Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83376 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 18, 2012 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THat you use only hot water. They did an excellent job and spots came up that I never thought would. Excellent and professional.

Report a concern   February 18, 2012 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The crew was timely, efficient, informative, and friendly.

Report a concern   February 18, 2012 — Rated 9 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I think the no-chemical process makes sense and works. The technician explained what was being done and answered my questions in a straight forward manner. My carpets look nearly new. I'm hoping they stay that way for months to come, then I'll call Zerorez again.

Report a concern   February 18, 2012 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy was an excellent representative of your firm! He called in advance of appointment, was friendly, knowledgable, explained services well, and he did a fantastic job cleaning our carpet and applying fiber protectant. The process from our original call to inquire about service went well. The only suggestion I would have would be to provide cost per room on fiber protectant when making appointment. It is understood that representative will validate service and cost before beginning work. Paid by credit card and promptly received e-mail receipt detailing service provided. Will use you again in future, and hopefully get Randy again next time.

Report a concern   February 18, 2012 — Rated 10 out of 10 by A.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and customer-oriented.

Report a concern   February 18, 2012 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

With three kids, 2 dogs and a cat, our carpet takes a beating, but Zerorez got it looking great, again.

Report a concern   February 17, 2012 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This particular time the carpets appeared to be more dry than other carpet cleaning days when I got home from work. I had dreaded coming home to soaking wet carpets and was pleasantly surprised. Our tech even got a coke stain out of the carpet without it being pointed out to him. We tell people about your service every chance we get. Our light colored carpets always look great when you finish your work. Thank you!

Report a concern   February 17, 2012 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Philip was very informative and very thorough explaining the treatment plan. He took his time and did an awesome job!

Report a concern   February 17, 2012 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional staff--took out a red wine stain--awesome!

Report a concern   February 17, 2012 — Rated 9 out of 10 by T.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, no chemicals, friendly servicemen.

Report a concern   February 17, 2012 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ZeroRez delivers what it promises. Our carpets were heavily stained from a plumbing issue and from heavy traffic. They look almost new. There is no odor, no mess, and no residual issues. It is gratifying to find a company that delivers what it promises, but ZeroRez does exactly that. You are the "class act" in your industry.

Report a concern   February 17, 2012 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the carpets were wonderfully clean and fresh

Report a concern   February 16, 2012 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality service! On time with appointment. Service was professional, and the end results speak for themselves. We couldn't be happier.

Report a concern   February 16, 2012 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how you guys use no harsh chemicals. I used your service at my previous home to clean my carpets and at my new home, I bought a gently used glider/recliner from craig's list and now it looks brand new thanks to you guys!

Report a concern   February 16, 2012 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How clean my carpets were/are.

Report a concern   February 16, 2012 — Rated 10 out of 10 by M.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that there aren't any harsh soaps.
Surprising how clean the carpets got and stains gone!

Report a concern   February 16, 2012 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

technician was very knowledgable and comprehensive. Great Job, very professional.

Report a concern   February 16, 2012 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quick efficient, polite

Report a concern   February 16, 2012 — Rated 10 out of 10 by W.M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

serviceman worked until the recliner was truly clean, he stayed until th job was done

Report a concern   February 16, 2012 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

tech did a good job on our carpets

Report a concern   February 16, 2012 — Rated 10 out of 10 by K.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your staff are always friendly, professional, curteous and fast. Today I asked Keith if I could add his tip to my card and he informed me that tips are not allowed. I offered to write him a check so I could give him a tip because he dis such a great job and he still declined.

Report a concern   February 16, 2012 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our rep. CAESAR; was very professional. Very informative about expectations and services needed to clean our carpet and how to maximize ZEROREZ cleaning services.

I am going to refer you to everyone.

Thank you Caesar and Zerorez

Report a concern   February 15, 2012 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was friendly and professional. The job was completed quickly and they arrived on time.

Report a concern   February 15, 2012 — Rated 4 out of 10 by S.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There was a residue left on my carpet and tile that we keep tracking throughout the house; I am disappointed because I thought the only thing to be used was water. The carpets took overnight to dry, as well. I have contacted your office and someone is coming back to clean with just water. This has been a major inconvenience of time and disarray in our home.

Report a concern   February 15, 2012 — Rated 6 out of 10 by B.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Found Zerorez to be more expensive than competition for quality of service provided.

Report a concern   February 15, 2012 — Rated 9 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There was a couple of places in the carpet that I thought would come clean if the time would taken to do so

Report a concern   February 15, 2012 — Rated 8 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

My closet door was knocked off the tracks and not put back on before they left. Also, offer a choice of times rather than waiting until 24 hours prior to service to give a window

Report a concern   February 15, 2012 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

you guys did a great job

Report a concern   February 15, 2012 — Rated 10 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

fast professional and carpet looks great

Report a concern   February 15, 2012 — Rated 9 out of 10 by V.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals are used and my carpet is fresh and clean when the staff leaves.


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