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based on 85106 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was friendly and on time and explained a lot about carpet cleaning. He also took care to treat stained areas. Unfortunately some areas that were not stained got missed, so we have some long streaks of uncleaned carpet where he did not overlap with the wand.
Employees are very professional and the product is amazing.
Great cleaning jub, BUT I was quoted $163 ! Real nice young man said $30 per room for Scotchguard, I had 2 rooms Scothguarded, he said he needed to put something on 2 spots where a dog had peed, no mention of cost, I wanted 4 closets cleaned, no mention of extra cost! Bottom line, I was charged $484 for the job!!! I could not open the form that was sent be email that shows the breakdown.
I would like you to take at least $250 taken off the bill! I hope to hear back from you, thank you, Pastor Name removed
i spent $300.00 for 2 rooms and 2 halls. my carpet smells worse than before i had it cleaned. the people who came out were nice, but someone needs to come back out and redo some stinky areas.
React more timely when there are unresolved difficult spot issues
1. For the price I paid (4 times more than the competition and enough that I could have bought new carpeting), I would have expected that ALL of the stains were removed. In the main room stains remain, where it looks like it was missed. It was hard to tell when wet.
2. Was once again told that the carpeting would be dry in 2-6 hours. Finished at 2 pm, by 9 pm the carpeting was still damp in several areas, we had to wait overnight in order to move the furniture back.
The carpet looks wonderful, smells great, soft and my dogs didn't get a rash from the solutions. Thanks for the upscale service.
Name removed
Not clear about pricing at the start and it was alot more expensive than I anticipated. I paid $60 for a stain removal and the whole area of stain was not removed. The rest of the job looked great.
The cleaning chemicals that are natural and not harsh to the carpets
$328 for a 30 minute clean feel it was way overpriced for what we asked
$75 for a rug that was mostly covered by furniture
Excellent service and products. U
I have already recommended Zerorez to two people today.
The carpet is soft. House has fresh smell.
Great service and great job done
The results were amazing....I was going to replace the carpets if they did not come out clean. Now they look like brand new carpets...just as you claim in the ads. Tom, our carpet expert explained everything in detail and was obvious very knowledgable about what he does. Very impressed !
requested a 11:30 appt. was given a 11am-1pm window. Arrived at 3:05. Paid $60 for pet treatment and now the house smells like pet urine. Service Tech was friendly and professional. Room with pet treatemnt should be redone or refunded
The carpets looked much cleaner without having to use any chemicals.
Your service folks are professional, and strive to make their customers happy.
Your technicians, Randy and Ryan were terrific--very professional, knowledgeable, courteous and diligent. They did a great job and the carpets and car interior look wonderful.
No chemicals!!! The stains came out and my carpet looks 100% better.
Carpets looked so much better once they dried. Great job and good smell.
Very professional staff, did a great job and very respectful(Billy and Jason).
Carpet was very clean and smelled clean.Thanks for a great job.
The representative was very knowledgeable and courteous. I was very pleased with the job on the vinyl -- had tried everything to get it to look clean to no avail. Tony was very helpful and informative.
The Technicians did a fine job. The carpets that I had cleaned are in the same condition that they were in before I started. I saw no difference. They were unable to get out the dust/dirt residue around the edges of the carpet. I feel I wasted $300. As a Company I would bring the cost down.
All stains are guaranteed to be taken out yet there were multiple stains that remained with no explanation.
Environment safe
I am disappointed that Zerorez application did not get some stains out. Also, I don't like that I still today see the "rake" lines on my carpet, even after vacuuming and walking on it for two days.
I specifically used you becasue of your advertisemnt on the Jodi Dean Radio Show. I was look for a carpet cleaning co. that did deep cleaning without using water and no harsh chemicals. I just don't feel that enough time was spent on cleaning my carpet I pointed out some heavy used arear that are used and not enough attention to these areas and found a spot that was not cleaned. The technicians were in and out to fast. I expected more time would be given to the carpets. Sorry but this is how I feel. Thank you for giving us a feature that allows us to comment on your service.
Very effective and quick - you have performed miracles for us!
You have the best process in the world, just a shame that your tech's don't quite make the mark, having used you several times it's always a hit or miss as to the tech we get. You should have your tech's listen to the commercials on WBAP about you, talking about the shoe protectors worn...my guy didn't have them...no big deal, but we had some repairs made to the house and the carpet was suffering, I paid for 3 rooms and had two only cleaned, and that took a grand total of less than 15 minutes. It was a semi-good cleaning, could have been a great job like you are capable of. Traffic areas were given no more attention or care that non-used areas.
Service was prompt, helpful, quick, and we loved the results. Our technician, Rick, was personable, polite, and professional. We will use your service again!