- Phone: (214) 372-5326
- Visit Website
based on 83383 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It did the job....this time.
Friendly service and my carpet looked great!
Both products and services.
Zerorez gets the carpets clean and the drying time is very quick.
Very clean carpet.....dries quickly....stains don't come back......quickly done...best price!!!!!
We liked the lead guy that came out and they seemed to do a good job - and he was very nice in doing over a couple of areas.
The big issue we had is after they left - later in that evening our daughter was getting into her bed we noticed that two of the wood slats that hold the mattress up = had been put on top of her bed. It appears that in cleaning under the bed that the slats had been knocked out - or had come out in the process of moving the bed (team had expressed concern about moving the bed as it is old - and I told them to let me know when they get to cleaning around the bed and I would come up and help them move it - but they never let me know).
So, We had talked about them cleaning under the bed - and while they were cleaning that room I had come in (they were half done) and asked if everything had gone OK or if there were any problems - and the junior member of the team told me "everything went OK".
It was not a big deal - but I feel like I was lied to - and all they had to do was tell me the slats had come out and we could have gotten them back in right away with no problem - but for some reason they decided not to mention it to me.
It really put a "damper" on what I thought about the work that was done and makes me ask "why would they not have said something". We were obviouly going to see the bed at some point and see the slats.
The cleaning work looks good - and I like the Zerorez process.
Name removed
Quick service, LOOKS GREAT!!
professional technicians. they did a great job! carpets look like new!
Service technicians were friendly and efficient. Carpet looked like new.
I had some pet stains and it cleaned it completely, also dries very quickly. I've used you guys for years as well as some others and you are by far the best!
Mitch did a great job although he was very tired ,our words not his.This would not have happened if the scheduling person had done his job. The productswere great, but I didnt enjoy this taking up two days waiting for someone to call me back. thank you SASP
I like how clean fresh and fresh smelling carpet are! They are so soft and not crunchy like other companies products make your carpet feel!
No detergent residue, professional personnel, detailed communication prior to the appointment.
No residue
I have had my carpets cleaned by other company's and ZeroRez is by far the best.
Carpets Come out amazingly Clean.
no residue, dries quickly and job was very thorough
They are chemical free AND you have highly competent and courteous people coming into my home doing a top-notch job.
Technician friendly, helpful, and on time! Carpets look nice when done.
It dried quickly. They did a good job and were on time. First name removed Walker
The service Tech was wonderful, but my carpets just look like they were vacuumed and not clean at all..... Is there anyway he can come back and redo them?
First name removed Turner
Phone number removed
the technicians were very professional, but i am still seeing stains, a little dissapointed, oil from where my dog laid still shows and a few other stains, maybe i was expecting to much but the carpet does not look like new
The Service was not completed as agreed upon; only tops of stairs were cleaned and not sides. The service tech said they only clean the tops, but after calling the main number the sales rep confirmed all sides of the stairs were to be cleaned. She immediately advised that another service technician would be out. The appointment was scheduled for a different day. The second technician was professional and did a great job. Both technicians did a great job of presenting the features and benefits of the service. We would use your company again.
Serviceman was very knowledgeable, worked hard to meet all our needs and left us with very clean carpets and sofa.
The carpet looked almost new. They recommended that I have the work done again about six months ago and I am glad I did that helped. Now it looks all fresh and nice again.
works great...dried quickly
what I was quoted did not included pet stain treatment, but on my phone call order the impression I was given was it was included. My cost went up by four hundred dollars. I never received the Fullers Jewelry Store 100 coupon. It felt like a bait a switch and the sad part of it is I've used this service twice before without this kind of issue. When you make an offer, disclouse everything up front so there is not suprise.
Got out ground-in dirt. Technician very professional and efficient.
The company took only one hour to complete several rooms and a set of stairs. In my opinion that seems way too fast. The employees that came did suggestive selling for pet odor (that we don't have a problem with), but failed to even work out the stains in the carpet. I wasn't here and my husband trusted that they were finished. When I got home only one stain appeared to be lighter. ALL of the others look as though they hadn't even been treated! I'm not happy. I could have taken a little steam cleaner and would have done a better job. My parents recommended your company, but I won't be referring you to anyone.
The professionalism of the employees and the time they spent answering all of our questions.