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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like how new the carpets look just after cleaning and how they feel fluffier. I will admit, however, that the stains reappear in time requiring subsequent cleaning. But, it's nice for how long the cleaning lasts.
Yall cleaned carpet thursday at 11am. It is now friday at 9pm and my carpet is
still wet!!! Thats another day put off to move in.
Also, i paid extra for traffic area, it did not help.
The $99 special ended up costing me $199.00 when all said and done. The carpets did look good when done but the technician persuaded me into buying the pretreatment saying that the carpets would not get clean without it. Why not just include that in the price or don't bother cleaning the carpets.
You are thorough, and you do a great job!
It got my pets bathroom stains which had come back with the last company that had cleaned them. Very happy about that.
The Zerorez crew was on time, courteous and fast! My carpet looks like new!
Be more clear about cost. The $99 four room special wound up costing about $375.
Cleanliness of carpet; very courteous service person.
we were suprised that the quoted rates were differne after they got here. They added 60 dollars per room for pet stain removal but honestly it still has an odor.
It also took like 24 hours for the rooms to dry, the ad's on the radio claimed fast drying.
Not real happy for 300 + dollars Name removed and Name removed plano texas
Works great! Kid-friendly!
Reasonable prices
It was quick, clean and ready to use the carpet in a short time.
I posted comments on the cleaning I had done in November, the second part of that was about the cleaning that was done last week. Please read. Sincerely, First name removed Davis
That no chemicals/soap are added to the carpet
the carpet feels great to walk on again,its soft and extremely clean,Thanks zerorez
very clean
Products and the professionalism of the technician. I've used Zerorez in the past and raved about your services, however this is the first time my husband had the opportunity to see first hand the exceptional service and knowledge the tecnicians had. Thank you for making him a believer as well !!!
Move the furniture and set it back up. Have two persons working. We realize business is tough.
I thought if I paid a more I would get a better job, and your prices are babout $100 over what I have paid any other carpet cleaning company. Although the tech was very personalbe, he was in and out of my house in less than 1 hour. The cleaning was ok, but there was still pet hair on the carpet and I really expected a complete job where I would not have to go back and revacuum and all.
good service and good cleaning of stains
1) came at 6:30pm (there fore caropet would not be dry until midnight)
2) knocked a picture off the wall and broke fram
3) elect cord faded blue on carpet
4) truck ran out of water and used our water
5) truckbroke down and had to come back the next day
The fact that there are no chemicals left in our carpeting. The non-pressure of upselling and the quick and convenient servicing by the Zerorez technicians.
The technicians were very professional, very quick, but also very thorough, I was given good advise,and my carpet looks almost like new.
It did the job!
Service tech Tim is a very person, but scheduling dropped the ball.
I did appreciate the others trying to fix the dropped ball, but it's difficult
making up being 8 hours late. I do still have one spot in our
den that needs a follow up, but everyone thing
else is good.
I liked both your excellent gear and the very pleasant and capable technician who answered all my (many) questions patiently as I watched every minute of the job (Philip Stephens).
To me, "empowered" water sounds like snake oil. But for sure, the carpet looks good. I would like to learn more about the science behind your process. Then I might be convinced that you do have something better than anyone else.
Your website doesn't cover the science particularly well, and I found it hard to find information on the WWW. If there is good and unbiased information on the WWW about using ionised water for carpet cleaning, you might try to refer your readers to that.
When I say science, I mean popular science. I'm not a chemist or the like.
Is Consumer Union aware of your service?
Hank
Your service is the best!
Timely, quick, and a great job!!
For the first time my carpets really do look clean after having them cleaned professionally.
I was really shocked because my carpeting was put in in 1995. Your company has made a world of difference.
I like the way my carpet smells after your cleaning. No soap odor.