What our clients think of us!

I already responded to a customer web site but in short, the upselling was very disappointing, but even more disappointing was the quality of work. I believe that if I would call another carpet cleaning business they would be able to get more dirt out. When I pointed the problem areas out to the technician, he gave me a bunch of doubletalk and I finally gave up trying to communicate with him.

It seemed a little expensive.

You were fast, thorough and the rugs were clean! There was no sticky residue and no chemical smell.

Very little of the spots on the carpet came up. Some of them appeared lighter until the carpet dried. The stairs were only cleaned on the top not on the front edge and it is noticeably different now that it is dry.

I like the fact that your company cleans without using leaving behind soap residue and that your products are ecologically friendly.

My carpet looks horrible. Please view the picture I have sent to your email address. I would like a manager to contact me. I have a HUGE dark stain that arose by the time the carpet dried. The carpet looks nothing like it did when the technician left. Even though I have had a horrible experience, your technician was very personable and professional. I have had my carpets cleaned before and these stains have never shown up. Please contact me.

If you have a spot on the carpet just treat that one spot and not the whole room where there is no spots and charge me for just those areas where the spots are. I think that you change way to much for your spot removel service.

Ensure that dispatcher are giving customers the correct information regarding time
of arrival, moving furniture, number of men/women performing the cleaning. Dispatcher
info was not the same info given to the young man who came to clean the carpets. No phone call ahead of time, no other helpers, no mention of moving anything. The employee was very
nice, polite and did a good job considering his info was different than what I received
from the dispatcher.

the next day after having the carpet cleaned I got some water from the washing machine on the edge of the carpet. after using a towel to dry it up I was pulling up a lot of dirt just from blotting up the water. technician was very nice.

I like the results

I got an Oriental rug cleaned and thought I would get it back. They tried to deliver me the wrong and as first would not deliver the rug on Saturday which is the day they picked it up on. This was not mentioned about no Saturday deliver when I decided to get the rug cleaned.

I like the fact that it's "green" with professional service.

I am moving and will not be near a zerorez provider.

No smell, the tech was quick, pleasant and straight forward about my carpets. Price was very good.

I thought the 2 guys were very thorough. They offered many services and I took them up on one of them.

The fact that you can get certain types of stains out whereas others cannot.

Environmentally friendly for people and pets, timely. Your reps are courteous, hard working and go above and beyond. Thank you!

I left just one day afterward and i want to get home and see howit looks. I can notrate higher till seeing if any spots came backup.

Better time window when you plan on arriving.

Carpet looks like new and feels "clean"
Technicians were professional and went above the norm to make the experience a pleasure.

The carpet agitator I think did the trick. It was an amazing difference... I really should have taken a before and after shot. I have 5 young kids, so my carpets take a beating, but they look brand new!

Polite. Informative. Timely.

Chris, was great and very friendly. I liked that there was no shampoo and the carpet feels like new.

You didn't disappoint. The follow-up visit was phenomenal! Thanks.

Friendly service, enviromentally friendly product

Very nice technician. The tile looks beautiful!

very efficient, and did good work.

I work for Salem Radio Network in Dallas and hear our local radio hosts talk about your service. I must say that although the concept of Green/Non residue is a plus I was disappointed in the quality of the clean. I have used your competitors in the past and was happier with their results. You offer no pretreating, light furniture moving, or deodorizers. Our carpets were not in horrible shape. I expected to have you leave them at least fresh smelling. Instead of like, well, damp carpet.

So although they are clean, I feel I could have gotten them that clean myself with a simple steamer rental from our local hardware store.

The only thing I did like was the courtesy of the crew that showed up. They ended up helping me move the couches around when I asked even though they continually said it was against your policy. Almost like they were having to apologize for it.

Name removed

So far no residue has come back up!!! Really happy with this cleaning and will definitely use again!

Chris and Justin were very professional and personable. Together, they did a GREAT job obliterating stains that the previous carpet cleaning service was unable to remove. My carpet looks and feels like new again! We were very impressed not only with the staff and service, but also with the impressive results. Will definitely use Zerorez again and have already recommended your company to neighbors.

You may share this recommendation, but please use only my first name and location -- First name removed in Plano, TX)