- Phone: (214) 372-5326
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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Randy did an OUTSTANDING job of cleaning our carpets. However, the invoice he gave me was someone elses. I am still waiting to receive MY invoice via email and the $100.00 gift card from the jewelry store.
They worked.
The only issue we had that was no visible until the day after services were received was that where the hoses were laid across our lawn, the grass died--I guess due to the heat in the hoses.
Quickness, friendliness and superior job
The results of the cleaning were very good.
Green!!
Representative was polite but did not present a very positive impression of the company. I had several stains in one room and he said well, we will try to improve them as best we can - like I could expect stains to remain when he finished.
My last zero rez person did some surface spot cleaning with no extra charges. These guys wanted to charge me almost 400 more to do some surface spraying. I was shocked and almost just said to leave. Maybe the last guy went above and beyond but I at least had expected a few spot treatment sprays. They just wanted to quickly go over the carpet and leave. I asked them to hit a couple spots again because I could see that all the dirt had not come up.
Carpet and rugs are much cleaner.
My carpet looks great and took only 4 hours to dry.
On time, fast but thorough, and the carpet was clean. Now we will see how long it will hold up.
I like the professionalism and attention to detail of your staff.
Last night as the carpet dried, and today, the carpet does not look any cleaner.
Please call Fred to discss. Phone number removed
Many spots are still there. I thought you had ways to treat common stains like coffee/tea, cat vomit. But some were still visible that day, and others reappeared within 2-3 days after the service. Some areas look great, others not so much.
The service man did an exceptional job and made sure we had a good clearning. He was personable and helpful in explaining what he was doing and why.
Clean and non-invasive smnell of product. Professional, service-oriented employee.
Carpet is cleaner than it has ever been. Repairs are excellent. Tom was super to work with.
You hire the very best personal, this time you sent Roy Alltop, who did an even better job than the last time. And the last young man did a fantastic job. So, at our home, your company is getter better and better. But, I don't think you can get any better than Roy.
Zerorez has been a fav for years due to allergies to chemicals that other companies use. And the last time I hired one of your competitors, they sent out someone who took our loose change, and since I didn't call police, they didn't even want to take the complaint. I have never had a complaint with Z. Whatever Roy is being paid, you need to double, triple or whatever it takes to keep him...he's a keeper! Thank you. D Brewer
I have not received my service, the technicians who were scheduled had a medical emergency and the replacement technicians had to go and pick up the equipment from the original team. The equipment that they picked up was broken, so all my services needed to be rescheduled. The technicians stated that I also needed to pay a deposit to reschedule the services, so I ended up paying 200.00 and now have to wait a week before any work is done. It's pretty disappointing.
great results saw the results immediately and friendly and cofident service
Did not show up with duct camera as promised. And way over-priced.
The quality of the work was exactly as promised, and I was skeptical about whether Zerorez could really get all the spots out of my carpets. I am VERY happy with the work!
Professionalism and the small use of chemicals and detergents.
Very professional carpet cleaner. Love the NO residue concept!
Prompt, professional...excellent service
Only one issue....I have never received a receipt..please send via email to:
Email address removed Thank you.
Work a little harder to remove stubborn stains
no residual smell
I had a pet stain on my bedroom carpet. It looked like the stain was gone; however, after one week, it resurfaced. I had a couple of area rugs. They are each octagonal shaped and measure about 60" vertically and 60' horizontally. I was charged $30 per carpet. I thought that was excessive since I could have had an entire room cleaned for $33.00
Courtesy of employees, examination of carpet before cleaning to see if it needs any extra treatment, method of cleaning (no chemicals), quick drying, no odor other than a clean house.
Misrepresented and failed to explain your pricing. Saw ad on TV, spoke with office rep, and when Tech arrived the prices were completely different that was was advertised and what was actually quoted over the phone. You all need to completely inform client of the possible charges...very different from what is online and/or quoted over the phone.
I liked our service very much. Mike did an awesome job of cleaning. Great job.
Thank you and will spread the word. Keep your prices low and your service great and we will call again.