- Phone: (214) 372-5326
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based on 84902 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always very professional and timely.
Professional and efficient.
Technician was great!
Excellent
Communication, the tech was very professional, informative and did the job super clean and detailed.
My tech, Mario, was very knowledgeable and did a thorough cleaning! My carpets look great!
Fully disclose all of your add-on fee's BEFORE the technician shows up.
Great service
Crew was professional, very friendly. Carpets and rug look great.
Always excellent service!
I really liked my technician Liam. He worked hard to get my floors real clean.
Professionalism and knowledge of tech.
Always have great technicians that do the cleaning and my carpets look great.
I was called to cancel during my scheduled window of service. I was also told there was no supervisor on duty.
After explaining I was angry that they would call me during my service window after ZeroRez had confirmed me several times, they still told me there was nothing they could do.
Randell called me back only after I explained I would write and call the Better Business Bureau. Then suddenly Randell was able to “move things around” and a tech was on his way.
Really poor experience.
That said, Antonio did a stellar job and was very professional! He is the reason this score is as high as it is. I really like your firm and no one cleans carpet better. But I had a terrible experience which had nothing to do with the actual carpet cleaning.
Really sad.
Our associate was super friendly and knowledgeable. I would definitely recommend.
Spencer, our tech, was wonderful! He did a great job and was a breath of fresh air, literally and figuratively!
Excellent service at excellent price. Techs perform well and are pleasant.
You overcharged me. I emailed about the issue and have not seen a response.
We had hoped for better cleaning and spared no expense for the treatment. Not worth the money.
I appreciate how professional and timely the Zerorez carpet cleaners are!
The professionalism of the tech (I think his name was Bryan). Polite, courteous, and focused on what he was there to do,
The equipment wast very clean.
Very professional. Great job
My first time using your company...everything was great...appreciated the lack of upselling like most companies do...technician was professional and thorough...I will use again...Steven Norton, Picky's Pressure Washing of Grapevine
Friendly service, got rid of stains.
William very attentive & service was spot on
The technician we had was well trained, thorough in his job, walked through the entire project before starting the work, and completed it in a timely manner. We had to be moved ahead one day because of job before us but we were able to work with the change.
What I like is the incredible efficient job by the service technician . We had some pet stains which he treated which disappeared after the treatment.
What I did NOT like was EVERY phone experience with your company. My initial call to schedule an appointment said that an operator would be with me in approximately “2 and a half minutes”. Nearly 35 minutes later, an operator came on the line to schedule the appointment. I called my wife at work, and she reminded me that we had other technicians coming over that day and we did not want them to come over while the carpet was drying, I called back immediately ( around 4:30 pm) to try to reschedule and was told that someone would be with me in under 4 minutes . At 5:15 ( approx. 45 minutes later), I was informed that no one could answer my call, but it would be returned ASAP. The next morning, the cleaning we had TRIED to reschedule was to occur. We called ZEROREZ the moment they opened ( was told 3 minutes) , but no one had answered by 35 MINUTES LATER when our technician arrived! We went ahead and had him clean our carpet, but the carpet had not fully dried by the time our delivery and installation folks had arrived. VERY DISSATISFIED with the phone service! We NEVER received ANY promised call back from ZEROREZ to this day!
I love the product that they use on the carpet. There's no residue left! The technicians are professional and friendly and thoroughly explain what's available for your carpet if you have pets.
Good prices and great service.
Service was excellent.