Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83376 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 5, 2012 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

For not using soap to clean my carpets and binging green friendly.

Report a concern   February 5, 2012 — Rated 3 out of 10 by R.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After carpets dried there was little improvement in wear paterns and there was no improvement in pet stains

Report a concern   February 5, 2012 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent people and technology. I doubt that many companies such as yours have the great equipment you have. Your techs are great too! Thanks.

Report a concern   February 5, 2012 — Rated 5 out of 10 by B.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our first cleaning from Zerorez was Great. Nick was our service provider. The carpets looked great, Nick took his time and did a great job. And the carpets were barely damp. This experience was not a good. The guy seemd to fly thru the job. The carpets were soaked, to the point that after 18 hours there were still wet spots. That was after having our HVAC fan, ceiling fans and tower fans running the entire time. And the high traffic area in front of the back door, after it dried, looked worse than when he started. I sure wish Nick was still avaiable.

Report a concern   February 4, 2012 — Rated 5 out of 10 by T.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I don't think I have given it enough time to see any changes bot I have not giving up.

Report a concern   February 4, 2012 — Rated 4 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Two days after the carpets were cleaned, the spots coming back!

Report a concern   February 4, 2012 — Rated 10 out of 10 by S.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, Efficient, Friendly - Carpets looked great. Our technician was friendly worked hard and was a great spokesman for your company. I also like the late hours available and the call ahead procedure.

Report a concern   February 4, 2012 — Rated 10 out of 10 by R.V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the friendly way it was handled

Report a concern   February 4, 2012 — Rated 10 out of 10 by M.A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the courtesy of the technician and the way my worn-out pitiful carpet looks after a treatment.

Report a concern   February 4, 2012 — Rated 10 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazed at the difference it makes every time we use Zero Rez! We will never use any other company. And the men who clean are always friendly and professional.

Report a concern   February 3, 2012 — Rated 9 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was very courteous, did an excellent job and completed the work in a timely manner.

Report a concern   February 3, 2012 — Rated 9 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That no chemicals are used to clean carpets. The technician arrived on time and was professional.

Report a concern   February 3, 2012 — Rated 10 out of 10 by R.A.R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good cleaning and dries fast.

Report a concern   February 3, 2012 — Rated 10 out of 10 by A.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Phillip was very professional and did a great job. This is the second time we have used Zerorez and we will continue.

Report a concern   February 3, 2012 — Rated 0 out of 10 by B.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was very upset with the up selling that happens once the service person arrives.
We had our house all arranged for cleaning. Furniture moved, everything to make the cleaning job easier.
And then the service person starts tell us about all the additional charges! I believe these should have been discused
during the initial contact.
Up selling is a terrible ploy, and an unsustainable business practice.

Report a concern   February 3, 2012 — Rated 8 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

I wasn't totally satisfied this time. This was the 2nd time I used Zerorez. There were spots that I didn't see last time.

Report a concern   February 3, 2012 — Rated 10 out of 10 by S.L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans well with no residue.

Report a concern   February 3, 2012 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet is about 15 yrs. old and we had an elderly pet that recently passed away. They cleaned our carpet and tile floors and they are like new. I'm very happy with their work and the results.

Report a concern   February 3, 2012 — Rated 10 out of 10 by N.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keep us informed. Arrived on time. Offered helpful advice. Did what you said you would do. The carpet looked great when you were finished. We would ask for Tyree again!

Report a concern   February 3, 2012 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Luke the technician that did my service was very professional and did an excellent job.

Report a concern   February 3, 2012 — Rated 9 out of 10 by J.A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like Zerorez because it cleans my carpets without soaps. No residue builds-up and keeps my carpets like new for longer.

Report a concern   February 2, 2012 — Rated 3 out of 10 by M.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Order has not arrived. Excessive delivery time. Wondering when I will get product that I paid for. I even called to verify delivery address since order receipt had wrong address.

Report a concern   February 2, 2012 — Rated 6 out of 10 by L.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My 4 room $99.00 special turned into $402.00. I liked that my carpet was deorderized and disinfected, but I wouldn't pay that much again. How do I get my voucher from Fuller's Jewelry$

Report a concern   February 2, 2012 — Rated 10 out of 10 by C.B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The entire experience was great. Our representative was prompt, friendly, professional and perfectly on time.

Report a concern   February 2, 2012 — Rated 10 out of 10 by N.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning without chemicals!

Report a concern   February 2, 2012 — Rated 9 out of 10 by H.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very quick and no hidden charges---excellent clean carpets when done---nice crew.

Report a concern   February 2, 2012 — Rated 10 out of 10 by K.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are very very clean--smells great. Staff is professional and thorough. I had some rugs sent out for cleaning as well including 2 antique rugs. They came back looking AWESOME!

Report a concern   February 2, 2012 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great! And I really appreciated the tech moving furniture to ensure he got the entire floor clean.

Report a concern   February 2, 2012 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!

Report a concern   February 2, 2012 — Rated 10 out of 10 by N.H.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was on time and he called me and let me know he was on his way. He was very efficient and totally professional. He is obviously a dedicated employee.


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