Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83384 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 20, 2012 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job. My carpets look like new. I really liked the person who cleaned our carpets he was a very nice gentleman.

Report a concern   September 20, 2012 — Rated 8 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not enough to time to has passed to determine if any stains will re appear.

Report a concern   September 20, 2012 — Rated 10 out of 10 by N.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great and the products are fantastic.

Report a concern   September 20, 2012 — Rated 4 out of 10 by D.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There were stains still left. The employee did not clean all the way to baseboards when they were easily accessible.

Report a concern   September 20, 2012 — Rated 10 out of 10 by M.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were on time, friendly, effiecient, and carpets looked great

Report a concern   September 20, 2012 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look like new again. The technicians were very professional, and thorough as welll as personable.

Report a concern   September 20, 2012 — Rated 10 out of 10 by B.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to get an appointment. Quick service

Report a concern   September 20, 2012 — Rated 8 out of 10 by N.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have better equipment, ie. brush tips for the vacuum.

Report a concern   September 20, 2012 — Rated 10 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The employee you sent out did a great job and was very informative.

Report a concern   September 19, 2012 — Rated 10 out of 10 by Paula Parker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

uniformed techs; they respect my home by using shoe covers AND the little orange things to protect the edges and corners.

Report a concern   September 19, 2012 — Rated 9 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous, clear and concise in information. No oversell.

Report a concern   September 19, 2012 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly tech; good results!

Report a concern   September 19, 2012 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets & tile are amazingly clean without using chemicals. Your techs do excellent work!

Report a concern   September 19, 2012 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mitchell, the technician who came to our house today, was following up after our previous service from Zerorez this month, which did not meet our expectations of our past experience with Zerorez. Mitchell's customer service was excellent as was his ability to correct the stain problem we had in one of the bedrooms. He was very thorough, efficient, polite and knowledgable. The carpet dried much quicker and the carpet pile was not stiff & matted as with our previous service this month.

Report a concern   September 19, 2012 — Rated 9 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, rugs are very clean, the tech was professional, on time, fast. However, your website is not good. On 3 occasions i tried to get an appointment and never got a call back or email. This time i signed up on line...no email or call, but i phoned you and got a scheduled appointment. The phone person was polite but had a very very stong accent, and we had difficulty comunicating. Excellent service, terrible scheduling. You probably miss a lot of business for that.

Report a concern   September 19, 2012 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact you do not used soap. So there is no residue

Report a concern   September 19, 2012 — Rated 10 out of 10 by Steven Fitch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning process is very complete and there is no residue left behind.

Report a concern   September 19, 2012 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Floors look great!!! We are very pleased!!

Report a concern   September 19, 2012 — Rated 8 out of 10 by A.D.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Pretty expensive! Perhaps u could have at least "comped" the trip charge.

Report a concern   September 19, 2012 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap is used.

Report a concern   September 19, 2012 — Rated 8 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

being on time, if late then have dispatch call the client

Report a concern   September 19, 2012 — Rated 8 out of 10 by J.D.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Include spot treatment in the cleaning without extra charges

Report a concern   September 19, 2012 — Rated 3 out of 10 by L.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I think your service is over priced for what you get .The price that was advertised was $89 and $30 for a oversized den but when your people finished the charge was $201.I feel your ads are misleading. Name removed

Report a concern   September 18, 2012 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks great! The team was very professional and easy to work with!! I'll definitely use zerorez again!!

Report a concern   September 18, 2012 — Rated 5 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpets were cleaned and look somewhat better, but based upon the advertising on KLUV I did not see the results that the spokesman on the radio said I would(like new). I could get the same results from renting a Rug Doctor, but then I would have to drag it around.

Report a concern   September 18, 2012 — Rated 10 out of 10 by V.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great service will recommend.

Report a concern   September 18, 2012 — Rated 10 out of 10 by M.A.T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Stains do not come back and there is no odor after the cleaning.

Report a concern   September 17, 2012 — Rated 10 out of 10 by Tyriesha Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was amazing and the results were incredible! The guy who cleaned the carpet was very informative and knowledgable about all the products and he had a great attitude that has made us new loyal customers!

Report a concern   September 17, 2012 — Rated 1 out of 10 by K.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The stain is still very prominent in my carpet after the technician told me it came up. Once the carpet dried, you could see it was still there. $130 later and it was only slightly better.

Report a concern   September 17, 2012 — Rated 7 out of 10 by Z.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technicians parked their van in my driveway when they arrived to clean the carpet. The runoff water from the van left a large orange stain right in the middle of my driveway. In the future, it would be smart for your technicians to park their vans in the street, so as not to leave a large orange stain on the customers driveways.

Thanks,
Name removed


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