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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Be up front on what can actually be done for the minimum fee.
The technician was thorough, neat, and personable. I like the idea of not having any residue left in the carpet which should keep the carpet from getting dirty quicker. I also like that the carpet wasn't crunchy feeling after cleaning and protector was put down.
Customer Service didn't know what was going on with my apt. No one called to confirm. I had to call and then was transfered to several people before I could get a confirmation. Once they arrived he added more things and ended up costing more money. Its been a couple of weeks and we can see where some of the stains were. NOT HAPPY. Your service does not meet up with what you advertise. I will call the radio stations promoting you to inform.
Prices are a bit high especailly when you add scotch guard and spray for heavy stain areas
I need some time to judge the no residue factor. Otherwise, pleased with service.
They always do a great job of getting stains out of our carpet. I do recommend Zerorez to everyone I know.
I like the fact that soaps, detergents and shampoos are not used.
Very clean smell, almost dry when leaving, spots removed and carpet looked new again! Great job!
Your advertisements claimed that you were able to remove stains in carpets where other companies are not. When your representatives came to treat and shampoo my carpets they claimed that the stains were not that bad and there should be no problem in removing them. When they left, there were still stains in my carpet after paying 4 times more for cleaning my carpets than the special price I was quoted when I first called and scheduled your services. I spoke with my sister and she told me that she had a rental home with extremely bad stains and Kiwi was able to remove all of them for less money than I paid. I will never use your services again, nor will I ever recommend your company to anyone.
Prompt, very nice personnel, carpet cleaning exceptionally done.
false advertisement, carpet still dirty and smells like dog urine. didnt get my gift certificate
Jamal did a great job cleaning our really dirty, worn carpets.
Employee was very friendly and professional, and the carpet was cleaned quickly and thoroughly!
I love the fact that there's no shampoo used. The carpet is so clean and doesn't feel stiff and sticky when you're finished. I LOVE IT!
Good customer service
Workers were very professional and efficient. I did think that the prioducts were somewhat "misrepresented" by the radio advertising in that the steaming process was not supposed to void the carpet warranty. That suggests that "scotchguard" product the workers indicated was necessary to return the carpet to its original state should not have been necessary. I opted to get it because I wanted the carpet to have the best protection, but I did feel somewhat misled about the services.
Thorough, friendly and helpful service. Like no res. Pricing is somewhat high.
Tech was very professional
The service works great, carpets look great. My only complaint is that carpets were still wet 24 hours later. I don't remember that from your last visit.
The professionalism of the service techs.
the working around my schedule.
no hidden cost
Carpets are clean and no long drying time.
The cost is a great value
Jomal did a excellent job of cleaning the carpets and informing me on what I could do to keep the carpets cleaner longer and took his time to make sure all of my needs were met and exceeded
Explains every thing before starting. Very professional .
The tech tried to charge a different rate than what was quoted... He didn't attempt to clean any of the stains without trying to charge for it.... He basically just vacummed the carpet...
Zerorez can give me a total refund to make things right...
I saw immediate results with my daughter's carpets because they were white. Even when they dried they looked wonderful. I was not as pleased with my carpets after they dried, but they still look a lot better than they did.
Thanks!
Carpet was really clean and the tech did a great job.
Fabulous product - very professional service. John, our technician, was a joy to work with - he did an excellent job cleaning our carpets. It had been quite awhile since we last had them cleaned and now they look like new carpet - so clean. John took his time to thoroughly clean the carpet and showed me the dirt as it was being extracted - it was eye-opening.
In the past when boe was service tech job was done well. This tech was courteous and nice but does not know how to clean carpet
I live in Dallas. Why an $8. travel fee? Just a way to make the price higher.
It really works - carpets are truly cleaned and stay clean. You truly get stains out and the stains don't come back!
It was quick and easy. It was natural. I did not receive my $100 gift card, as promised.
Courteous technicians, and phone people. Very efficient cleaning.