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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We really like the process used in cleaning our carpets. They look great!
Timely,polit and carpet looks fantastic.
The service always just what you say it is. However this past time a couple of spots that usualy come clean did not. I am not sure if they were worse this time or if it was because I was not there personaly. Thank You Name removed Phone number removed)
The service tech's were prompt, did a great job, and quick. The carpet looks wonderful
I was charged an extra 60 dollars to clean the front room and it did not look any differnt that the other two rooms. I would like the extra 60 dollars back!
The service guys supposedly cleaned the carpets in about 55 minutes... including spraying on an overpriced protectant like Scotch Guard. It takes me longer tham that just to vacuum the same carpets. That is because I do a thorough job of cleaning. I cannot believe it cost me $333 for an hours work.
And since the carpets have dried they still look like they have stains in places.
I quit Dalworth for the same reason and they spent longer than your guys did. Next time probably will try another carpet cleaner. Surely somebody will care enough to take the time to do a thorough cleaning job!!!
I like the steam cleaning process, the price and the results. So far so good after two days.
Had four rooms done plus my travel trailer: Two of the bedrooms are respotting after drying---- thought your technology was tops---not so! Rooms were finished at the speed of 5 min per room! We learned the hard way you DO NOT MOVE FURNITURE NOR WORK AROUND BEDS---WE SURE WERE PUT IN A BInD!!! I REQUESTED MY CONTRACTOR TO USE YOU---BECAUSE OF ALL THE ADS OUT THERE!--- Your young tech was very nice!!!
sORRY , BUT THIS WAS MY EXPERIENCE!
lARRY Last name removed
2411 SUMMER CT aRLINGTON, tX
The cleaning solution uses are green
George and Heather are a great team. They were very knowledgabel and explained everything to me. They even went as far as to offer extra things available to me just in case I wanted them. They were not pushy about any extras at all but just wanted me to be aware of the services. I will always ask for them when the time comes for a cleaning again. My carpets look and feel soft. Thank you!
Spot remouval about doubled the price. Left a place in the hall where he did one half then the other. A brown line showed up as it dried.
The communication - the young man who came was outstanding - professional, polite, respectful.
We had a very good experience and would not only call you again for service, but highly recommend you to others. Thank you for being so accommodating, prompt and for providing such an excellent service.
I am still disappointed at the appearance of the tile work you did. I was not planning to have this work done, but your technician convinced me that it would look like new. it looks a lot better, but there are still numerous places that are still dark. I would definitely recommend you for carpet work and upholstery work, but not the tile. I paid you over $600 to have it done and do not feel I got my money's worth.
The gentlemen were very courteous and explained different options available to help get pet stains and odors out of the carpet.
First & foremost, your people: Caesar & Ernest did an awesome job of explaining the process and expectations, then of course delivered. Carpet turned out very well.
The techinician was very nice and personable, and very knowledgable. He upsold with no pressure. The carpet was beautiful - loved how fast it dried (approx 2 hrs) and the fresh, clean smell.
no chemicals and no soap residue
Professional service at an affordable price.
I felt the whole time the worker was trying to get more money out of me, constantly. The regular cleaning wouldn't do it, you need 'this'. my carpets were not even that dirty, we just have them cleaned once a year for allergies. I have used you guys before, and you came and did what I asked ( carpets were in the same shape) and what was agreed - finished. But this time, even on the phone with the sales rep - it was so "sale-zie". Big turn off....
Very professional employees, quality work, timely appointments
On time techs, thorough, very knowledgable about my carpets, very considerate of my children and pets, carpets look great!
No chemicals or soap!!! I have already recommended to my son.
I am still trying to get a detailed copy of the bill. I called technician and requested he either resend (I was unable to open attachment) or send copy in mail. I have yet to receive either.
One of your men stole from me. I am dissapointed.
Fast, thorough, friendly staff. Great product!
On time and great job.
i like the green technology. Unfortunately, when i had my carpets cleaned, i was unavailable to be there, so had a friend to be there and pay. There are some areas of the carpet that did not come clean. i am currently in and out of town, but my phone number isPhone number removed-7509, and I would like to discuss with you my disappointment. i know you can do better.
thank you
Name removed
Carpet was thoroughly cleaned and urine smell was gone.
Darwin was professional, prompt and knowledgeable. I love the clean smell and feel of my carpets.