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based on 83375 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Philip did a great job ! Carpets feel very clean!
No smell or residue! Very pleased !
Everything they told me happened like clock work. The sales people were friendly and the person that did the carpets was polite. I was called when I was told I would be called to schedule a time and the rep called before he came.
The only negative I have in the process is that I had a $8 fuel surcharge on my bill. Eight dollars is not a lot of money but it was a surprise. I would rather that charge be told to me up front and it would have not been an issue.
No residue which means our carpets look cleaner longer....
very timely and polite, did a great jog
Everything! Your employees are always helpful and great to work with! I know after having my carpets cleaned by Zerorez they will look awesome!
Very courteous agent (Tyree), great results, punctual, timely and cost effective.
They are green, the serviceman was polite and courteous.
Professionalism. Job well done!
Good results. Carpets are very clean.
The excellent computerized contact; the professionalism of my technician; the excellent manner in which your chemicals clean the carpet(s); and the easy and convenient manner in which I'm invoiced--by personal attention by my technician at the end of the job. I'm very pleased with all your innovations and personnel.
they work
Fast and professional service
The crew was professional and thorough.
Your up selling and threats to not clean the carpets if the extras are not purchased are not services we recommend. You sell cleaning for $99.00 for 4 rooms and when the Tech left it cost us $245.00. Since I had moved all the items in the rooms the threat of not cleaning put us in a corner, feeling it had to be done and paid. You got your money but don't come back and I will tell all my clients about how you treat your customers.
only did part of the hallway.
In addition to the carpet cleaned I also had the kitchen tile cleaned and sealed. There was a very sticky film on the tile. I had to have my housekeeper use the steamer to clean the tile. After this was completed the tile did look much better from the Zerorer cleaning. There was also a spot in one of my guest bedrooms that did not come up. Other than those 2 items the carpet looked very clean and was a pleasure to walk on barefoot. I would use Zerorez again just be more specific.
PROMPTNESS, COURTESY, QUALITY OF WORK, RESULTS AND OVERALL PROCEDURE. I HAVE USED ZEROREZ BEFORE AND WILL CONTINUE TO USE THEM FOR CARPET CLEANING AND AM CONSIDERING HAVING MY HARDWOOD FLOORS REDONE AND MY GRANITE COUNTERS POLISHED.
I wanted to also do my couch, but I felt the price was steep considering the technician was already there.
I was confused about the "pre treating" being included. I felt I had to pay "extra $75" to get any pretreated, which clearly says in the ad it was "included". Not unhappy with the cleaning itself, just felt I was charged extra when I shouldn't have been.
Booking process. Would be much better to be able to pick a time when you book, not have to wait until a day before you are scheduled to arrive.
Punctuality was not ideal
Some of the stains re-appeared after a couple of days
No harmful chem
Carpets come out great - look great and soft when done. Great customer service
There was no smell and the solution is patron & pet friendly.
I bought the carpet cleaning package that included a $100 gift certificate to Fuller's Jewelers. I was told that I would receive a code in an email from Zeroez once my carpets had been cleaned and I had made payment. My carpets, were cleaned, I made payment, and I got an email from Zerorez, but no code. I am beginning to believe that it is a scam and that the promise of a Fuller's gift certificate was bait to lure me in to buying Zerorez services, but that there was never the intent to deliver on the gift certificate. I think this is a poor business practice, and I will not recommend Zeroez to my friends.
The fragrance and the fact that you offered a sealant
The products made my floor look great.
The speed with which the entire house was completed and the quality of the job were exellent. Very nice technician
I had my carpet cleaned a total of three times to the tune of $500. One of those was a full pet treatment. My carpet still smells either like cat pee of mildew I cannot tell the difference.
Professional rep Roy Alltop proved that he could get the job done! The carpet, five years old, looks amazing! Roy also educated us on the products NOt TO USE! Thanks, Roy! Zerorez cleaned our carpets we requested above and beyond our espectations! Great Job! Thank you Jody Dean from KLUV! First name removed and Charles Last name removed, Dallas
For not using soap to clean my carpets and binging green friendly.
THE PROFESSIONALIAM OF THE MEN DOING THE CLEANING. I liked the lack of harsh clemicals.