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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had 2 services.
For the Carpet Cleaning - 10 - Very Likely - excellent work; professional service.
For the Marble Polish - 1 - Not Likely - good work and good service but not worth the price for the work done, time here, value received, etc. Also had to call them back to finish the job (redo parts of the floor).
Your employees, technicions who cleaned our carpet were, clean, neat, polite, helpful and courteous. My carpet was cleaner than anyone or any other company has done.
Thank you zerorez and Dennis Prager
Mrs. David Visney
Service was excellent and timely. Technician was on time, professional, and did a great job cleaning our carpets. He was also very knowledgeable about the cleaning process used by Zerorez, and about carpet care in general.
Very efficient!
Jamal cleaned our carpets better than they have ever been cleaned. I waited a few days to see if the spots came back and THEY DID NOT!!! GIVE JAMAL A RAISE, HIS CUSTOMER SERVICE IS EXCELLENT.
BILL MCDANIEL
OWNER AND PRESIDENT OF BENJAMIN FRANKLIN PLUMBING OF FORT WORTH AND ARLINGTON
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My carpets cleaned up great! I was very pleased with the smell & how quickly the carpets dried! I also appreciate the additional recommendations that were made.
Technicians were very professional and did a very good job.
prompt, good job, done as described
No residue as promised; Mike was exceptional -- helper not so much; helper chipped paint by more than one return.
Sofa was cleaned with such force a bit threadbare on arms post cleaning, but overall, excellent work.
Your agent Is a Champion! Thorough, congenial,& a great representative of your company! Did the best job ever done on our
Carpets! He is the bestt we have ever experienced which makes your company shine brighter than all the others!
Quality cleaning -- no residue left on the carpet. I'm pleased.
Your service was Great. Thanks for coming out this far.
Ken
Zee did an awsome job. He was very informative about the product and your services. Two Thumbs Up!
Once the tech arrived the job was finished in no time, which was great.
The men were extremely polite and knew the product very well!
very professional
I think you done a great job on my carpet and rug. I was very pleased with the men who came to my home and the job they did for me. I am very happy with your service and will use you again. Thank you for a quality service.
you were on time, your estimate of how long it would take was very accurate and my old carpets looks fresh and clean again without a lot of fragrance.
The customer service was excellent, the arrangement of the appointment and call before coming was a highlight.
You get the carpets clean.
Clean, fresh smelling service. No detergents or harsh chemicals.
The carpet is clean. What I did not like was that I was to get three rooms cleaned, but the stairs could not count as one room.
The commercials make it sound like Zerrez can do miracles on your carpet, but as the saying goes "sounds too good to be true". I got charged way more than advertised because I did have soiled carpet and it looked really nice right after the technicians were done, but as it started drying up the stains began to reappear and my carpet felt "crunchy" just like with any other carpet cleaning. The technicians did warn me that that could happen. They were very honest, no complaints there but your advertising sure is misleading.
Your customer service was great. The guys were very professional and got in and got out. Thanks guys.
Your service techs are very polite and professional. The carpets looked amazing after they were done and the smell of dog urine was almost completely gone. Still having a slight issue with one of the rooms and the closet was missed.
Chris and Jason were very professional, polite and helpful. They did a great job and they were fast and efficient. My furniture and carpet both look great and i will call you again. Thanks.
First of all, I went online to make an appt. I wrote a detailed message about what I needed done, left my name, phone number, and e-mail address...I never heard anything. I called last week on Sept 5 and was given an appt for Fri, Sept 7 between 1:30 and 4. By 4:00, I heard nothing, so I called the office and was told by the girl I spoke to that she would check with the dispatcher and would call me back...never heard anything. I called about 20 minutes later and was told the technicians would be out, they were just late. They arrived about 5:15. I had wanted my hardwood floors cleaned...they did not have the necessary equipment that day, but I was quoted a price of $400 for 64 square feet to be cleaned!!! One of your competitors will do the same job for $100! My entire townhouse is 1,468 square feet...I paid $658.56 for my kitchen floor, 2 area rugs, 15 carpeted stairs, a loft area, and 2 bedrooms. Included in that was $60 for each of the bedrooms to be treated because of my pet soiling in those areas. I was also charged $150 to clean my sofa AFTER I had told the technician not to provide that service at that time due to the cost. I went with Zerorez because of the glowing ads I heard on a local morning radio station...I will NOT use Zerorez ever again.
Too fast, i had alot of carpet to be cleaned and it was done in less than a hr. More time for the quality assurance aspect would have been the thing to do. couldnt tell much by the carpet except the piles were raised back up in traffic areas. I have been in construction for 25 yrs, cleaned alot of carpets in my time. It was a quickie job for sure. Not sure if i would use you again. The staff although was very friendly. Carpet is only 2 yrs old, my concern is it wasnt cleaned properly, i will most likely have someone else do the cleaning in the nxt couple weeks, and more expense on my part.
We really appreciated the two gentlemen who came to our home (Randy & Jared)
They were so polite and professional and did an excellent job on our carpet.
It's been a long time since we've received good customer service like this and
the next time we use Zerorez, we prefer these same two guys to help us. :-)
Thanks so much!!
McKinney, TX