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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional service people that do good work.
Carpet looks great. Technicians were very kind.
Very efficient, hard working employees and like that the process does not take very long and yet done thoroughly.
Stains are completely gone!
I like that your cleaners are earth friendly.
Your crew is great too!
Well, i bought a product that was supposed to be delivered. I've call 3 times with no return call. When call was finally returned, it could not be resolved right away and you were to call me back. That was 4 days ago--still no call. Still no product. Please just credit my account the $45............
We liked the young man that cleaned our carpets. He gave the carpets the thorough cleaning they needed, was very informative,
and personable.
Ceasar explained everything in detail before he did any work. He did a great job.
Green technology and courteous/efficient workers
First, you missed two straight appointments. Finally, on the third, the guy came out, worked for 30 minutes and called it good. Some spots did not come out. The advertisement says that the spots won't return but 24 hours later, one of the spots is showing through again. I had high hopes for Zerorez, but performance has trended to poor. Did not do as good of job as other carpet cleaners.
There were two men who cleaned the carpet Joe did a better job cleaning the carpet upstairs than John did down stairs. I was also told that the dirt on the side of the stairs and edges of rooms could not be cleaned. Other than those two issues the carpet upstairs really looked good, the two rooms downstairs could have been done better.
Payed $180 more than the quoted price as was told I needed a pre-treatment to remove stains and a large rust stain and other stains were not removed.
No chemicals. I'm allergic to a lot of things, like perfume, cigarette smoke, scented candles and some chemicals.
We just think you do a very good job which speaks highly for your personnell.
Products did a great job of cleaning with little oder. Service was fast and very friendly.
Great service & my carpets look amazing!!!!
You use just water. However, since you use just water why does it costs so much? Why don't you have specials for just 2 rooms instead of 3?
Zerorez guys are always very clean, nice and friendly and do a good job.
Employee was very nice and very informative about the system and how it worked. And it did!!!
Quick drying. Excellent results.
However, I had my tile sealed by Zerorez last year, and it has since developed some holes and strange coloring that were not there before.
Well, from all the radio talk and advertising, I would have expected this amazing clean look. In the past, I have hired a regular service that is just a one man operation here locally. And although it is difficult to compare, my wife and I agreed that this local service is able to get the same and in some instance better results, for the same $. Also, the pet treatment was offered at $60 an area in addition to the regular price for cleaning. That's almost 2-1/2 times the price of a base cost per area. I am not dissatisfied with the service provided, it was still a very reasonable and fair service, but you asked me so I thought I would be honest. Thanks.
The professionalism of the gentlemen who came to my home was refreshing. I was at ease with them and felt that they completely knew their business as they took their time to clean my carpets.
I think my carpets are the cleanest they've ever been and I like the fact no chemicals are used. Your technician did an outstanding job.
Do not push for additional services that was not asked by the customer.
A more active technician with initiative would be more beneficial to the company.
Technician, Seth, was very knowledgeable & thorough.
I have never been disappointed in the quality of service.
The end result was wonderful, the technician was efficient and knowledgeable, the cost was high but the results are great!
Very professional and efficient.
Safe, environmentally correct, non toxic
Professional service technician. And the product themselves are ingenious!