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based on 85106 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I paid $60 extra per room (made my $99 sales price go up to well over $300) for special treatment of pet stains that the technician said would prevent my dogs from going to the bathroom on the carpet anymore. That claim wasn't even remotely true and my dogs seem to be more attracted to the carpet than before. The carpet looked great when it was first cleaned (though it took 8 hours to dry, not 3), but a week later they look worse than before.
The carpet was just cleaned on Monday. We need time to see how it holds up. Looks good now.
Better customer service from non technical employees.
1. When I called to schedule my appointment for last Saturday, I told the scheduler that I wanted the special that was announced by Jodu Dean on KLUV radio that week. The girl did not mention the Fuller's Jewelry gift/coupon. I forgot to ask for it. Will it be mailed to me? I'm sure you have my address:
Name removed at 493 Primrose Ln, Rockwall, Tx 75032
2. I was very pleased with the results of the cleaning, but (I believe his name was J.D. or J.B.?) was a bit too casual in his manner; hard to explain). He also had a trainee with him. It was obvious by the way he treated him. The trainee was very shy (which was fine)but JD told him to , "get down there and smell for urine" after he had cleaned the dining room carpet. Then he had asked the trainee to get him something, the wrong thing was brought to him and he rushed out to go get it himself, instead of perhaps saying," Joe, come with me and I'll show you where I keep the _____". It was a bit awkward and I felt a bit sorry for the trainee. He needs a more positive, supportive trainer.
The carpet looked great after just a few passes with the wand. The guys were extremely friendly. Definitely a great carpet cleaning experience!
I spent almost $600 to have carpet stretched, 3 rooms/hallway cleaned & stairs. Stairs were $5 per step and all he did was take the cleaning machine and skim it over the top of each stair as he descended. Several spots that were pointed out for pre-treatment were still there when they left. Very disappointed considering the money spent.
Tech left water on my wood floor that meets the carpeted area. Light stain in bedroom is now BRIGHT yellow, worse than before. It has taken 2 DAYS for the carpet to dry out and we still have a few damp areas. This was my second time using your company. First time was great, this time not so good. All my friends that I recommended to you, I have now shared my experience. Will not be using you again.
Window of arrival time. More in depth and professional information as to options and pricing and additional services. (More training for employees?)
Prompt, courteous service and my carpets have never been that clean
extremely good job
Person who cleaned my carpet was extremely nice, curteous, and very good at cleaning carpet. He removed all of my stains!
Tim was outstanding! He educated me on the process, informed me of other services available, took time to answer questions and did not put any pressure on me. I ended up adding additional services to my order including cleaning a large area rug. My carpet looks beautiful! I will never use any other service except zerorez thanks to .Tim. Thankyou
The service was easy to setup and schedule. Looks like the tech did a good job. I felt like I received a good value.
It was quick, reasonable, and the carpets are clean!
Prices, are too high for odor treatment
No soap or chemicals
Carpets take longer to dry than advertised.
On time and do a good job that last a long time.
I understood that the service men would not move heavy furniture but I didn't realize that they didn't want to move anything until I asked for help. The carpet looks good. I also felt that they were trying very hard to sell me more services than I wanted.
Less talkative service people. Also, service person relied on 74 year old woman to move furniture around for him.
Visibly clean, soft, and FLUFFY carpets! Ricky and Tim very professional!
That my 15 year old carpet looked like new after cleaning with your system! Technician was very courteous and offered helpful tips regardingthe "care and feeding" of my carpet. On time within the designated window.
It actually took out the stains in my carpet and the other cleaning companies did not. Michael was also very professionable and knowledgable with your product. He provided amazing service. I've already recommended to so many of my friends!
We like the way our carpets come out and the fact that we helping the environment with your methods.
I do need Bo to call me regarding the wood floors and items that did not come off of them. Thank you.--Holy Trinity Seminary--Rita--Phone number removed
My carpets look great. I am very surprised and happy, but I also had my tile floors done. He cleaned the grout and sealed them and WOW, what a difference. I am so glad he suggested it. My floors look like NEW!!
It actually works and the carpet look new again
We already and moved furniture and my husband helped with the couch. However we had three chairs that were not moved so not cleaned beneath them. For almost $400 I thought you might send two technicians who could move furniture, put it on blocks or something.
However, he was very nice and did a good job otherwise.
I have had the pet stains treated several times and they still seems to show up with your light when you come a year later. We do not have pets but the people who lived here about 3 years before us did. I would like them treated and not come back at all.
The honesty of the personnel was very refreshing. You're frontline persons that are actually going to the homes and doing the work come across as honest and dedicated. The end result was impressive also. I will definately recommend you to others who are in need of carpet cleaning services!
Not much