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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet is clean, but it is now hard and stiff as if there is a residue that remains. The finish product leaves much to be desired with foot prints remaining.
Everything
Weird streaks left
The gentleman was very kind and polite.
He went straight to work and let me see the difference it made before and after.
Great job on the carpets, very congenial tech, arrived early and out in a jiffy.
best job I have ever seen and perfect service. The employees are great!!!
Well I think you need to inform customers that when technicians come the distance they clean is not against baseboards. Also fees charged on arrival will double or almost triple of what you bargained or budgeted to pay. Also, apparently I was misinformed about cancellation the week before and so was other client about l 2 persons team coming and one called in sick so I had to reschedule “. Seriously, I think you misrepresent a lot of information. I was not notified of technician being over an hour late until I called and then I was told I would get a call 30 mins before he arrived after I called and it was more like 10 mins It was inconvenient timing for family because I was not told 4-6 hrs before we could walk on it and because he was late I had to put pads down to walk on not to ruin clean carpet until everyone was in the bed and then moved them so it would dry. I guess I was disappointed but technician was very nice Also tipping was not mentioned, but I realized a tip would be taxed if applied to card. REALLY?? Guess that hots the highlights. Oh except that door.of your house will be left open for cleaning g process and heat of summer after rain with mosquitos is very bad on my part to have scheduled with humidity and rain. Very upset
I liked the results.Ricardo did a great job. He was very pleasant and polite.
A bit expensive, we were charged $15 extra for a bigger room but other rooms were super small with furniture included so it didn't feel right. The associate was polite and friendly though
Quick service. Nice carpet cleaner and great quality.
Unfortunately I was expecting a way cleaner carpet. The fact that yall only use water to clean the carpets lifts up no stains at all even dirt stains which is what I had. I have heard wonders through the KLTY radio and in all honesty I wouldn't recommend yall at all. I could have done a better cleaning with my own Bissell carpet cleaner.
Quality care by skilled and friendly technicians.
Easy to book, over communicates which I very much appreciate, technician was on time and very knowledgeable. Have used them twice and can’t imagine using anyone else in the future!
The young man that cleaned my carpets did a very good job of cleaning and he was polite and informative.
However, when it comes to the cost, you need to read the small print because it might be a lot more than $99.00 they say. The total cost is determined by the square footage that you want cleaned. For ours the cost doubled.
The carpets and our stairs turned out great! We are just waiting to hear from someone at Zerorez about the chip in our bottom wooden step.
No soap used
I'm very pleased with both the AC duct cleaning and the carpet cleaning. Both Techs were friendly and efficient and did an excellent job.
Cleanliness of carpet cleaning
Exemplary work by the technician! Thorough,pleasant,highly skilled and efficient. Reasonable cost and the coupon was a great incentive.
Scheduling was the only issue. I attempted initially to be on stand by and , despite many texts, phone calls and messages, it failed. I had to reschedule a week later. I definitely prefer a specific appointment.
The carpets look great! The Rep did a good job.
Prices seemed quite high. I'm very pleased with the service and my technician was great. But for two hours worth of work, the price seems rather unreasonable; especially given that I received a 50% discount. I honestly can't imagine paying full price for the service!
Zerorez is easy to schedule. The techs are friendly, knowledgeable, and simply helpful! My carpet looks beautiful when they finish. I have used Zerorez forr years and I hope never to use any other caarpet cleaning service!!!
I like the technology behind your cleaning process. It leaves everything clean.
Quick and great service, could literally see the dirt getting pulled out. Very professional and courteous...
Prompt, friendly great service!
Great job by William. Excellent work!
The technician was fantastic and did a great job. Carpets look great, feel clean and he was kind, personable, quick and efficient.
Nothing at this time. Send another survey in 2 months.
Deeper cleaning in areas with stains. When the carpet dried up and I saw previous stains I went over those areas with my steamer and pulled up a lot of dirt snd grit
it was very professional, friendly service. My carpet and couch look like new again.