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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome service and great people!
You guys offer a cheap price but them when they come to the house it cost 4 times the original price.
Also, the prices that you have for area carpet are more expensive that actually what you pay for whole rooms. What kind of reasoning is that? A carpet 6x4 cost more to clean that a room that is 15 x 15!!!
Friendly people, great product, no wet smell, carpet drys fast.
Very pleased with your products and Jeff the tech. that cleaned my carpet. He did a great job and was so nice.
Professional and excellent results!
Love the no chemicals. Fast drying and sanitization
Workmen very nice. Easy scheduling. Showed up on time. Detailed invoice.
Thorough cleaning, very professional,
Joe and John were informative and helpful.
Today I recommended Zerorez to my cousin Mary Cathy Carroll, I told her she has to ask for Tony Watts. I have used Zerorez a couple of times before, the first time my carpet turned out great and it was fairly new. The second time I had my carpet and couch done, most of the stains didn't come out, especially in the high traffic areas and the couch looks exactly the same, it was a total waste. The technician said some stains just don't come out. Well, years later, Tony got the stains in my carpet out! I am seriously considering having him come back and do the rest of the house.
Clean, fresh smell. Old stains do not return.
I had several stains on my stairs that came out beautifully! Great service from the product itself and the technicians who did the work.
professional - efficient!
It actually works.
We used your service twice. Once in late December and again on Feb. 14th. Both times we called to schedule a time to have our carpets cleaned. (We didn't push for an quick or earlier date). Your person on the phone gave us a date with a window of 1PM to 4 PM - for both appointments. Both times the carpet cleaner showed up almost 1 hour past the 4 PM deadline. We have other things to do besides wait for you to show up. When someone makes an appointment I expect them to keep it. Calling at 4:30PM and telling me you are running late twice is not good
Quick dry, clean smell, no harsh chemicals, safe for kids
very good cleaning fast
No odor after the treatment.
Quick drying of the carpets after the treatment.
Stubborn stains disappeared!
Neat and professional technician.
I just don't normally talk about products or services I have used.
Very friendly, personable staff. We have an older carpet and it hasn't looked this good in years.
The guys were very nice and I was told that the pet odor would be eliminated but after spending 75.00 per gallon on several gallons of your solution, I still have the odor. I spent a lot of money and still have the problem.
Technician was very professional and did a good job.
The carpet looked like new after having it cleaned. There were some pretty bad spots in it where the nap was crushed and dirty looking and the cleaning pulled that all up. I couldn't affort the $60 per room stain treatment (which I also that was way over-priced) but without it I did not see any stains come back after the floors dried. I was very happy with the job that was done. My house is on the market and the $115 cleaning will save me $1500 in carpet allowance when I do sell my place.
What a surprise! I was given a window of 1:30 to 4:00 and Philip called at noon asking if he could come EARLY. When he arrived, he made an assessment of all my carpeted area and made suggestions on how to extend the life of my carpet...which I took. He went right to work, told me what to expect, and worked with me on pricing because my town home has an odd room arrangement. Because of his courtesy, I got more work done than originally intended, but I am SO happy with the results. All stains came up and the whole house smells great! Your products and especially services are GRRRRREAT!
Tech was able to remove a FRESH AND VERY SERIOUS pet accident. Horrid odor and huge poop stain are gone with the product he used. I am so pleased because carpeting is only 2 years old. PS: Pet needed medical attention as that behavior was not normal. Philip did a good job and shared my concern over the horrid stain.
The level of customer service and the knowledge of the technicians. I will use Zerorez from here on out.
tony was very proffesional. He explained the procedure on what he was going to do. He was quick and efficent! great job!
I love that there are no harsh chemicals or residue left on my carpet.
The gentleman that came to the house was so respectful. Explained everything in detail. Very professional, which is trait not seen very much now days. My only thing was that they didn't get all of the stains out. They were not pet stains, they were kid stains. My room was cleaned and next to my bed it was crunchy after it had dried. Not supposed to happen. Also, I asked for the 4 rooms for 99 and I got that, but I was charged an extra $50 for my game room which was "oversized". I think that was an outrageous amount to charge since i already was paying for it to be cleaned. That's not right. I don't think I will use them again unless these issue are resolved.
Maybe too much over contact prior to visit to my home