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based on 83375 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Non-Toxic.
I love the end result! The cleaning process is amazing.
Roy was great! He is very professional and did an outstanding job cleaning the carpet in my home.
While the service was outstanding I'd like more time to make sure that the claim that stains don't come back is actually true. My suggestion, follow up later to ensure continued satisfaction.
no greasy residue leftover
Too soon to tell if carpet will look clean.....not sure if I can really tell yet! I guess I was excepting to look like NEW! Will keep you posted! I did like the fact that it didn't take that long to dry! Thanks
Pricing, I was expecting $99.00 for three rooms. I have dogs and was expecting an upcharge of maybe double the $99.00 because of treating for them. However, I was quoted over $600.00. Which I could not see paying, but did end up paying three times what I thought. However, The carpet was cleaned up very well and the techs were polite. Next time I will call more than one company.
When I called to make the appointment, I wasn't informed of the amount of drying time required. I had a 4 pm appointment and have children. They couldn't walk in the main areas of our house until the next day. The carpets weren't dry until midnight. I wouldn't have agreed to such a late appointment had I known.
My carpet cleaner, Darwin Harrison, was extremely helpful with some of the issues
I had with the carpet. He did an excellent job and was very courteous. Arrived on
time and answered all my questions.
cleaned my house good, But stains keep coming out of carpet after it dries.
no soap/ residue, dried quickly, friendly staff- no pressure
We loved the great job Zerorez did on my Mom's carpet. I heard about Zerorez on the radio but I didn't know anyone who had used them, so I really didn't know how good a job they would do. Happily, the technician arrived on time and was friendly and very professional, and he got right to work. And when he left, the carpet was clean and soft. We'll definitely be calling Zerorez again.
We were supposed to have our couch cleaned along with the carpets but the technician did not have the upholstery attachment in his truck. The couch cleaning, which I requested when I called, was not on his work order. He called the office to get someone else out but I still have not heard from anyone at Zerorez.
They work!!!! My carpets are proof of that.
The chemical-free process.
Cooperative spirit of technicians.
I disliked the first thing your technician did was point out one spot that he said was dog urine after confine none in the other rooms and immediately quote $120.00 to retreat two rooms. My dogs are completely house broken and have never had an accident in the house. Then he said it was oil and odor that he found. I paid the extra money. I am still trying to figure out how to get the $100.00 gift certificate I was told I would receive.
Phillip is awesome my carpet looks brand new!!
Nice friendly guy. Liked work
Prompt and good service.
This was our first experience with Zerorez. They arrived promptly at the beginning of the time window they had given me. The 2 gentlemen were very courteous and informative. They worked very efficiently and had us inspect the work to make sure we were satisfied before they left. Overall a very positive experience and we will definitely become a repeat customer.
Use your own water system. Professional service. Good work.
No chemicals, friendly, on time
I like how you always have staff that can do a great job. They can explain about your products when asked questions. This is my third time to use Zerorez and you have my
business.
I like the fact Zerorez is a green solutions company, utilizing environmentally friendly ingredients with no residual soap to attract new dirt. The only negative characteristic is their inability to remove stains permanently as some spots seem to reappear over time.
no soap, good results, air filters etc...
Zerorez works! They always get out pet stains and make my carpet look like new. Technicians are prompt, professional and courteous.
How clean the carpet looks and how fresh it smells after you clean it.
My carpet isn't as clean unless I pay for the deep cleaning - so you're specials are not special at all.
no chemicals, carpets look great.
You staff was very professional and helped my 90 year dad get his things moved and made recomendations while getting the carpets cleaned! They look like new.
I now want my house done. Any more specails?