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based on 85480 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I did not like that I had one area that had pet stains was not even a 5x10 area and they wanted to use 2 gallons of stuff at $75 per gallon to eliminate the odor...I think one that $75 for a gallon of stuff is alot and that it would take to gallons for a spot smaller than 5x10
A little more time could have been used to ensure that the grout that I paid to be cleaned was thoroughly cleaned. Completing them first then tend to carpet would allow some drying of the grout to see if touch ups are needed. My grout in the kitchen is a little too spotty with dirt left. I would have like also if the machine was able clean up to the baseboards instead of leaving a filthy inch border around the clean tile.
Mainly that everything is sucked out and taken with you! It is no longer in my carpet.
My carpet looks amazing. My whole house looks cleaner. Joseph and Joe did a great job.
Your staff is very professional and very mannerly---- Roy was awesome! My carpets look great!Even the pet stains were treated an d looks amazing! Thanks again!!
Name removed
Although very difficult to apply for the gift/reward offer
workers gave me confidence that they were doing a great job and my house would be cleaner.
customer service, convenience, professionalism.
Quality of carpet cleaning and attention to timeliness.
The water used. I wish there was something to help brush up the traffic areas otherwise very nice job. Techs were very nice.
The fact there is no soapy residue.
professionalism
Already have recommended twice- the personal service of the technicians was superb: Billy and Oscar
Great consideration is given to "Clean" living as free from harmful and possible harmful substances.
There was no "after" smell. My husband was supposed to ask the technician to deodorize one of the rooms, but forgot. With other services, that deodorizing leaves a smell for a while. It was nice to have no smell at all. I just hope the pet odors are gone, even though we did not ask to have the room deodorized.
Tech was very informative, friendly and polite and knew his product.
The cost of the oversized room charge seems excessive since we did the Three rooms carpet special. We actually had 2 rooms and hallways cleaned.
The person who made my appointment over the phone was very professional and helpful and I was able to get an appointment the next day. The technician did a great job of cleaning my carpeting and also stretching the carpeting in the hallway. I was very satisfied with the job and will use Zerorez again.
The gentleman who showed up to my house was very knowledgeable and courteous and and did what he said what he was going to do.
The end results was better than I expected.
In my opinion you're a little pricey but I guess you pay for what you get.
The results were amazing! Even problem stains were totally gone. The fellows were very professional and took the time to explain the entire process. I am especially pleased that no chemicals were used. I will definitely be using Zerorez again.
Excellent products and excellent service
No detergents used to clean the carpets.
I was overcharged by $10.oo dollars.These charges were hidden fees that I was not made aware of until I saw them on my reciept the the worker could not produce on sight.
I was quoted a price over the phone and my mom
was here when the guy came. I figured it would cost a little extra for stains but didn't expect to have to pay double the cost to have pet stains removed. I was NOT happy to pay almost $600 for carpet cleaning when I was expecting much less
The tech was very nice and even though he offered more services, he did not force it. I appreciated that. I'm just not sure I feel like the carpets look as good as they could have after having them cleaned.
The carpets look wonderful... like new again! Thank you Edgar!!
green technology and no soap or residue left behind
Equipment didn't work on first appointment. Person spent over an hour trying to get it to work without telling me the problem. Extremely hot day, and he left the door open while trying to get equipment going. Second person came out an hour after first one left. My appointment took much longer than expected. First person said he had problems before coming to my house. He should not have started here if he knew he had problems.
The teck was a+, did a great job.
it works and the guys were great
My carpets have always looked brand new! I have used you for years. However, this time the area entering the den from the kitchen was not agressively cleaned as it always has been. I feel the technician almost skipped it. It is a high traffic area that I requested special attention for and it looks no different than before he came. This has never happened before, so of course I am disappointed that this very visible area is not it's usual appearance after a Zerorez cleaning.