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based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The person who did my carpets and rug was very professional and worked very hard to get the dirt out of highly traveled areas. We were pleased with the look of the carpets and rugs after he was finished.
Brown stains appeared on carpet as carpet dried, these stains had never been there. Zerorez came back and re-cleaned the area, stains returned, as well as more stains appeared.
Tom Moody the technician was very professional, I told him upfront that i could not pay for any extras, he did not try to upsale....the carpets have never looked and felt so good.
I loved the process...I have no negatives to say about this product or the person that came out.
no soap residue.
The prouducts you used on my old dirty carper cleaned it very well. I got to see the actual old color of the carpet
Mitchell was great...knew his work & very professional.Love the fact not wet & can walk on within an hour. Again it's those who come into homes & represent your company that make your company...and Mitchell was wonderful.
It did not take a long time and the carpet looked great when done. I did pay extra for a stain/odor neutralizer that didn't work as well as i would have liked though.
Carpets look great; Billy did a great job. THANK YOU!
The Rep was okay, but he seemed to make excuses before trying to get stains out. And quite honestly, I couldn't see a difference in cleanliness of the carpet between you and your competitors. Seems all provide the same amount of clean.
no down time, they cleaned very well
The cost was way more than expected. The radio adds make it sound like you can get your pet stains out and it's the price of the steam cleaning. So instead of what I expected $160 approximately, I had to spend $700. It should be advertized that pet stain removal is additional. Plus they couldn't get the edges of the room very clean at all.
I was surprised to see just how clean my carpets were without the use of soaps and detergents. I was also amazed to see just how much detergent was removed during the process. I will be calling back to get the rest of the rooms cleaned.
First name removed
Pricing for stairs and area rugs.
I have used Zerorez I believe 4 times now. the first 3 times were outstanding. This last time I had $86.00 dollars in reference points and the man that came to my house to clean must not have been trained very well. I have vomit stain in the carpet from my dog and everytime Zerorez has been able to get the stains out. The man that came to my house was more concerned about cleaning my hard floor for $900.00 than getting the stains out in my carpet. Then he proceeded to drop the price from 900.00 to 500.00, wow what a price drop. He did not get the stains out and sprayed some stuff and told me it would go away in a couple of hours. That is the dumbest thing I have ever heard since I have used Zerorez 3 times before. I hope that the people I have recommended did not get the same service I would totally embarrased.
I told the woman who answered the phone that I had stairs when she gave me a quote. When they arrived at my home they said the stairs weren't on the work order. The charge for the stairs was $5 each. Had I known that I wouldn't have used Zerorez, I'd have used the people who I've used in the past.
The carpet was so wet. I had to call them to come back out and suck up more water. Even Hunter said the carpet was very wet. Said that someone must have turned up the pressure on the truck to put out more water. I don't feel I should be charged for the fiber protectant because they came back out and when they sucked out the water there went the protectant. If they knew the carpet was too wet why did they leave??? You are welcome to call me at Phone number removed to discuss further.
I am very impressed with Zerorez. My carpet looks brand new (being the "dog house" that's just amazing)! Mike Jones did a fantastic job and was very knowledgable about the products. I have already recommended Zerorez to my family and friends...and to also have them request that Mike clean their carpet.
My carpet seemed to get dirty faster this time than when Zerorez did it before at my other home.
My carept looks new.
They worked pretty good
Great cleaning results and impressive natural ingredients. Would like to be provided with a list of standardized pricing, as it seemed like the tech was deciding on the fly what to charge for each additional service, but overall was ver pleased with the service.
excellent results and very resonable prices--service provided within time frame and all products demo'd
You were on time and called when you said you would. The service was quick and thorough. I am very pleased with the look of my carpet and will definitely use Zerorez in the future.
Professional staff. On time. Courteous. Careful in my home. I'd exactly what they said they would.
Carpet came out excellent. They got our stains I didn't think Woukd come out.
The service is very well organized in that they call you a couple days beforehand to give you an approximate window for arrival. This particular technician called 30 minutes prior to arrival to let me know they were on the way. They, George & Heather Hewitt, were very efficient, personable and knew their business. Our carpets, area rug and living room chair look brand new again. I also like the fact that no soap was used, therefore, there is nothing to immediately attract dirt. Zerorez is everything Mike Rogers from KRLD radio says it is! You now have another repeat customer.
M.J. Last name removed
It took out everyone of the stains. One room had never been cleaned professionally. It came out looking as good as the new carpet. I love the smell of it and it looks just like new.
Personnel were highly trained and answered all our questons.
Best carpet cleaning ever!
The carpet feels soft, not crispy after cleaning.

Natural, odor free, excellent results that restored our tile and carpets. The technicians were very informative and interactive to teach you about their products and why you obtain the results.