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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technicians were professional and efficient.
Service, service, service. Knowledge, caring, wanting to do a good job, satisfaction of customer. Seth and Mitch were amazing.
We were so happy to have them come and take care of our carpet cleaning needs, carpet stretching and cleaning of our kitchen tile.
No chemicals - knowledgeable people - service minded
Carpets look great and we really liked the guy that cleaned them. I think his name was First name removed.Excellent experience!
Quick, professional, great detail on what you are buying, and a great web site
Prompt
Explanation of work
Results
No residue cleaning, upfront prices, great discounts and 30 day guarantee
The products cleaned the carpets well and did not leave a strong after smell. It was also helpful that it was pet friendly as I have a small dog who likes to lick his feet. All in all, very satisfield.
I was very pleased with the men and the great job they did on my carpet and they also did a wonderful job cleaning my husband's recliner. It looks brand new.
YOUR EMPLOYEE WAS FAST,EFFICENT AND THE CARPETS LOOKED REALLY GOOD WHEN HE FINISHED
The tech was very knowledgeable, carpet is clean.
I was very impressed with the Carpet Tech that came to my house. He explained everything that needed to be done , would be done and how much. Very polite and professional...I really appreciate that kind of customer service. I will use Zerorez again.OH, the price was VERY VERY affordable...which is great for me ...
Prompt, on time, efficient, friendly, and very clean carpets.
How amazingly clean my carpets are now and the friendly, helpful service of the technicians.
The actual service is not messy like some other services I have used. Seems to dry faster too and my carpet now has a softer look. This was my first time to use Zerorez and it won't be my last.
just great services thank you >this 3rd time around for cleaning
Service was great but the stain in the bedroom leatched back up so it is there again.
I was also told I would be getting a $100 fuller's gift. Errico ate and have not received it yet. When can I expect to receive it?
Tony did a great job of explaining the process and the expected results. Carpet looks good.
It was quick, dried quickly and the tech was very pleasant.
I PAID AN ADDITIONAL $120 FOR PET STAIN REMOVAL. WHEN THE TECH AND I TALKED ABOUT IT, IT WAS NOT FOR 2 OR 3 STAINS BUT ANYTHING HIS "SPECIAL LIGHT" PICKED UP. WELL..... FRIDAY AFTERNOON, I SAW AN OBVIOUS OLD PET STAIN IN ONE OF THE BEDROOMS. WHY DID HE NOT GO BACK OVER THE JOB AND LOOK FOR ANY MISSED PET STAINS? DID HE JUST WANT COMMISSION FOR THE UP CHARGE? I AM VERY UNHAPPY THAT THIS STAIN IS VERY OBVIOUS. THE STAINS I TOLD HIM ABOUT WERE REMOVED. HOWEVER, I DID FIND ANOTHER OBVIOUS ONE RIGHT SMACK IN THE MIDDLE OF ANOTHER ROOM. LUCKILY, HE HAD NOT LEFT YET AND I CALLED HIM IN TO RE-TREAT. IT CAME OUT EASILY. I NEED SOMEONE TO RETURN AND REMOVE THIS OBVIOUS STAIN. IT IS NOT A NEW ONE!!!!
OR, I SHOULD BE GIVEN A PARTIAL REFUND ON THIS PET STAIN. APPARENTLY, UNLESS I FOLLOWED HIM AROUND AND POINTED OUT EVERY LITTLE THING, HE DID NOT DOO WHAT HE PROMISED. I EXPECT A FOLLOW-UP CALL REGARDING THIS MATTER.
THANKS, MRS. Last name removed. Phone number removed
Quality of work.
I love the cleaning that was accomished without
using toxins.
My vacuum setting had to set up because of
the volume the process returned to my carpet.
Phillip was professional and hard working.
My impression of Zero Rez as a first time customer
Has been very favorable.
What I like best about the product is that it doesn't leave a residue in the carpet. What I like about the service Seth & JB provided was their knowledge about their products and about pet stains in general, and their great attitudes! They were very enthusiastic, outgoing and positive. It was obvious to me that they and genuinely enjoy doing their job.
Our cleaning technician did an outstanding job! He was extremely professional, courteous, adaptable when I added services, and the service he provided was of outstanding quality! I am very excited to have found a quality carpet cleaning company of your caliber!! Thank you for a job well done!!
I thought the price for four rooms was outstanding. Keith cleaned my carpets and he did a great job! I had not had my carpets cleaned in some time, but he made them look like new again. Jodi Dean is right: Zerorez can get anything out! Best carpet cleaning job I have ever had. I will definitely use Zerorez again.
Great job with old stains, scheduling was very convenient, Roy is a great tech.
Be more up front about real costs. I was very surprised at how much it was to clean the tile in my house vs just the carpet.
My carpets look brand new... Tony, the technician, worked diligently and did an exceptional job. I have been recommending Zerorez to all of my friends and family.
no soap and friendly service
Some of the stains didn't come out. Jamal said that was the best he could do.