I paid extra for the odor remover for my daughters room. I don’t think I’ve ever wrote a review for anybody, but I have to write one for this. The service looked good, but the order was still there bad. I called to make sure we got what we asked for and they said we did the lady I spoke to said she was going to speak to management and get back with me but never did. We paid over $200 for service and it smelt the same after if not worse the carpet in my daughters room was dingy and sticky feeling after the cleaning very unsatisfied I do not recommend them at all.

Report a concern   May 24, 2023 — Rated 9 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always leaves the house feeling fresh and clean. Service representatives are always professional and courteous.

Report a concern   May 24, 2023 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the service and feel really good about how clean the system is now. And the techs were very friendly and communicated well everything they did. However, the system was turned off and had to have someone back out the next morning after realizing late at night that the AC had not come back on. They second tech came very quickly and got it all back up and running.

Report a concern   May 24, 2023 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was prompt, the employee that cleaned our carpets was very professional and he did a good job. Very pleased.

Report a concern   May 24, 2023 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Zerorez representative was courteous and informative. He did a great job and my carpets look great. I will definitely use Zerorex again in the future.

Report a concern   May 24, 2023 — Rated 10 out of 10 by Donna Roland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job

Report a concern   May 24, 2023 — Rated 8 out of 10 by D.Y. Zerorez Dallas/Ft. Worth
What could we do to improve?

Remove the tip section from the computer screen when paying for the service. If I am giving the service technician a tip I want to give it in person. Reason I know it goes to him or her who provided the service.

Report a concern   May 24, 2023 — Rated 10 out of 10 by Jessica Pierce Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved how professional and honest they are! The guy that did the service was very sweet and advised me of everything he was doing before doing it! He got stains and odors out of my carpets that have been there for 2 years!

Report a concern   May 24, 2023 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and I was so shocked on how the carpets came out! Great job!!

Report a concern   May 24, 2023 — Rated 5 out of 10 by L.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

They do a good job but always end up overselling you

Report a concern   May 24, 2023 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and thorough service!

Report a concern   May 24, 2023 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service. Timeliness. Professionalism. Communication. A job done well.

Report a concern   May 24, 2023 — Rated 10 out of 10 by V.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Buddy did a professional job of cleaning the carpet and was timely.

Report a concern   May 23, 2023 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time & great cleaning!

Report a concern   May 23, 2023 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price

Report a concern   May 23, 2023 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The employee that came by was excellent.

Report a concern   May 23, 2023 — Rated 10 out of 10 by Doug Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job on my carpets, we will using your company again very soon.

Report a concern   May 23, 2023 — Rated 10 out of 10 by Joe Montoya Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service and outcome was great!

Report a concern   May 23, 2023 — Rated 9 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate your cleaning method and your employees are very positive about working for Zerorez.

Report a concern   May 22, 2023 — Rated 10 out of 10 by K.L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look great -- better than I thought they would! The tech was on time and very nice.

Report a concern   May 22, 2023 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of cleaning and service!

Report a concern   May 22, 2023 — Rated 10 out of 10 by Dalton Higgins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Shane is the man

Report a concern   May 22, 2023 — Rated 10 out of 10 by Nia Stewart Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff member I spoke with over the phone was friendly and helpful as was our in-home technician. Our technician did a great job on the floors, taking care of every problem area we had, and he took good care of our furniture we weren’t able to move as well. Great service at a great price, thanks to the 3 rooms for $99 sale!

Report a concern   May 21, 2023 — Rated 6 out of 10 by M.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Have the proper equipment, we were charged $ 60 per room on a solution was not have the carpet smell and is smelling. The guy try his best but definitely over price for the work that was supposed to be done.

Report a concern   May 21, 2023 — Rated 10 out of 10 by Lynn Laroche Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the fact that all the stains came out. The guy was efficient and friendly.


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