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based on 83376 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the fact that Zeroez uses no chemicals and there is no smell or residue. Your technicians are always professional and caring. I highly recommend Zeroez to our friends!
Everything! Roy, explained the process, gave us the cost, cleaned our carpets, tile, couch and loveseat all in quick time. Beautiful results.
Your agent was professional and attentive. He did a nice job and I was impressed.
Technician was professional, prompt, and did an overall great job. Best carpet cleaning that I've ever had. Also, did a wonderful job on the grout in our kitchen. Very impressive. Will be a loyal customer as long as the customer service stays this way!
Friendly and efficient service personnel.
Good job.
My carpet stays cleaner, longer.
Prompt, professional and a beautiful job! Will definitely recommend you to my family and friends.
Great job
Tony was on time and explained everything prior and during the treatment of our carpets. He was very professional and curteous.
No chemical smell or residue.
Just the fact no chemicals are used and the service was done with someone that was friendly and professional.
None that I can think of, all my stains did not go away, but you told me that some stains just don't ever go away. My carpets did look good, except those really stubborn areas.
You just did the service, so I don't know if it will hold up like your advertisement says.
Check back with me and I will let you know.
The science, The knowledgable salesman, the promptness of the service.
The carpet cleaning system is amazing and the carpet stays clean longer and the stains don't come back. Staff is always professional and very helpful. Love the specials when you run them for 4 rooms for one price.
The carpet looked amazing and was not wet when I arrived home. It smelled clean and fresh. I would definitely use Zerorez again and recommend it to a friend.
Had a stain that would not come out of coffee and was disapointed did not look much cleaner than before appt when dry.
1. We were not told about the fuel charge initially but saw it on the email. (They did take it off, though)
2. We were told it would cost $210 for a cotton 7 foot sofa. When the technician came out he told us $250.00. (They did change it back to $210.00)
3. We were told we would get a code for a $100.00 Fuller's gift card. We did not.
4. Our sofa looks much worse after the cleaning which cost $210.00
5. A few areas of the carpet look worse. Some areas look good.
Affordable. Did a great job!
on time. courteous. knew their job.
Everyone is very helpful and curtious.
Usually offers include 4 rooms and hall at no extra cost. Hall cost an extra $35.00. Closet was extra $25.00. Living room counted as two rooms so basically we got 3 rooms for $99.00. We paid extra for the hall but left out a bedroom due to the additional cost of the living room.
Also no mention of the gift card to Fuller's in any emails etc.
ZeroRez can be a bit more clear on the add ons on their website and communicate different packages on their website.
Your initial price getting in the door is great but you've lost a future customer. Once you get your pricing for treatment and things like stairs are as much if not more than the initial cleaning itself i think it's an awful "bait and switch" tactic. I gave you guys a shoot but your pricing for upgrades is awful.
The service was great and my carpets look terrific. Most of the stains were removed with the pre treatment.
I called Zerorez strictly because of the ads/recommendations on KSKY. For example, John David Wells on KSKY said that old pet stains come out completely.
First, I must say that the gentleman who came out was very nice, but I wish he had moved two silk plants and a small settee to clean under them. Also, technicians usually place and/or leave with us some sort of carpet protectors, like a square of plastic, so furniture can be put back in place before the carpet dries without causing furniture stain to "bleed" onto the carpet. None were left.
Also, the $99 quickly went up to over $300, which we can't afford right now. We settled for fewer add-ons and paid $226; your technician was very nice about that also. But had I started with a Groupon, as we have done in the past, we would have paid about $170 for what we had done. And we have had no complaints with those companies.
Unfortunately, we were if anything, less pleased with the results the next day. Solution used to clean spots left yellowing. And unlike what is stated in your commercial, we were cautioned that the urine, that had been "left" only 3 days before, could come back and that it wasn't anything your company could control. I happened to hear your commercial again the next day, and it just wasn't what we were told by the technician. I think what we were told, rather than the commercial, is the actual truth.
The result is that what I will be recommending to friends and family (back to your original question) is to watch for Groupons to cut the base price before add-ons start hiking the final price.
Best regards ~~ Name removed ~~ Dallas, Texas
not a thing, i loved your service. carpet cleaning just is not a subject that comes up very often.
no harsh chemicals were used
The house smelled so much better and the carpets felt softer and cleaner. The Tech was very friendly and helpful. I will definitely use Zerorez again and recommend you to friends and family.