- Phone: (214) 372-5326
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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not enough to time to has passed to determine if any stains will re appear.
The service was great and the products are fantastic.
There were stains still left. The employee did not clean all the way to baseboards when they were easily accessible.
They were on time, friendly, effiecient, and carpets looked great
My carpets look like new again. The technicians were very professional, and thorough as welll as personable.
Easy to get an appointment. Quick service
Have better equipment, ie. brush tips for the vacuum.
The employee you sent out did a great job and was very informative.
uniformed techs; they respect my home by using shoe covers AND the little orange things to protect the edges and corners.
Courteous, clear and concise in information. No oversell.
Friendly tech; good results!
My carpets & tile are amazingly clean without using chemicals. Your techs do excellent work!
Mitchell, the technician who came to our house today, was following up after our previous service from Zerorez this month, which did not meet our expectations of our past experience with Zerorez. Mitchell's customer service was excellent as was his ability to correct the stain problem we had in one of the bedrooms. He was very thorough, efficient, polite and knowledgable. The carpet dried much quicker and the carpet pile was not stiff & matted as with our previous service this month.
Great service, rugs are very clean, the tech was professional, on time, fast. However, your website is not good. On 3 occasions i tried to get an appointment and never got a call back or email. This time i signed up on line...no email or call, but i phoned you and got a scheduled appointment. The phone person was polite but had a very very stong accent, and we had difficulty comunicating. Excellent service, terrible scheduling. You probably miss a lot of business for that.
The fact you do not used soap. So there is no residue
The cleaning process is very complete and there is no residue left behind.
Floors look great!!! We are very pleased!!
Pretty expensive! Perhaps u could have at least "comped" the trip charge.
No soap is used.
being on time, if late then have dispatch call the client
Include spot treatment in the cleaning without extra charges
I think your service is over priced for what you get .The price that was advertised was $89 and $30 for a oversized den but when your people finished the charge was $201.I feel your ads are misleading. Name removed
The carpet looks great! The team was very professional and easy to work with!! I'll definitely use zerorez again!!
Carpets were cleaned and look somewhat better, but based upon the advertising on KLUV I did not see the results that the spokesman on the radio said I would(like new). I could get the same results from renting a Rug Doctor, but then I would have to drag it around.
great service will recommend.
Stains do not come back and there is no odor after the cleaning.
The service was amazing and the results were incredible! The guy who cleaned the carpet was very informative and knowledgable about all the products and he had a great attitude that has made us new loyal customers!
The stain is still very prominent in my carpet after the technician told me it came up. Once the carpet dried, you could see it was still there. $130 later and it was only slightly better.
The technicians parked their van in my driveway when they arrived to clean the carpet. The runoff water from the van left a large orange stain right in the middle of my driveway. In the future, it would be smart for your technicians to park their vans in the street, so as not to leave a large orange stain on the customers driveways.
Thanks,
Name removed

They did a great job. My carpets look like new. I really liked the person who cleaned our carpets he was a very nice gentleman.