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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech did not clean carpet under nightstands that were moveable some of baseboards still look dirty and some of the heavy traffic spots , seemed really inconvenient when i asked for blocks to put under furniture i was going to put back myself.
The extra charge for the stairs seemed excessive. And after vacuuming the stairs were spotted and not as clean as the other areas
No residue.
Excellent service. We were the last appointment on a Friday evening and just knew that the crew (of 2) would be anxious to get home. The were very professional and did an excellent job.
The service is reliable and they do a great job cleaning the floors.
That no soap or detergent is used
My carpets have never been so clean. Fast drying, no mess. smells good. still clean today.
Out technician was super friendly and answered any questions that we had for him. I will recommend Zerorez to family and friends.
We called to clean the upstairs, but our primary concerns were a coffee stain and a dog urine stain in the living area. Here is part of your service summary below:
Service/Product Description Price Qty. Total
022 Four Rooms Carpet - $99 + Fuller's Gift Certificate - Coffee stain in living room. Blue stains in bedroom. Some fiber abrasion in traffic areas. $99.00 1 $99.00
YOU COMPLETELY FAILED TO GET THE COFFEE STAIN OUT!! We are now researching ways we could do it ourselves.
I don't know why, but I did expect the carpet to have less remaining water in it after cleaning. The service was good, don't get me wrong.
My carpet was left so wet that I had to pull my carpet cleaning machine out and extract two containers of water from the carpeting that your company cleaned. Some of the carpeting was still damp the next day even after I ran my machine over it. Your advertising is misleading. No prespot cleaning is included if there are spots on the rug. The ad stated that your rugs were CLEANED...not just wet. I was not given a bill and did not receive one by email as the technician told me. I had to call to get an invoice emailed to me.
no chemicals
My carpets come out looking nice and bright and are softer than when I had them done the conventional way. I little more pricey however, especially for small area rugs.
Use something better to get the "high traffic" area clean,
My carpets were filthy although they had been professionally cleaned in the last year. I was debating whether to replace them. Now they look brand new! They don't use any lingering smelly chemicals, just very hot steam that dissolves the dirt & grim allowing it to be easily extracted from the carpet. They were very professional & courteous, & explained everything they would do before they began.
Professional, uniform with name and training badge, friendly, timely, explained process and pet stain removal. Loved the light that showed pet stains. Loved the results!! Best carpet cleaning job ever. 20+ year-old carpet looks better than ever. Exceeded expectations! Thank you ZEROREZ!
The carpet isn't clean! And I was told that it couldn't be cleaned! Your advertising on the Jody Dean Show is totally misleading! He states that your process will get out everything and yet I have several spots that didn't come up! I think my Bissel Steam Cleaner would do a better job than what I paid you for! Also Jody Dean advertised today that your process would remove pet stains and odors, but I had to pay an additional $180.00 for that service! So for $310.00 I have partially clean carpets! Needless to say I am very disappointed with your process!
Mike did exactly everything you said he would -- called 25 mins prior to appt, was very friendly, did a great job, was fast and your prices were great!
I love everything about the Zerorez experience. The technicians are efficient, attentive and real. The process is without chemicals which is fantastic for several reasons. And, my carpet and all the air in my studio are distinctly fresh.
Service rep was a good communicator and performed requested service in a timely manner
He was also tolerable of our pets.
We are very satisfied with the treated areas.
This was our second time to use your company and we are not interested in seeking out any other company in the near future.
Thank you.
My carpets look new as does my couch.
The carpet gets really clean and isn't sticky afterwards.
No chemicals, no residue, cleanest carpets I've ever seen. Great service tech.
Carpet looks great. The technician was very friendly and thorough.
Zerorez cleans better! And your service is GREAT -- the technician worked really hard to make sure I was completely satisfied -- service like it USED to be but rarely is anymore. Happy customer :)
Very professional service and work well done. Green products.
Did an excellent job and got stains out. Very professional.
Carpet looks like new & smells fresh!
After hearing so much about your company I was expecting my carpet to look better. I still have some spots (one of which I knew they couldn't get out). While the crew was very nice, they didn't offer to move any furniture (such as night stands or end tables) to clean the carpet under them. Other companies I've used automatically did that without having to ask. I didn't expect the beds or couch to be moved but I did think they would move the end tables and other small furniture to clean.
I believe my carpet is somewhere around nine years old. I have cats and one of my cats has been sick and has left evidence of his illness on the carpet. I really did not think there was much hope to improve the carpet, but I was placing my house on the market and had to hope for the best, because I could not afford to replace the carpet.
My carpet went from very gross no one will want to step on the carpet, to the point my realtor came in and said "wow your carpet is in great condition".
Needless to say I am a zeroez fan big time. Not only that your rates were rock bottom, especially when my carpet had not been cleaned in a few years.
I really
My carpet is REALLY clean, most of the stains came out, and Joe Martin was one of the best carpet techs I've ever had the pleasure to meet.