- Phone: (214) 372-5326
- Visit Website
based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
So far no residue has come back up!!! Really happy with this cleaning and will definitely use again!
Chris and Justin were very professional and personable. Together, they did a GREAT job obliterating stains that the previous carpet cleaning service was unable to remove. My carpet looks and feels like new again! We were very impressed not only with the staff and service, but also with the impressive results. Will definitely use Zerorez again and have already recommended your company to neighbors.
You may share this recommendation, but please use only my first name and location -- First name removed in Plano, TX)
Let people know when they call in for an appointment that closets are EXTRA.
I have never had my carpets professionally cleaned before and was not told that ahead of time.
Perhaps it is common knowledge to those who get their carpets cleaned, but for a first timer, I wish the appointment scheduler would have told me when I called in.
Thanks
Name removed
I don't really like to give recommendations but the service was ok.
seemed like a thourough job and technician worked well with me
I did not really understand the fact that it was 60 dollars an area for the pet treatment. That is really way over priced for the amount of work involved. There was an area upstairs that did not look like had even been done due to the fact that there was still my carpet rack marks after they had left. The two technicians were here maybe an hour and that is pushing it. They left an area of water saturation on the stairs that i had to ask them to fix. I had a frustrating time with the scheduling and I am doubtful i will use you again.
Service was great, fast, & professional.
On time, courteous workers and clean carpet!
Safety from chemicals and got stuff out of carpet I thought was impossible.
Non toxic to pets and humans Plus no sticky residue
Tony was our service person. He was on time and gave very clear explanations about the process. I really appreciated his tips on what I could do to maintain my carpet. In addition, I like the idea of a cleaning process that doesn't put soaps and chemicals on my carpets. I will use Zerorez again, definitely.
Donna Gurss
Fairview, TX
Carpets look and feel clean. Service is great. Technicians are very knowledgeable and go the extra mile. I truly believe that zerorez is a superior way to clean my carpets. Stains do not come back!
My 20 year old carpets look brand new!
Excellent scheduling, on-time response and my technician, Keith Loatman, if fantastic--on-time for appointment, cleans the carpets to new quality, convenient payment and invoicing -- all around perfect Company in every respect. Thank Jody Dean and Friends on TV for extolling your services, which is why I called you many months ago....J. P. Last name removed
When cleaning carpet and there is floor around the surfaces should be cover with a cloth or plastic do it will not damage and stain floor
It was really the service. They guys were very friendly and I felt like they did a good job for me.
Misleading ad...3 rooms for $99, but that does not include ANY spot removal.
Very thorough, efficient, and did a wonderful job. The tile looks brand new after cleaning away 11 years of dirt and wear & tear.
Very friendly and kind workers, plus my carpets look and feel great.
No rez, got carpet clean, pet detection and your service tech.
Some pet stains still smell bad.
Everything was good with the cleaning. I just hate the massive tire marks left in our driveway by the truck. They are everywhere.
Zerorez gets my carpet cleaner than any company I have used in the past....with no residue.
The technician was professional and kept me informed of progress and issues when he got started, and sat with me and priced all the work I requested so I there wasn't any sticker shock.
Work longer on the problem areas. It seems like they did not work long on the areas I was concerned about
"green" clean and very professional employees
How the chemicals used cleaned up our horribly dirty carpet. It looks like new.
Prompt, courteous, efficient, explained throughly about a pet stain. First time user of your services, but will use again.
Disappointed a few spots did not come out.
I paid for a pet service on my carpet. But the scent still smells of urine. They guy told me the treatment he was going to provide would do the trick.
I work for Salem Radio Network in Dallas and hear our local radio hosts talk about your service. I must say that although the concept of Green/Non residue is a plus I was disappointed in the quality of the clean. I have used your competitors in the past and was happier with their results. You offer no pretreating, light furniture moving, or deodorizers. Our carpets were not in horrible shape. I expected to have you leave them at least fresh smelling. Instead of like, well, damp carpet.
So although they are clean, I feel I could have gotten them that clean myself with a simple steamer rental from our local hardware store.
The only thing I did like was the courtesy of the crew that showed up. They ended up helping me move the couches around when I asked even though they continually said it was against your policy. Almost like they were having to apologize for it.
Name removed