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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service itself was great, Jesse was very professional and efficient, however scheduling was difficult. Before this appointment I had to cancel previous appointment due to no-show.
Our carpet looks wonderful! Our technician was kind, knowledgeable, respectful and did a great job!
First time to use Zerorez & was very impressed. Easy appointment process. They called to inform me of arrival time. The technician was even a bit early. Dexter C was so professional, thorough & attention to detail. My carpet looks amazing even though it’s 14 years old. Certainly brought it back to life. Also did some tile area. Highly recommend. Thank You Dexter C & Zerorez!
So wonderful! Looks amazing!!
David did a great job of removing he cat spots. The carpets have needed it for a very long time
He did a superb job and I will defi.atly call again.
I have my carpets cleaned annually, and this was my first time to use Zerorez. I struggle with elderly dogs that I love dearly, and they are becoming a challenge on one of my carpeted areas. Zerorez did both a topical and flush treatment and really pushed out the soiled problem in our master bedroom. They were honorable with their guarantee and came back a week later to retreat one frustrating area. I am very pleased with their work and would highly recommend this company and plan to use them on a regular basis.
Professional, courteous, prompt and reasonable.
Usually you have very professional people. This person started to argue with me when I showed him areas on the tile that were not cleaned. I started to call you and then he recleaned the floor. I don't want anyone to get fired. He just may need customer service training.
Flooring edge were not cleaned on the carpet. It was not cleaned maybe because of the tools that may require cleaning the corners.
The technician was very friendly and a hard worker. He did a great job on the floors. I will definitely use Zereoz again.
The guy who came here yesterday was very attentive about 2 year old blood stains and more recent blood stains - also about products I had used on the stains - Resolve and Shout carpet cleaners, stain removal spray, He did a great job in getting up stains, both upstairs bedroom and downstairs 3 rooms..
Our technician Dexter was awesome! Thank you for taking care of our house!
on time, good job, professional
Natural products and most amazing services.
Very professional and well done!
The technician who came to our house was very nice and professional. He explained the process to us and then got to work. The carpets look like new and smell so fresh. I love that there is no strong scent or anything harmful to my family just empowered water.
All good
The non chemicals in the cleaner. On time technician. The smell in the house after the cleaning.
Please listen to your clients. I was surprised at the cost of my cleaning, just to find out the man I spoke to was not listening to me. He saw a way to get money out of me, not assessing my actual need. Not to mention a huge stain is still on my carpet. It so happens to be purple as well.
Zerorez is my go-to company for carpet cleaning. I have used them multiple times and the service has always been outstanding. We recently had several incidents with the cat and multiple hair balls. Everything came out spotless as usual. I especially like the fact that the process leaves behind no residue and the carpets stay cleaner and fresh smelling longer than other companies I've tried. Thanks Zerorez!
Really great experience, made a call they sent someone out the next day to do a quote. We scheduled the cleaning and they kept me updated on ETA, the Tech showed up, got busy and before you knew it he was done.
The office carpets look amazing, got some serious stains out and the office is clean and smelling fresh!
I really appreciate it!
The gentleman who came to clean our carpets on Saturday did an excellent job. He communicated and presented himself and the company in a professional manor, completed all tasks efficiently and to a high standard. We will definitely call again!
I really don’t know much about your products,but they work well on the carpets.
The attitude of the guy was so unprofessional and rude. I almost asked him to leave and not clean the carpets. He bashed past people who have cleaned our carpets and said they were bad. I sat outside while he cleaned because I didn’t want to deal with him.
My carpet is old and it still looks good after you guys clean it.
The technician was excellent, I give him a 10. However the carpet still smells like animal urine. The carpet looks good but the oder was still there. Again, the technician was great, got me in last minute and showed up 30 minutes early. I couldn’t say anything negative about him but the product was expensive for the pet treatment and it didn’t come out as anticipated. I paid $600 for the upstairs and don’t feel that I got what I paid for from an outcome standpoint.
CJ was awesome to work with, explained everything well! Zerorez has always done an amazing job on my carpets!
Caesar was so nice & friendly.
Did a great job & was fast. All spots were gone
No chemicals and friendly technicians.
Carpet still has Brown streaks. One office totally missed.